Overview
InstantScripts operates in Australia as a telehealth platform that offers online medical consultations, online prescriptions, medical certificates, and pathology requests via its website and mobile app. Patients consult with registered doctors remotely, who can issue prescriptions or medical certificates and order pathology tests as needed, with medications delivered directly to the patient’s home. The service combines consultations, prescription fulfillment, and home delivery in one online platform, aiming to make non-emergency care more convenient and faster than in-person visits. The goal is to simplify access to medical advice and medications online for Australians, reducing the friction of traditional healthcare.
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What believers are saying
- Wesfarmers reported strong Digital Health momentum and InstantScripts user-service growth in August 2026.
- Two InstantScripts Pharmacy Health Hub stores opened in 2026, expanding offline distribution.
- InstantScripts integrates with My Health Record, aligning with Australia’s tighter medicine-visibility rules.
What critics are saying
- The TGA settled 45 infringement notices in November 2024, signaling persistent compliance scrutiny.
- Telehealth pricing faces pressure: consultations start at $49, with prescriptions at $19.
- A major TGA enforcement action shuts prescription workflows and cripples InstantScripts overnight.
What makes InstantScripts unique
- Wesfarmers owns InstantScripts, pairing telehealth with Priceline, API, and Pharmacy 4 Less channels.
- By March 2026, it served 3 million users and delivered 10 million services.
- InstantScripts operates 24/7 with AHPRA-registered Australian doctors and My Health Record integration.
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