The real reasons employees leave. It's not because you're sending too many emails. Aug. 26, 2026 "People today, they don't leave organizations because they receive too many communications. They leave because they don't really feel connected." That's how David Swissman, enterprise account executive at Interact, put it during a recent Tech Talk at Ragan's Employee Experience Conference. It's a gap felt most by deskless and frontline workers: the people on warehouse floors and factory lines who often make up the majority of a company's workforce, yet have the least access to what's happening inside it. Here's a look at how organizations can help close that gap:

Interact recognized on Ragan's 2026 HR Tech Hot List. Interact has been recognized on Ragan's 2026 HR Tech Hot List, joining companies recognized for technology that is improving employee experience, engagement, and workplace communication. The recognition was celebrated at Ragan's Employee Experience Conference in Nashville, where HR, internal communications, and employee experience leaders gathered from August 3-5. Ragan's HR Tech Hot List spotlights platforms and solutions helping organizations support their people in practical, measurable ways. Its assessment of Interact gets straight to the point: "Interact gives enterprises a clearer path to employee connection." That's a description Interact is happy to stand behind. Making work easier to navigate. Ragan highlighted Interact's AI-native employee experience platform for helping organizations make information easier to find, communications easier to manage, and work easier to navigate. Its profile also recognizes Interact's role across internal communication, content discovery, employee engagement, and mobile access. That matters hugely. Workplace technology should remove friction. Not create yet another place employees have to search. People need quick access to trusted information. Comms teams need a simpler way to reach the right audiences. And organizations need technology employees will actually use. That's the job. More than an award trip to Nashville. The Hot List recognition was one part of a busy few days for Interact at Ragan's Employee Experience Conference. Kris Morrison, its Chief Customer Officer, welcomed attendees during the opening general session. He also hosted Danielle LeBlanc, Director and Head of Corporate Communications at MUFG, for a conversation about storytelling, conversation, and employee voice. Interact joined the event as a Titanium sponsor, too. Those conversations fitted neatly with the wider themes of the conference. Ragan's post-event coverage focused on culture, leadership, AI, and the human side of employee experience. Good employee technology has a role in all of them. But the technology isn't the point. What people can do with it is. Another win in a strong summer for Interact. The Ragan recognition follows three awards earned with Interact customer Kent earlier this summer. Kent and Interact received Bronze for Best Use of AI in Internal Communications at the 2026 AI Comms Awards. A few weeks later, the partnership took home two Gold awards at the Internal Communications and Engagement Awards: Best Intranet and Best Use of Artificial Intelligence in Internal Communications. All three recognized Frank, Kent's employee experience platform, and the results it is delivering for more than 13,000 employees across 26 countries. Those results include sustained 70% monthly active usage, more than 22,000 AI-powered searches each month, and a 75% reduction in communications-team email volume. Different awards. Same principle. Technology earns its place when it makes work better for people. Interact is proud to see Interact recognized on Ragan's 2026 HR Tech Hot List, and proud of the customers who keep pushing Interact to build better employee experiences. Congratulations to every company recognized on this year's list.

Double Gold: Why Kent's employee experience platform continues to set the standard. Just a few weeks after receiving Bronze at the AI Comms Awards 2026 for Best Use of AI in Internal Communications, Kent and Interact have once again been recognised by industry judges. This time, at the Internal Communications and Engagement (ICE) Awards 2026, the partnership was awarded Gold in Best Intranet and Gold in Best Use of Artificial Intelligence in Internal Communications. While awards are always something to celebrate, what makes these recognitions particularly meaningful is what they represent. They're not simply recognition for technology. They're recognition for a communications strategy that has fundamentally changed how thousands of employees connect with their organisation every day. A digital workplace that works for people. Every organisation has knowledge. Policies. News. Documents. Conversations. Expertise. The challenge isn't creating more of it. It's making sure people can actually find it, trust it and use it. That's where a modern employee experience platform makes the difference. Rather than acting as another destination employees have to remember, it becomes the digital centre of the organisation. One place to discover information, connect with colleagues, recognise great work and get answers quickly. For Kent, that platform is Frank. Named after the company's founder, Frank has become the digital home for more than 13,000 employees across 26 countries, bringing together personalised communications, AI-powered search, social collaboration and Microsoft 365 integration into one experience. More than an intranet. Before launching Frank, Kent faced challenges familiar to many global organisations. Information lived across fragmented systems. Important updates became buried in email inboxes. Regional teams worked in silos, and a four-person internal communications team faced the challenge of supporting a rapidly growing global workforce. The ambition wasn't simply to replace technology. It was to create a digital workplace that genuinely made work easier. Today, Frank is delivering measurable results: * 70% monthly active users sustained since launch * More than 22,000 AI-powered searches every month * 150 trained local content creators publishing across the organisation * 75% reduction in communications team email volume * Employees describing the platform as having "Kent in my pocket" Those outcomes are exactly what the ICE Awards recognised. AI with purpose. Artificial intelligence is most valuable when it solves everyday problems. For Kent employees, that means finding policies, documents and answers in seconds instead of searching across multiple systems or waiting for support. Combined with personalised content, mobile access and employee-generated communications, AI has become part of a wider employee experience that helps people spend less time looking for information and more time doing meaningful work. Recognition built on partnership. One of the highlights of the evening was celebrating alongside the people who made the project possible. Representing Kent were Joanne Hennigan, Senior Vice President, Communications & Advocacy, and Lourdes Carmona, Communications Specialist. Joining them from Interact was Alex Clarke, Director of Customer Success. It was also a pleasure to share the evening with several other Interact customers, celebrating the innovation happening across the internal communications profession. Award wins like these are never the result of software alone. They're built through partnership, shared ambition and a commitment to continually improving the employee experience. "Winning awards alongside our customers is always special because it's recognition of a shared journey. These Gold awards reflect the vision and commitment of the Kent team, who set out to create a better experience for their employees and embraced new ways of working. We're incredibly proud to have partnered with them on that journey and to see Frank recognised as an example of what's possible when technology and people come together with a clear purpose." Alex Clarke, Director of Customer Success, Interact. Congratulations to Kent - a celebration of their employee experience platform. Interact Software is incredibly proud to work alongside organisations like Kent that continue to push the boundaries of what's possible in internal communications. Winning Bronze at the AI Comms Awards was an incredible achievement. Following that with two Gold awards at the ICE Awards is further recognition of the vision, commitment and collaboration that has made Frank such a success. Congratulations to everyone involved at Kent. Interact Software can't wait to see what comes next.