Best AI receptionist for med spas: what to look for. Shopping for a voice assistant? Learn the essential features required to successfully automate med spa call answering and appointment scheduling. Admin User 11 June 2026 As voice AI technology advances, many medical spas are looking to automate their call handling. However, generic phone assistants built for retail or restaurants fail when applied to medical aesthetics. Here is what to look for when choosing the best AI receptionist for your medical spa. 1. Deep aesthetics scheduling integration. Your AI assistant must integrate directly with your Practice Management Software (PMS). It should be able to read provider certifications, room assets, and service duration rules. Clara integrates seamlessly with platforms like Boulevard, Vagaro, and Jane App to write bookings directly. 2. Clinical treatment understanding. A good med spa AI must know the difference between a Botox touch-up and a new client dermal filler consultation. It needs to know that filler patients must avoid blood thinners, and that laser hair removal patients need to shave before their visit. Clara is pre-trained on these rules to provide accurate information to callers. 3. HIPAA compliance & BAA security. Medical spas handle Protected Health Information (PHI). Your AI provider must sign a Business Associate Agreement (BAA) and utilize end-to-end data encryption. Never use a generic phone bot that does not comply with medical privacy standards. 4. Natural, latency-free conversations. A major drawback of poor voice AI is conversational delay. Patients want to talk to an agent that replies instantly. Clara uses advanced natural language engines to deliver near-zero latency dialogues that feel fluid and human. Med Spa Voice AI Software Buying Guide

'AI workers' gain traction in B.C., but doubts remain. Executives navigate an evolving landscape as AI transforms how people work about 7 hours ago Some B.C. executives say incorporating "AI workers" is a must, but questions remain about how much to invest and whether it delivers the value promised. Executives from B.C. companies including Lululemon Athletica Inc. (Nasdaq:LULU), beverage firm Mark Anthony Group Inc. and Jane Software Inc. joined a Wednesday, April 29 panel at the KPMG AI Summit in Vancouver to discuss the use of AI in the workplace. "[There is] fear, uncertainty when we think about the impact it has," said Marc Dyer, vice-president of customer success for Jane.App, a cloud-based practice management platform for health and wellness clinics. "This is so significant in terms of how we work and what the future of that will be. We can't predict what it will be in two years, in five years, so how do we prepare and transition in an appropriate way?" Sarath Rangu, an AI expert at Microsoft Corp. (NASDAQ:MSFT), said AI is changing how people work and conduct business, adding that in a rapidly evolving environment, it is essential for companies to have AI "as coworkers" to survive the competition. "I see [AI] as the tool that allows our team members to remove the hand's work, so it really enables them to add value to the organization and do the head's work," said Gerald Dunning, vice-president of finance operations at Lululemon. Dyer said the company has adopted AI tools to support tasks such as preparing team members before client calls and creating demos. He said the tools have helped employees feel more prepared, improved demo quality and increased conversion rates in recent months. While recognizing the benefits of using "digital workers," speakers said the human element remains crucial in engaging with AI at this stage. "You have to build trust, just like you do in a human relationship. With these [AI] agents, that's what we're doing," said Catherine Mendonsa, vice-president and chief information security officer at Mark Anthony Group. Companies also face questions about how much to invest and how to measure return on investment (ROI), which remains unclear, according to panelists. Some companies, such as Jane Software, have taken bolder steps, including closing the office for a day to host a company-wide AI hackathon that encourages employees to build and experiment with AI agents. The company is also holding executives accountable for the quality of AI adoption. Meanwhile, some executives are taking a more cautious approach, observing and learning before making significant investments. "If AI is the answer, what's the question? What are we trying to solve?" Mendonsa said. She said the team has taken a step back to balance enthusiasm with caution, focusing on defining the problem they are trying to solve and assessing whether the effort involved delivers value and productivity gains. "We're still looking at it from a return on the investment [perspective]," said Mendonsa. "I'm in the monitor mode right now...it's like going to the casino and doubling down on something. I'm just not really sure what it's going to cost me at the end of the day." Megan Jones, national workforce transformation leader at KPMG Canada, said companies should use AI to optimize existing workflows rather than completely rethink them, starting with understanding available tools and developing "AI literacy" in the organization. "Really where I want people to be going is not [just] to know how to use it in my role, but... starting to think about creating value for a different way in my role beyond the constraints of my job description today," Jones said. "I think that's a real key point there, but that also means creating a culture which supports that as well." Looking ahead to the next one and half years, speakers said companies will continue to experiment with AI's role in the workplace, with ongoing questions around values, security, data quality and other issues. "Everyday is a new day, every day is a new challenge," Mendonsa said. "I'm excited for the chaos that's going to continue in the next 18 months."

A new partnership with great benefits to you as a member and the organisation. By Alex Jacobs, CEO The BAcC is delighted to announce a major new partnership with Jane App - a partnership with great benefits to you as a member and the organisation as a whole. Balancing the demands of caring for its patients with the heavy lifting of practice admin and compliance is a constant challenge. To help you protect your practice, automate your consent and GDPR requirements, and reclaim your time, practice management software is an enormous support and Jane App is a leader in the field, already trusted and used by many members. As a result of this partnership, BAcC Members will be able to take advantage of newly integrated 'BAcC approved' consent and declaration forms; alongside an exclusive offer of two months free. Jane App will also be sponsoring key BAcC initiatives this year including an engaging conference seminar, dedicated online business support webinars and serving as the official sponsor of Acupuncture Awareness Week 2026. Why a partnership with Jane App I gained one impression of the risks of practice in my career as a practitioner, but I began to see a much wider picture in my roles as CEO of both the RCHM and BAcC. In running a professional body, you get a picture of all the risks and problems that members face in practice. For this reason, its focus is always to try and support you in all areas of risk. Over time I have come to see practice management software as a great solution to some of the challenges that Acupuncture face - it can free Acupuncture up so Acupuncture can focus on the part of the job that is most important: getting its patients better. It can also be a one stop shop that manages all its declarations and consent in an automatic and GDPR compliant way. This partnership helps you to document your high standards of practice, so you have the maximum protection if something goes wrong. For the last two years the governing board, staff and I have worked very hard to make your membership funds go as far as possible. One of the ways that Acupuncture has achieved this is to collaborate with companies that both align with its values and can support Acupuncture; both as individual members and the organisation itself. Last year, Acupuncture got to know Jane App after they exhibited at its conference. They expressed an interest in a closer collaboration with the BAcC resulting in this great new partnership that has great potential to benefit Acupuncture all. After rigorous due diligence scrutiny, overseen by your member-elected governing board, Acupuncture found Jane App to be an ideal partner, in both the quality and benefits of their software and in their company values. Your feedback, shared values Without asking for feedback, a good number of members have let Acupuncture know how happy they are with Jane App, which gave Acupuncture an important indication that Acupuncture were on the right track. As BAcC Members, Acupuncture hold high standards and it is its strong values that bring Acupuncture together under its strong trusted unified standard so, it is only right that Acupuncture demand the same from its partners. Jane App puts their values front and centre and have repeatedly said to Acupuncture that what sets them apart is their human-centred customer service and their motto: 'help the helpers'. This year-long partnership will be an opportunity for its two organisations to work together and for Jane App to give special attention to the needs of its membership. So, what does this mean for you? Acupuncture has agreed a partnership deal with Jane App where they will be providing substantial sponsorship to support key initiatives that are of core importance to Acupuncture. This partnership also supports all of Acupuncture in keeping the BAcC financially healthy and responsibly managing your membership funds. Great exclusive member discount Jane App is offering all members an exclusive discount of two months free when you sign up for a new account the discount code is available on the Members Benefits page here. Integrated 'BAcC approved' consent and declaration forms Getting set up and compliant can be the biggest stumbling block to getting started on practice management software. For this reason, the BAcC has been working with Jane App to build forms into their platform that match the approved standard required to protect you in practice. The 'British Acupuncture Council approved general consent form' matches the current form available to all members in its safe practice member section. This can be found in the Jane App 'template library' to help you get set up straight away. Plus, over the course of the year, Acupuncture will be releasing more forms for other modalities such as cupping and guasha. Conference session The first big initiative in its partnership with Jane App will be a sponsored business support seminar at this year's UK Conference of Chinese Medicine in Milton Keynes. The session will be on Sunday 7 June at 11.00 - 12.15. Titled "From overwhelmed to organised: How clinic management software can help you master admin, communication and change", it uses Jane App as a practical example - but the takeaways go far beyond any one platform. Whether you're happy with your current systems, thinking about a switch, or just craving a bit more calm and control in your clinic, you'll come away with ideas you can actually use. Book your conference tickets here. Official sponsor of Acupuncture Awareness Week 2026 Acupuncture is pleased to announce Jane App is also the official sponsor of Acupuncture Awareness Week 2026. With their help, Acupuncture can put a larger budget towards its awareness week and build on the success of its 2025 'Original...' campaign. If you would like to feed into the development process of Acupuncture Awareness Week, you can join Acupuncture at its free Shaping the future together member engagement day in Milton Keynes on 5 June. Otherwise, watch out for further announcements throughout the year. Business support webinars Jane App will also be sponsoring two business support webinars over the coming year. Acupuncture always want to provide as much support for members to run successful businesses as possible and this is another great way that Acupuncture can bring more to you within the year. Watch out for upcoming announcements in enews and on its events page. How Acupuncture make the BAcC work for you: A note on the BAcC's independence and member value The BAcC is a member organisation, led by your elected representatives on the governing board in the interests of you the members. In running the BAcC Acupuncture has a responsibility to you, not just to provide great member value but also to give you independent and fair advice. It is for this reason that partners go through rigorous independent scrutiny and that a partnership will never compromise the BAcC's duty to supporting you in practice.