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JRNI provides a customer engagement platform focused on appointment scheduling and analytics. It offers a suite of APIs to manage appointments, customer data, and staff schedules for clients across retail, financial services, and the public sector, operating in the CRM and CX markets. The platform supports multiple user roles (public, member, admin) with secure access and is available on a subscription basis, including premium features. Its analytics tools deliver actionable insights to optimize operations and improve customer satisfaction, and it has earned recognition as a leader in queue management in eCommerce and retail. Compared with competitors, JRNI emphasizes end-to-end appointment and queue management with strong API-driven integration across industries. The goal is to help organizations create seamless and rewarding customer journeys by simplifying scheduling, data management, and staff coordination while providing measurable performance analytics.
Industries
Data & Analytics
Government & Public Sector
Enterprise Software
Financial Services
Company Size
51-200
Company Stage
Series C
Total Funding
$28.3M
Headquarters
London, United Kingdom
Founded
2008
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Total Funding
$28.3M
Below
Industry Average
Funded Over
6 Rounds
Industry standards
Flexible Work Hours
Health Insurance
Dental Insurance
Vision Insurance
Paid Vacation
Remote Work Options
jrni launches jrni Business. jrni launches jrni Business, bringing enterprise-grade appointment scheduling to small and mid-size businesses following Calenso acquisition. The merger of jrni and Calenso creates a unified scheduling platform spanning enterprise and SME markets, giving growing businesses access to world-class appointment technology for the first time Boston, MA | Lucerne, Switzerland - jrni, the global leader in AI-powered customer engagement and appointment scheduling, today announced the launch of jrni Business, a new SME-focused product tier that brings the company's enterprise scheduling capabilities to small and mid-size businesses. The launch marks the successful integration of Calenso, the Swiss-based SME scheduling platform acquired by jrni in 2025, and signals jrni's formal entry into the SME market. jrni Business is an appointments and events-lite offering purpose-built for growing businesses that need professional, branded booking experiences without the complexity or cost traditionally associated with enterprise scheduling software. The product and a free trial is available immediately at jrni.com/jrni-for-business A strategic acquisition becomes a market expansion. jrni acquired Calenso - a cloud-based scheduling platform with a strong SME customer base across Switzerland - in December, 2024. The acquisition was driven by a shared vision: that every business, regardless of size, deserves a seamless appointment experience. jrni has now integrated Calenso's technology and team into its platform, culminating in today's unified go-to-market launch under the jrni Business brand. "The world's leading brands trust jrni to make every appointment count. With jrni Business, we're extending that expertise to the mid-market with a solution built for speed, scalability, and real customer impact - while continuing to deepen our investment in the enterprise platform our largest customers depend on." - Scott McClure, CEO, jrni "Over the past years, we've scaled Calenso's scheduling technology across hundreds of SMEs throughout Europe - proving that even smaller businesses can unlock real revenue through better appointment experiences. Now, by deeply integrating Calenso into the jrni platform, we've built something genuinely new: a seamless growth path where a business can start with jrni Business today and step into the full enterprise universe tomorrow - without ever switching platforms. That continuity is what the market has been missing, and we're proud to finally deliver it." - Marvin Felder, General Manager - jrni Business (formerly Calenso) Appointment scheduling built for the way SMEs actually work. jrni has powered millions of appointments across five continents and more than 30 languages for some of the world's largest enterprises. With jrni Business, that depth of experience is now accessible to businesses with a fraction of the headcount - and available to deploy in days, not months. Key capabilities of jrni Business include: Effortless Online Booking - Customers can book, reschedule, or cancel appointments directly from a business's website, social channels, or mobile app in just a few clicks, 24/7, without requiring staff intervention. Fully Branded Experiences - Businesses can customize the entire booking journey - colors, fonts, logos, service options, and customer intake questions - to deliver a consistent, on-brand experience from the first click to confirmation. Native Video Support - For businesses offering virtual consultations, jrni Business includes native video functionality without the need for third-party integrations. Out-of-the-Box Analytics - Businesses gain immediate visibility into which services drive the most bookings, how far in advance customers are scheduling, and where capacity can be optimized - without requiring data expertise. Addressing a clear market gap. The SME market has historically been underserved by scheduling technology - caught between consumer-grade tools that lack professional functionality and enterprise platforms that are too complex and expensive to implement. jrni Business is designed specifically to close that gap. According to internal jrni analysis, the SME scheduling market in the US is roughly $300-500M and growing at 12-15% annually - a meaningful and under-served segment that tools like jrni Business are uniquely positioned to capture. Availability and pricing. jrni Business is available immediately. Plans start as low as $49/month for the Starter tier, with a 14 day trial available. Higher tiers are offered on a subscription basis with plans designed to scale with business growth. Businesses can get started at www.jrni.com/jrni-for-business About jrni. jrni is an AI-powered customer engagement platform that helps businesses manage personalized human interactions - before, during, and after the visit. Through its suite of Appointments, Queuing, and Events products, jrni enables organizations to schedule and manage one-to-one and group experiences that build stronger customer relationships, improve satisfaction and loyalty, and drive measurable revenue growth. Trusted by global enterprises across financial services, retail, wellness, and more, jrni has facilitated millions of engagements across five continents and 30+ languages since 2007. With the launch of jrni Business, the company now serves organizations of every size. About Calenso. Calenso is a Swiss-based online scheduling platform founded in 2015, serving thousands of SMEs across the DACH region. Known for its intuitive interface and strong SME product-market fit, Calenso became the foundation for jrni's SME expansion strategy following its acquisition by jrni in December 2024. Note to press: For hi-res imagery, product screenshots, or to arrange an interview with jrni leadership, please contact [email protected].
With a customer base comprising over 10’000 customers, Calenso has grown into a leading scheduling pllatform in the DACH region. The company is merging with US companies jrni, the international specialist in personalized customer interactions, and Event Farm, the pioneer in event marketing to create a one-stop-shop for face-to-face customer interactions from appointments to queuing to events and beyond.Calenso has established itself as a leading scheduling solution for companies in consulting-intensive industries, enabling them to schedule appointments efficiently and securely. With a strong focus on data protection and branding, Calenso tailors its platform to meet the unique needs of each company. Its Customer Engagement Platform integrates appointment scheduling with video consultations, group appointments, room booking, and detailed analytics to empower employees to delight customers at every step of their journey.Founded in 2016 as a product of the digital agency Braincept AG, Calenso quickly gained momentum, allowing the team to rebrand the company and establish it as a standalone SaaS entity, Calenso AG. This rebrand enabled the company to concentrate fully on appointment scheduling and customer interaction solutions. Today, Calenso serves over 10,000 customers, including both SMEs and large enterprises across industries such as financial services, retail, healthcare, public administration, and professional services
JRNI, the enterprise-grade customer engagement platform with solutions for Event Management, Appointment Scheduling, and Queuing/Lobby Management, today announced availability on the Temenos Exchange, the open marketplace for fintech solutions.The Intelligent Customer Engagement Platform enables financial institutions to drive more engagements, less waiting, and faster revenue. AI-Powered Automation proactively identifies and communicates with customers while automating event management and appointment booking workflows, while Natural Language Processing (NLP) automates coordination and communication around customer scheduling requests. Integrating with Temenos provides financial institutions an enterprise-grade option to enhance the customer journey to drive improved business outcomes.Temenos Exchange brings open innovation to market faster, and at scale. The marketplace offers pre-integrated and approved fintech solutions that can be easily deployed on top of Temenos open platform, enabling banks to accelerate the creation of new financial services, while reducing the costs of development.Martin Bailey, Director of Innovation and Ecosystems, Temenos, said: “Temenos Exchange acts as an accelerator for fintechs and software developers, helping them develop, validate and monetize new banking solutions. Joining Temenos Exchange means JRNI can write once and sell its solution across a vast banking audience of more than 3,000 clients in 150 countries. Collectively, this community serves the banking needs of 1.2 billion people worldwide.”“In the current high-interest rate environment, it is critical that financial institutions create outstanding customer experiences that drive deposits, lending transactions, and advisory/wealth services,” said Phil Meer, CEO of JRNI
Making it easier for the digital customer AND the branch customer to receive face-to-face personalized financial advice and assistance from an expert from anywhere in the world is the ultimate in customer service and convenience, and JRNI worked with Independent Bank to deliver that.
JRNI launches new & improved Events module.
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Industries
Data & Analytics
Government & Public Sector
Enterprise Software
Financial Services
Company Size
51-200
Company Stage
Series C
Total Funding
$28.3M
Headquarters
London, United Kingdom
Founded
2008
Find jobs on Simplify and start your career today