Overview

Kastle AI builds an AI-driven platform for mortgage lenders, servicers, and FDIC-insured banks to automate high-volume customer interactions using voice and SMS agents. The system handles payments, escrow questions, delinquency outreach, and borrower qualification, aiming to lower call center costs and provide 24/7 service without replacing existing infrastructure, and it integrates with a lender’s contact center, payment processor, and loan management software. Agents are pre-trained for US financial regulations (FDCPA, TILA, RESPA, TCPA) and run on fine-tuned large language models with a structured workflow and an analytics dashboard to monitor performance. The company differentiates itself by focusing on consumer lending and mortgage servicing, leveraging founders’ industry experience and partnerships like Haven to embed its AI voice technology into mortgage servicing.

YC Company

Significant Headcount Growth