Overview

Keen360 provides advisory, integration, and professional services to help leaders engage customers using data, insight, workflow, and service. The firm specializes in CRM solutions and BPO. For CRM, Keen360 uses pre-configured, industry-specific versions of the low-code Creatio BPM/CRM platform to enable tailored customer management. For BPO, it offers blended service teams based in the U.S. and Guyana to deliver managed support and back-office processes. By combining CRM and BPO, Keen360 can deploy an omni-channel service center in as few as 2–4 weeks. What sets Keen360 apart is its focus on industry-specific CRM on a low-code platform, paired with distributed, English-speaking BPO teams to provide end-to-end customer engagement and data stewardship. The company aims to help organizations achieve commercial excellence, service excellence, better customer care, and improved performance through superior data and workflow.