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Overview
Keen360 provides advisory, integration, and professional services to help leaders engage customers using data, insight, workflow, and service. The firm specializes in CRM solutions and BPO. For CRM, Keen360 uses pre-configured, industry-specific versions of the low-code Creatio BPM/CRM platform to enable tailored customer management. For BPO, it offers blended service teams based in the U.S. and Guyana to deliver managed support and back-office processes. By combining CRM and BPO, Keen360 can deploy an omni-channel service center in as few as 2–4 weeks. What sets Keen360 apart is its focus on industry-specific CRM on a low-code platform, paired with distributed, English-speaking BPO teams to provide end-to-end customer engagement and data stewardship. The company aims to help organizations achieve commercial excellence, service excellence, better customer care, and improved performance through superior data and workflow.
About Keen360
Industries
Government & Public Sector
Enterprise Software
Company Size
11-50
Company Stage
N/A
Total Funding
N/A
Headquarters
Upper Merion Township, Pennsylvania
Founded
2012
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Simplify's Take
What believers are saying
- Boston 311's 15-month rollout reached roughly 600 users, proving enterprise-scale deployment momentum.
- Keen360 added grants, audits, surveys, and citizen services products on Creatio in 2026.
- Director Mark Nardella joined in April 2026, suggesting renewed commercial expansion efforts.
What critics are saying
- Keen360 depends on Creatio; platform strategy changes can instantly commoditize its apps.
- No public funding or profitability disclosure leaves staffing and runway opaque in 2026.
- If Boston 311 or government wins slip, revenue concentration could break the business quickly.
What makes Keen360 unique
- Keen360's seven Creatio apps target government, life sciences, and citizen-service workflows.
- Keen360 won Creatio Level 5 Partner status in September 2024, signaling strong platform credibility.
- Keen360 combines U.S. and Guyana BPO support with pre-configured CRM implementations.
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Company News
StarfishETL, a Technology Advisors, Inc. company, is pleased to announce its new partnership with Keen360, which offers applications and services for no-code CRM powered by the award-winning Creatio platform.
Creatio, a global software company that provides a leading no-code platform for process management and CRM, today announced its long-term US-based partner Keen360 has launched a vertical solution Keen Life Sciences on the Creatio Marketplace.
Keen360 is Hiring for 4 Jobs on Simplify!
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About Keen360
Industries
Government & Public Sector
Enterprise Software
Company Size
11-50
Company Stage
N/A
Total Funding
N/A
Headquarters
Upper Merion Township, Pennsylvania
Founded
2012
Keen360 is Hiring for 4 Jobs on Simplify!
Find jobs on Simplify and start your career today