From chat to boarding pass: Kiwi.com expands AI-native flight search. October 15, 2026 * Kiwi.com connects live flight search directly into ChatGPT, Claude, and Gemini Enterprise. * High-intent conversational searches on Kiwi.com's MCP server have expanded 10x since January 2026. * Proprietary MCP infrastructure now powers both external AI assistants and internal AI agents. Prague - Travel search is undergoing a fundamental shift from rigid forms and drop-down filters to natural, conversational queries. Responding to changing traveler behavior, leading travel-tech company Kiwi.com has expanded its Model Context Protocol (MCP) infrastructure, making live flight search natively accessible across the world's major AI platforms. Travelers can now search for flights in plain language directly inside OpenAI (ChatGPT UI app), Anthropic (Claude connector), and Google (Gemini Enterprise connector). Rather than requiring travelers to fill out complex forms, Kiwi.com's MCP server translates natural language requests, such as "somewhere warm in late March, under €200, two adults and a toddler", into structured, real-time flight itineraries. Instead of displaying cached listings or vague suggestions, the system pulls live pricing and route combinations. Each option includes a direct booking link that seamlessly redirects the traveler into the trusted Kiwi.com booking funnel, where the purchase completes securely with full price transparency. A 10x surge in agentic travel demand. The transition to conversational search is already driving user adoption. High-intent conversational searches on Kiwi.com's MCP server have expanded 10x since January 2026, confirming that consumers are actively using AI assistants to plan and execute real travel itineraries, with the usage trajectory steepening week over week as conversational travel planning moves towards mainstream. This expansion marks the latest milestone in Kiwi.com's conversational product roadmap. The company first introduced its public MCP server in late 2025 in partnership with hosting provider Alpic. Building on that foundation, Kiwi.com launched a dedicated AI search mode directly within its own app in the spring of 2026, enabling users to interact conversationally on Kiwi.com's primary interface. In June 2026, Kiwi.com brought the underlying technology fully in-house by deploying a proprietary, internally hosted MCP server. Meeting travelers where they already are. This multi-platform strategy reflects Kiwi.com's commitment to customer-centric innovation: being available to travelers in their preferred way, rather than forcing them into a single channel. Travelers who prefer an all-in-one travel experience can search conversationally within the Kiwi.com app, while those who rely on daily AI assistants like ChatGPT, Claude, or Gemini can access Kiwi.com's real-time flight engine without leaving their preferred interface. Today, Kiwi.com's single MCP infrastructure powers external queries across global AI ecosystems while simultaneously driving internal customer support agents and proprietary travel tools. "Traditional travel search forced people to think like databases - juggling dates, filters, and browser tabs," said Michal Šindelář, VP of Consumer Product at Kiwi.com. "AI agents flip that model entirely. After rolling out AI search inside our own app earlier this year, making our engine native to ChatGPT, Claude, and Gemini via MCP was the natural next step. Our philosophy is simple: we want to meet travelers where they want to be. Whether someone prefers searching directly on Kiwi.com or using the AI assistant they interact with every day, our routing algorithms do the heavy lifting behind the scenes to turn inspiration into bookable trips." About Kiwi.com. Kiwi.com is a leading travel technology company and online travel agency that helps travelers find the best flight deals across millions of routes. Kiwi.com offers a unique combination of low fares and peace of mind through the Kiwi.com Guarantee, providing support and protection when travel plans change.

Kiwi.com named finalist at Tourism Innovation Awards 2026 in Seville for Next-Gen Customer Experience. October 9, 2026 Seville, Spain - Kiwi.com has been recognized as a finalist at the Tourism Innovation Awards 2026, held during the Tourism Innovation Summit (TIS 2026) in Seville. The travel technology company was honored in the Next-Gen Customer Experience category for its innovative project "Bringing peace of mind to air travel." The Tourism Innovation Awards celebrate pioneering initiatives that transform the global travel industry through digital innovation and customer-centric technology. Out of more than 221 international submissions, Kiwi.com's entry stood out for its approach to managing flight disruptions. By offering travelers instant refund credits and swift, flexible rebooking options with scalable AI-led customer support during flight delays or cancellations, the system significantly reduces stress and friction during travel disruptions. The award ceremony took place at the historic Hotel Alfonso XIII in Seville, where Dalibor Glaich, VP of Engineering at Kiwi.com, took to the stage to collect the finalist award. The category award was presented to Radisson Hotel Group, with Kiwi.com and Journeytok recognized as the top finalists. Dalibor Glaich, VP of Engineering at Kiwi.com, commented: "Being recognized on a global stage alongside leading travel innovators is a great milestone for our customer-centric approach. Our mission is to bring peace of mind to travelers and eliminate anxieties associated with air travel. Combining intelligent automation with reliable customer care allows us to turn high-stress travel moments into smooth, supported journeys." Earlier in the day at TIS 2026, an event bringing together over 8,000 travel and technology leaders, Dalibor Glaich also represented Kiwi.com on an executive panel titled "Is AI Improving - or Dehumanising - Customer Support in Travel?" During the discussion, Glaich shared insights on how Kiwi.com balances advanced automation, data-driven algorithms, and human expertise to enhance customer support and maintain traveler trust across global markets. About Kiwi.com. Kiwi.com is a leading travel technology company and online travel agency that helps travelers find the best flight deals across millions of routes. Kiwi.com offers a unique combination of low fares and peace of mind through the Kiwi.com Guarantee, providing support and protection when travel plans change.