About

Lakeside Software specializes in Digital Experience Monitoring (DEM) with its main product, SysTrack. SysTrack is a tool that helps organizations monitor and analyze the performance of their IT systems from the perspective of the end user. It collects data from various devices, such as computers and servers, to provide insights into IT performance and user experience. This information allows IT departments to identify and fix issues, optimize resources, and enhance productivity. Lakeside Software primarily targets large enterprises in sectors like finance, healthcare, and education, which have significant IT needs. Unlike many competitors, Lakeside Software offers a subscription-based model for SysTrack, ensuring clients receive continuous updates and support. The company's goal is to help organizations reduce IT costs, improve system performance, and enhance user satisfaction.

Simplify's Take

What believers are saying

• The AI-powered SysTrack Intelligence Package can significantly reduce IT downtime and costs, providing a strong ROI for clients.
• Expansion into the DACH region and strategic hires like the new CMO and sales director for DACH indicate robust growth and market penetration.
• Listing on the Microsoft Azure Marketplace enhances scalability and reliability, making it easier for enterprises to adopt and benefit from SysTrack.

What critics are saying

• The competitive landscape in the DEM market is intense, with numerous players vying for market share, which could impact Lakeside's growth.
• The integration of advanced AI features requires continuous innovation and investment, posing a risk if the technology does not meet client expectations.

What makes Lakeside Software unique

• Lakeside Software's SysTrack offers unparalleled data collection capabilities, gathering information from over 10,000 data points every 15 seconds, which is unmatched in the DEM market.
• The integration of AI-powered intelligence and generative AI features into SysTrack provides proactive and predictive IT capabilities, setting it apart from traditional DEM tools.
• Partnerships with major platforms like Microsoft Azure and Qualtrics enhance Lakeside's market reach and integration capabilities, offering clients streamlined procurement and deployment.