BOSTON, Aug. 28, 2024 /PRNewswire/ -- Lakeside Software , the leading IT data intelligence company, has been named a Leader in the inaugural Gartner® Magic Quadrant™ for Digital Employee Experience (DEX) Management Tools. The Magic Quadrant evaluated 16 vendors and recognized as a Leader based on its Ability to Execute and Completeness of Vision."Demand for objective digital employee experience (DEX) measurement and improvement is rising, as organizations recognize its impact on overall employee experience (EX). IT departments face a critical choice: stick to traditional operations and risk entering the commoditization zone, or pivot to enhancing technology value and experience. DEX is the key factor in making this decision and charting the future path," states the report.The Gartner Magic Quadrant for Digital Employee Experience Management Tools evaluates vendors on their Ability to Execute and Completeness of Vision. According to Gartner, vendors recognized as Leaders "exhibit strong execution and vision scores and exemplify the functionality required for IT organizations to continuously evaluate and improve DEX

SysTrack is "ideal for customers seeking to drive proactive IT initiatives" and received the highest score possible in data querying, root cause analysis, partner ecosystem and ten other criteriaBOSTON, July 30, 2024 /PRNewswire/ -- Lakeside Software, the leading IT data intelligence company, has been named a Leader in The Forrester Wave™: End-User Experience Management, Q3 2024 report. The report analyzed eight vendors, with Lakeside cited as "a partner of choice for many leading managed service providers." The report also recognized Lakeside's expanding ecosystem which includes partners outside of IT.The report evaluated and scored the most significant end-user experience management (EUEM) providers, including Lakeside's SysTrack, using 34 criteria. Lakeside scored the highest possible marks in nine of the "Current Offering" (the strength of each company's current offering) criteria:Agent footprintCollection frequency, reporting and storageData queryingThird-party integrationDeployment templatesClient OS supportVirtualization supportRoot cause analysis (RCA)Software Asset ManagementLakeside also earned the highest rating possible in four "Strategy" criteria:RoadmapPartner ecosystemAdoptionSupporting services and offeringsStrong references from the customer community supported the evaluation findings. Customers cited Lakeside's "exceptional support and extremely robust RCA capabilities" and "significant cost savings from using (SysTrack)." The report also noted SysTrack's "real-time reporting and market-leading data retention policies to enable deep historical analysis, making it an excellent tool for level-three RCA.""We are honored to be named a Leader by Forrester in the end-user experience management category. This recognition acknowledges for us our steadfast focus on helping customers succeed in today's digital-first world," said David Keil, CEO, Lakeside Software. "Our unmatched data collection and embedded AI engine set us apart in the digital employee experience market proving our unique ability meet the IT visibility needs of modern enterprises."Lakeside has further shown its leadership position throughout 2024 with the launch of its AI-powered SysTrack Intelligence Package, recognition as technology company of the year, recording-breaking Q1 results, and rapid response to the CrowdStrike Windows Outage to help customers assess the impact, prioritize system repairs, and monitor remediation progress through a newly developed dashboard.To access a complimentary copy of the full report, click here.About Lakeside SoftwareLakeside Software is how organizations with large, complex IT environments can finally get visibility across their entire digital estate and see how to do more with less

UK/US - Experience management company Qualtrics has partnered with IT data intelligence company Lakeside Software on employee experience technology.