Lakeside Software focuses on Digital Experience Monitoring (DEM) with its main product, SysTrack, which helps large enterprises monitor and analyze IT system performance from the end user's perspective. SysTrack collects data from various endpoints to provide insights that assist IT departments in identifying issues, optimizing resources, and improving productivity. The company differentiates itself by offering a comprehensive view of IT performance and user experience, which is essential for organizations reliant on IT infrastructure. Lakeside Software aims to help organizations reduce IT costs, enhance system performance, and improve user satisfaction.

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Lakeside Software

The company was recognized for its innovation and excellence in leveraging AI to optimize IT operationsBOSTON, Dec. 17, 2024 /PRNewswire/ -- Lakeside Software , the first AI-driven digital employee experience company, has been named AI Company of the Year by CIOReview. Recognized for its innovative use of AI, Lakeside empowers organizations with large, complex IT environments to gain visibility across their entire digital estate, uncovering opportunities to optimize resources.This recognition highlights Lakeside's ability to deliver high-performance solutions that drive tangible value for enterprises. A recent Gartner survey revealed that nearly two-thirds of CIOs have included AI in their innovation plans, yet deployments have grown by only 2-5% in recent years. Part of the challenge is that organizations often struggle to optimize AI for IT.Lakeside's AI purpose-built for IT helps organizations extract actionable insights from IT data to achieve goals such as reducing help desk tickets, enabling self-service for end users, and increasing employee productivity. By enhancing the employee experience, saving time, and optimizing budgets, Lakeside allows businesses to focus resources on core initiatives, not tech disruptions."On behalf of our entire company, I am very honored to receive this award as it recognizes the outstanding effort across our product and engineering teams over the last twelve months," said David Keil, CEO, Lakeside Software

Lakeside Software Named Ai Company Of The Year By Cioreview

BOSTON, Aug. 28, 2024 /PRNewswire/ -- Lakeside Software , the leading IT data intelligence company, has been named a Leader in the inaugural Gartner® Magic Quadrant™ for Digital Employee Experience (DEX) Management Tools. The Magic Quadrant evaluated 16 vendors and recognized as a Leader based on its Ability to Execute and Completeness of Vision."Demand for objective digital employee experience (DEX) measurement and improvement is rising, as organizations recognize its impact on overall employee experience (EX). IT departments face a critical choice: stick to traditional operations and risk entering the commoditization zone, or pivot to enhancing technology value and experience. DEX is the key factor in making this decision and charting the future path," states the report.The Gartner Magic Quadrant for Digital Employee Experience Management Tools evaluates vendors on their Ability to Execute and Completeness of Vision. According to Gartner, vendors recognized as Leaders "exhibit strong execution and vision scores and exemplify the functionality required for IT organizations to continuously evaluate and improve DEX

Lakeside Software Named A Leader In First-Ever Gartner® Magic Quadrant™ For Digital Employee Experience (Dex) Management Tools

Lakeside's unmatched breadth, depth, and history of data fuels industry's most sophisticated AI to accelerate issue resolution and proactive ITBOSTON, Oct. 16, 2023 /PRNewswire/ -- Lakeside Software, the leading IT data intelligence company, unveiled major enhancements to its SysTrack platform today, launching multiple generative AI features to enhance solutions for customers.The Lakeside SysTrack platform provides end-to-end visibility across large, complex IT environments. Unparalleled in its data collection capabilities, it gathers information from more than 10,000 data points every 15 seconds across various endpoints, surpassing any other in the end-user or digital employee experience market. Then 1200+ sensors automatically analyze the data at the endpoint and deliver actionable insights into the digital workplace. With today's release, this critical data foundation now fuels the industry's top AI technologies to offer intuitive and accelerated issue resolution, self-service, and proactive IT."Our solution goes beyond conventions, bridging human knowledge gaps with holistic end-point data." Post this"Today's AI-driven world is built on data, and Lakeside is poised to take advantage of these emerging technologies with our breadth, depth, and retention of end-point data," said David Keil, CEO of Lakeside Software. "Our solution goes beyond conventions, bridging human knowledge gaps with holistic end-point data and the expansive knowledge from the web and other common sources

Lakeside Software Releases Generative Ai-Powered Solutions To Enhance It Service Delivery

Ms. Kaminski joins Lakeside from NS1, where she was previously the CMO and helped drive the company's recent acquisition by IBM.

Artico Search Recruits Chief Marketing Officer for Lakeside Software

New intelligence tools transform enterprise IT with AI that speaks ITBOSTON, March 18, 2024 /PRNewswire/ -- Lakeside Software , the leading IT data intelligence company, today announced its Intelligence Package that will combat costly and time-consuming manual and reactive IT challenges that cause critical downtime. With IT expenses soaring and technology disruptions demanding the attention of multiple staff members, the need for a smarter, more efficient solution has never been more pressing. Recognizing these challenges, Lakeside leveraged its unparalleled collection of high-quality, well-structured IT data and proactive IT capabilities to create AI models purpose-built for IT. Its groundbreaking SysTrack Intelligence Package is positioned to revolutionize IT operations."At Lakeside Software, we understand the critical role that AI plays in transforming IT and addressing the complex challenges faced by organizations today," said Dave Keil, Chief Executive Officer at Lakeside Software. "Our customers are looking to cut through the AI buzz and see real returns. Our SysTrack Intelligence Package does just that with purpose-built AI to proactively identify and prevent IT issues from spreading, ultimately saving valuable time, resources, and money for our customers."Lakeside's AI-powered SysTrack Intelligence Package empowers organizations with proactive and predictive capabilities

Lakeside Software Unveils Ai-Powered Intelligence Package

Microsoft Azure customers worldwide gain access to SysTrackwith the advantage of scalability, reliability, and agility of AzureBOSTON, Sept. 6, 2023 /PRNewswire/ -- Lakeside Software, a leader in digital employee experience (DEX) solutions, today announced the latest availability of its SysTrack platform in the Microsoft Azure Marketplace, an online store providing applications and services built on Azure. Lakeside customers can continue to take advantage of the Azure cloud platform while enjoying streamlined procurement, deployment, and management.SysTrack, Lakeside's DEX solution, delivers unique, actionable insights derived from the most accurate, comprehensive, and real-time view of endpoint data. It empowers IT teams to optimize IT operations, proactively enhance efficiency, and ensure a seamless digital experience for employees. By listing SysTrack on the Microsoft Azure Marketplace, Lakeside provides customers with a simple path to streamline the procurement process and deploy its solutions faster and at scale. Microsoft's commitment to working with partners like Lakeside is helping drive digital transformations for people, organizations, and industries around the world."Lakeside's technology provides the most robust data collection, processing, and observability in the industry." Tweet this"Lakeside's technology provides the most robust data collection, processing, and observability on both physical and virtual environments in the industry

Lakeside Software Platform Now Available In Microsoft Azure Marketplace

BOSTON, Oct. 15, 2024 /PRNewswire/ - Lakeside Software, the leading IT data intelligence company, has been identified as a Leader by global technology research and advisory firm Information Services Group (ISG) in its 2024 Provider Lens(TM) evaluation for Future of Work Digital Employee Experience (DEX) Solutions.

Lakeside Software Named a Leader in ISG's Provider Lens(TM) Evaluation for Digital Employee Experience Solutions 2024 Global

SysTrack is "ideal for customers seeking to drive proactive IT initiatives" and received the highest score possible in data querying, root cause analysis, partner ecosystem and ten other criteriaBOSTON, July 30, 2024 /PRNewswire/ -- Lakeside Software, the leading IT data intelligence company, has been named a Leader in The Forrester Wave™: End-User Experience Management, Q3 2024 report. The report analyzed eight vendors, with Lakeside cited as "a partner of choice for many leading managed service providers." The report also recognized Lakeside's expanding ecosystem which includes partners outside of IT.The report evaluated and scored the most significant end-user experience management (EUEM) providers, including Lakeside's SysTrack, using 34 criteria. Lakeside scored the highest possible marks in nine of the "Current Offering" (the strength of each company's current offering) criteria:Agent footprintCollection frequency, reporting and storageData queryingThird-party integrationDeployment templatesClient OS supportVirtualization supportRoot cause analysis (RCA)Software Asset ManagementLakeside also earned the highest rating possible in four "Strategy" criteria:RoadmapPartner ecosystemAdoptionSupporting services and offeringsStrong references from the customer community supported the evaluation findings. Customers cited Lakeside's "exceptional support and extremely robust RCA capabilities" and "significant cost savings from using (SysTrack)." The report also noted SysTrack's "real-time reporting and market-leading data retention policies to enable deep historical analysis, making it an excellent tool for level-three RCA.""We are honored to be named a Leader by Forrester in the end-user experience management category. This recognition acknowledges for us our steadfast focus on helping customers succeed in today's digital-first world," said David Keil, CEO, Lakeside Software. "Our unmatched data collection and embedded AI engine set us apart in the digital employee experience market proving our unique ability meet the IT visibility needs of modern enterprises."Lakeside has further shown its leadership position throughout 2024 with the launch of its AI-powered SysTrack Intelligence Package, recognition as technology company of the year, recording-breaking Q1 results, and rapid response to the CrowdStrike Windows Outage to help customers assess the impact, prioritize system repairs, and monitor remediation progress through a newly developed dashboard.To access a complimentary copy of the full report, click here.About Lakeside SoftwareLakeside Software is how organizations with large, complex IT environments can finally get visibility across their entire digital estate and see how to do more with less

Lakeside Software Recognized As A Leader In End-User Experience Management Report

UK/US - Experience management company Qualtrics has partnered with IT data intelligence company Lakeside Software on employee experience technology.

Lakeside and Qualtrics to work together on EX

BOSTON, Oct. 16, 2023 /PRNewswire/ -- Lakeside Software, the leading IT data intelligence company, unveiled major enhancements to its SysTrack platform today, launching multiple generative AI features to enhance solutions for customers.

Lakeside Software Releases Generative AI-Powered Solutions to Enhance IT Service Delivery

Digital Experience Monitoring for IT environments

Lakeside Software

Digital Experience Monitoring for IT environments

Lakeside Software

Digital Experience Monitoring for IT environments

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