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Loyalty Juggernaut, Inc. provides loyalty and customer engagement solutions through its GRAVTY platform, which is designed for ecosystem-centric loyalty programs. GRAVTY runs on a cloud-native, modular stack using serverless computing, microservices, AI/ML, and big data to collect, analyze, and act on customer data. Brands deploy and manage diverse loyalty programs within a single system, enabling real-time engagement and cross-brand collaboration across industries such as travel, hospitality, retail, and financial services. The goal is to help brands meet digital-age customer expectations with data-driven, interoperable loyalty programs that work across partner ecosystems.
Industries
Data & Analytics
Enterprise Software
AI & Machine Learning
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
India
Founded
2015
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Spenn, Norwegian Reward and Strawberry successfully go live on GRAVTY(R) to power the Nordics' next-generation loyalty ecosystem. Loyalty Juggernaut Inc... 2026-06-03 09:30 1578 The launch establishes a new benchmark for loyalty ecosystems in the Nordics, connecting millions of members across leading travel, hospitality, and retail brands. LONDON, June 3, 2026 /PRNewswire/ - Loyalty Juggernaut, creator of GRAVTY(R), the world's leading cloud-native, enterprise growth platform, today announced at the Loyalty Summit EMEA the successful go-live of Spenn, Norwegian Reward, and Strawberry on GRAVTY(R), enabling one of the most ambitious loyalty ecosystem initiatives in the Nordics. The milestone underscores GRAVTY(R)'s position as a leading loyalty platform in Europe's hospitality, travel, and retail sectors. From left to right: Geir Karlsen, CEO, Norwegian; Ole Robert Reitan, CEO, Reitan Retail; Petter Stordalen, Owner, Strawberry Group; Christoffer Sundby, CEO, Spenn Group Spenn was launched with the ambition of creating a shared loyalty points system designed to make earning and using rewards simpler, more flexible, and more relevant across brands, beginning with Norwegian and Strawberry, and expanding to additional ecosystem partners over time. Together, the programs serve millions of members across the Nordic region and reflect a broader industry shift toward interconnected loyalty ecosystems that create value for both consumers and participating brands. Built on GRAVTY(R), the platform enables real-time loyalty transactions, ecosystem-wide engagement, partner-led innovation, personalized experiences, and scalable growth across multiple brands and industries. The implementation provides the technological foundation required to support the continued expansion of the Spenn ecosystem and its growing network of partners. "Spenn was created to challenge traditional loyalty models and give customers greater flexibility, simplicity, and value across the brands they engage with every day," said Christoffer Sundby, CEO of Spenn. "Launching on GRAVTY(R) gives us a highly scalable technology foundation that enables us to accelerate innovation, expand our ecosystem, and create richer experiences for participating brands' customers." "Our vision has always been to make our loyalty programme as relevant and valuable as possible for our Norwegian Reward members. By modernising our technology platform, we are taking an important step towards providing an even better and more flexible offering. This strengthens the connection between travel and everyday rewards, and gives us the flexibility needed to continue developing the experience with new benefits for the years to come," said Cecilie Nybø Carlsen, Vice President Products & Customer Experience, Norwegian. "Strawberry has consistently focused on creating exceptional guest experiences and building deeper relationships with our members," said Håvard Hovdahl, VP Spenn & Partnerships, Strawberry. "With GRAVTY(R) powering our loyalty operations, we are well positioned to expand the possibilities of Spenn and deliver greater value, flexibility, and personalization to our guests across the Nordic region." "The launch of Spenn required a platform capable of supporting complex ecosystem dynamics, high transaction volumes, real-time interoperability, and rapid partner onboarding," said Kristian Kolstad, Chief Product and Technology Officer at Spenn. "GRAVTY(R) provided the architectural flexibility, scalability, and modern capabilities necessary to bring our vision to life and support our future growth ambitions." "We are honored to partner with Spenn, Norwegian Reward, and Strawberry on one of the most innovative loyalty transformations in the industry today," said Shyam Shah, CEO of Loyalty Juggernaut. "The future of loyalty lies in ecosystems, interoperability, intelligent engagement, and customer-centric value creation. The successful launch of these programs on GRAVTY(R) demonstrates the power of modern loyalty technology to enable entirely new business models and customer experiences." About Loyalty Juggernaut Headquartered in Palo Alto, California, with subsidiaries in India, the UAE, China, and Canada, Loyalty Juggernaut serves leading brands across 110 countries. Its flagship platform, GRAVTY(R), is an award-winning, AI-enabled, patented enterprise growth platform that powers over 80 loyalty programs across airlines, hospitality, retail, financial services, telecommunications, multi-brand business conglomerates, and other industries. Rated a Strong Performer in the Forrester Wave(TM) for Loyalty Technology Solutions, Q4 2025, GRAVTY(R) enables organizations to build, manage, scale, and monetize modern loyalty ecosystems while delivering highly personalized customer experiences. About Spenn Group Spenn Group is a technology company building and operating a loyalty platform with flexible points, jointly owned by Norwegian Air Shuttle, Strawberry Hotel Group and Reitan Retail. Spenn Group provides shared, flexible points that flow freely across a range of leading consumer brands, including Norwegian, Strawberry Hotels, Uno-X, 7-Eleven, Narvesen, and REMA 1000, enabling cross-brand earn and redemption while preserving each brand's individual loyalty program. Spenn Group's founding partners collectively represent over $20 billion in Nordic turnover. About Norwegian Reward Norwegian Reward is the loyalty program of Norwegian, a leading Nordic aviation company. The group includes two prominent airlines in the Nordics: Norwegian Air Shuttle (Norwegian) and Widerøe's Flyveselskap (Widerøe). Members of Norwegian Reward earn benefits when flying with either Norwegian or Widerøe, and also from a growing ecosystem of lifestyle and travel partners. The Norwegian Group operates an extensive network of domestic routes across the Nordic countries, in addition to connecting the region with key destinations all over Europe. About Strawberry Strawberry is one of the largest hotel groups in the Nordic countries, operating more than 250 hotels across the Nordics under brands including Clarion, Quality, Comfort, Stopover and Home Hotels, in addition to a portfolio of independent brands. Strawberry's loyalty program rewards members for stays, dining, and experiences across its portfolio, with a vision to build lasting relationships that extend far beyond the hotel stay. Media Contact: #FFP #TravelLoyalty #LoyaltyEcosystems #CustomerLoyalty #Spenn #LoyaltyJuggernaut #GRAVTY 2026-06-01 18:00 2026-06-02 21:10 2026-06-03 14:01 2026-06-03 14:00 2026-06-03 13:30 2026-06-03 11:34
Loyalty Juggernaut appoints Stijn Hendrikse as Chief Marketing Officer. T2D3 author and B2B SaaS marketing veteran Stijn Hendrikse joins LJI to lead global brand strategy and accelerate growth for the GRAVTY(R) platform. Stijn brings the strategic clarity and operational discipline to turn its customer outcomes into the market awareness they deserve" - Shyam Shah, Co-founder and CEO of Loyalty Juggernaut PALO ALTO, CA, UNITED STATES, March 16, 2026 /EINPresswire.com/ - Loyalty Juggernaut (LJI), a global leader in enterprise loyalty-tech innovation, today announced the appointment of Stijn Hendrikse as Chief Marketing Officer (CMO). Hendrikse will lead the development and execution of LJI's global marketing strategy to elevate brand awareness, sharpen positioning across key industries, and accelerate growth. Hendrikse built Acumatica's marketing engine from zero to multi-million ARR in a company now valued at over $1 billion, has served as a fractional CMO for dozens of B2B SaaS companies, and authored T2D3: How some software startups scale, where many fail, the go-to-market framework used by SaaS leaders worldwide. He began his career at Microsoft, leading global product marketing for Office. "When I spoke with LJI customers, several themes consistently emerged: configurability that adapts to their business instead of forcing them into a box; a partnership model where the team genuinely co-innovates with clients; and tangible operational outcomes - launching new loyalty campaigns in minutes rather than days, onboarding partners in hours rather than weeks, and enabling risk-free migration from legacy platforms to GRAVTY(R)," said Stijn Hendrikse, Chief Marketing Officer at Loyalty Juggernaut. "These capabilities enable loyalty programs to continuously evolve and transform alongside the businesses they serve. I'm excited to bring these customer success stories to the broader market." "Our customers consistently tell us that what sets Loyalty Juggernaut apart is the depth of our partnership and our ability to power complex, high-scale loyalty ecosystems," said Shyam Shah, CEO of Loyalty Juggernaut. "Across industries, from airlines and hospitality to retail and telecom. GRAVTY(R) enables brands to orchestrate loyalty programs at a massive scale while delivering measurable customer engagement and commercial outcomes. Stijn brings the strategic clarity and operational discipline to turn our customer outcomes into the market awareness they deserve," said Shyam Shah, Co-founder and CEO of Loyalty Juggernaut. About Loyalty Juggernaut (LJI) Headquartered in Palo Alto, CA, Loyalty Juggernaut is a leading provider of enterprise-grade loyalty technology solutions. With its patented GRAVTY(R) platform, the company is reshaping the loyalty program landscape through advanced AI, serverless architecture, and cloud-native capabilities. A three-time winner of the Golden Loyalty Award for Best Technology Innovation, Loyalty Juggernaut powers loyalty programs and ecosystems for some of the world's most recognized brands across 16 verticals, including FEMSA, Majid Al Futtaim, WestJet, Global Hotel Alliance, Deutsche Telekom, Emirates, and Viva Aerobus. Legal Disclaimer: EIN Presswire provides this news content "as is" without warranty of any kind. Cancun do not accept any responsibility or liability for the accuracy, content, images, videos, licenses, completeness, legality, or reliability of the information contained in this article. If you have any complaints or copyright issues related to this article, kindly contact the author above. You just read: March 16, 2026, 19:38 GMT Distribution channels: EIN Presswire's priority is author transparency. Cancun do its best to weed out false and misleading content. The content above is the sole responsibility of the author who makes it available. If you have any complaints, kindly contact the author above.
Air Serbia and Loyalty Juggernaut partner to launch a next-generation Frequent Flyer program. Partnership marks a milestone in Air Serbia's centenary journey, uniting tradition, innovation, and technology to redefine loyalty. PALO ALTO, Calif. and BELGRADE, Serbia, Nov. 11, 2025 /PRNewswire/ - Air Serbia has signed a five-year strategic partnership with Loyalty Juggernaut Inc. (LJI) to launch a new-generation frequent flyer program, marking a significant milestone in customer engagement and digital innovation. Loyalty Juggernaut CEO Shyam Shah and Air Serbia CEO Jiri Marek at the signing of their strategic partnership in Belgrade to launch a next-generation frequent flyer program. The agreement was formalized in Belgrade by Mr. Jiri Marek, Chief Executive Officer of Air Serbia, and Mr. Shyam Shah, Chief Executive Officer of Loyalty Juggernaut Inc. The partnership unites Air Serbia's century-long heritage and understanding of travelers with LJI's expertise in powering enterprise-grade loyalty ecosystems. With a tradition spanning almost 100 years, Air Serbia, true to its motto "On the wings of tradition," is set to celebrate its upcoming centenary by combining its legacy of excellence with a bold new vision for innovation and engagement, powered by the world's most advanced loyalty platform. The new program, built on LJI's patented GRAVTY(R) technology, will offer dynamic, rewarding experiences for members across a network of travel, retail, lifestyle, and financial partners. Set to debut in March 2026, GRAVTY(R) will enable real-time, data-driven engagement, rewarding members not only for flying but also for everyday activities, strengthening connections beyond travel. "This partnership marks a key step in transforming how we engage with passengers," noted Jiri Marek, CEO of Air Serbia. "Siam News Network Pte. Ltd. is building a modern loyalty ecosystem that rewards customers for every interaction with Air Serbia. By combining its service excellence with LJI's technology, Siam News Network Pte. Ltd. will deliver a program that reflects today's travelers: connected, mobile and seeking personalized value. "Our ambition is to create one of the most engaging loyalty propositions in Europe," added Snezana Radinovic, Frequent Flyer Product Development Manager at Air Serbia. "The GRAVTY(R) platform gives us the flexibility to design tailored experiences, understand our members better, and respond promptly to their needs. It's about making loyalty simple, transparent, and truly rewarding." "We are proud to partner with Air Serbia in shaping the next chapter of loyalty in aviation," commented Shyam Shah, CEO of Loyalty Juggernaut Inc. "GRAVTY(R) was built for forward-thinking airlines that view loyalty as a strategic business asset. Together, we aim to set a new benchmark in customer engagement, powered by innovation, intelligence, and human connection." This partnership underscores Air Serbia's commitment to digital transformation and innovation, while reinforcing Loyalty Juggernaut's position in Europe as the technology partner of choice for next-generation loyalty ecosystems. About Air Serbia Air Serbia, the national carrier of Serbia, serves over 90 destinations across Europe, China, North America, and the Mediterranean, with nearly a century of excellence. About Loyalty Juggernaut Inc. (LJI) Headquartered in Palo Alto, California, LJI's cloud-native, AI-driven loyalty technology platform GRAVTY(R) helps enterprises transform loyalty into a measurable growth engine across industries. Clients include WestJet, Viva Aerobus, VietJet, Global Hotel Alliance, FEMSA, Majid Al Futtaim, Emirates, and Deutsche Telekom.
Loyalty Juggernaut unveils revolutionary AI Loyalty suite. Introducing GRAVTY Agentic AI Compass. Empowering enterprises to run loyalty like a performance engine - transforming insight into impact and speed into strategic advantage through accountable Agentic AI. Loyalty Juggernaut, Inc. (LJI), a global leader in enterprise loyalty technology innovation, has announced the groundbreaking introduction of the GRAVTY Agentic AI Compass. This suite signifies a remarkable evolution in loyalty operations, enhancing how loyalty programs are managed. By integrating human analysts with an autonomous system, it aims to provide always-on, decision-ready intelligence. A 24/7 loyalty analyst experience. The GRAVTY Compass operates as a collective team of specialized AI agents, functioning similarly to expert analysts. Each agent is designed with a unique purpose - ranging from assessing program performance and providing strategic recommendations to conducting sentiment analysis and anomaly detection. The concerted efforts of these agents facilitate effective guidance, predictive insights, and actionable steps in the realms of engagement, economics, and customer experience. This transformative approach enables loyalty teams to transition from manual analytics to strategic action. According to Dave Andreadakis, Chief Commercial Officer at Loyalty Juggernaut, "Loyalty leaders don't need more dashboards - they need defensible decisions they can act on in real time. The Compass bridges the gap between 'we think' and 'we took action.'" This innovative tool empowers teams to make decisions backed by intelligent data analysis quickly and securely. The Compass is capable of conducting parallel investigations, combining quantitative key performance indicators (KPIs) with qualitative sentiment signals. It simulates potential outcomes prior to execution, reducing risk and guaranteeing that every suggestion is clear, verifiable, and aligned with enterprise governance. Co-Founder and Chief Technology Officer, Kalpak Shah, stated, "GRAVTY Compass revolutionizes how enterprises engage with loyalty. By augmenting teams with autonomous intelligence that learns, reasons, and acts speedily, it shifts the focus from static reporting to dynamic, agent-driven insights. Loyalty teams are now equipped to move from observation to optimized action with unparalleled speed and confidence." AWS support for GRAVTY Compass. Amazon Web Services (AWS) expressed enthusiasm for the GRAVTY Compass launch, recognizing it as an innovative multi-agent AI system for loyalty management. Built on the robust and secure Amazon Bedrock framework, the specialized agents within the Compass facilitate everything from sentiment analysis to program benchmarking, thereby redefining the effectiveness of loyalty program management. Jordan Alsop, Head of Commercial Data & AI at AWS, remarked, "GRAVTY Compass transforms the everyday experiences of loyalty teams by automating routine analysis and surfacing real-time opportunities with on-demand, context-aware recommendations." About Loyalty Juggernaut, Inc. (LJI). Loyalty Juggernaut, Inc. (LJI) is pioneering a new standard in loyalty programs with its innovative GRAVTY platform. This patented, AI-first loyalty suite empowers enterprises to create cutting-edge programs across various sectors, including airlines, hospitality, retail, consumer packaged goods, banking and financial services, and telecommunications. With collaborations with renowned brands like WestJet, Viva Aerobus, and Emirates, LJI is committed to reshaping loyalty through Agentic AI, first-party data, and real-time decision-making. For media inquiries, please reach out to its representatives. Frequently asked questions. What is GRAVTY Agentic AI Compass? GRAVTY Agentic AI Compass is a multi-agent intelligence suite designed to enhance loyalty program management by providing real-time, actionable insights and intelligence. How does GRAVTY Compass support loyalty teams? The Compass operates with specialized AI agents, which provide experts' insights on various aspects, allowing teams to shift from manual analytics to real-time strategic actions. What advantages does autonomous intelligence offer? Autonomous intelligence delivers proactive, explainable, and actionable insights, helping teams make informed decisions swiftly, minimizing risks, and maximizing efficiency. Is GRAVTY compatible with existing loyalty programs? Yes, it is designed to integrate seamlessly with ongoing loyalty programs, enhancing their effectiveness with advanced AI capabilities. Who are the clients of Loyalty Juggernaut, Inc.? Loyalty Juggernaut's clients include industry leaders across various sectors, including airlines, hospitality, retail, and telecommunications, showcasing its broad applicability in loyalty solutions. Hello, I'm Thomas Cooper, a financial expert and writer passionate about helping people understand and navigate the financial world. Having a solid financial background and a lot of experience, my area of expertise is simplifying difficult financial ideas into useful, understandable guidance. My goal with my writings and blog entries is to provide you the information and resources you need to make wise financial choices. I am thrilled to contribute my ideas and engage with a lively investor community at Investors Hangout, where I recently joined the team. My mission is to make finance interesting and approachable so you may take charge of your financial future. I appreciate you coming along on this path to success and financial knowledge. Contact Thomas Cooper privately here. Or send an email with ATTN: Thomas Cooper as the subject to [email protected]. About Investors Hangout. The content of this article is based on factual, publicly available information and does not represent legal, financial, or investment advice. Investors Hangout does not offer financial advice, and the author is not a licensed financial advisor. Consult a qualified advisor before making any financial or investment decisions based on this article. This article should not be considered advice to purchase, sell, or hold any securities or other investments. If any of the material provided here is inaccurate, please contact Investors Hangout, LLC for corrections.
Cendyn announces partnership with Loyalty Juggernaut.
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Industries
Data & Analytics
Enterprise Software
AI & Machine Learning
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
India
Founded
2015
Find jobs on Simplify and start your career today