Luma Health has deployed its Operational AI platform across 50-plus health systems, saving over 2 million staff hours in 2025. The San Francisco-based company's platform, powered by its Spark AI core, executes healthcare workflows end-to-end across patient access, engagement, intake and payments. The platform has handled 350,000-plus care-related tasks and powers hundreds of agentic workflows. Key capabilities include intelligent fax processing, order orchestration and omnichannel patient communication. At Sun River Health, Luma's Conversational Agent reduced call abandonment by over one-third and cut average answer times by 75%. Luma's 2026 roadmap includes outbound conversational coordination, prior authorisation management and an AI workflow builder. The company serves over 1,000 healthcare organisations supporting 100 million patients across the US, Canada, UK and Caribbean.

Luma Health, an AI-native healthcare operations platform, has appointed Michael Chou as Senior Vice President of Product. Chou, an early investor and long-time advisor to the company, will lead AI innovation and product development to address operational challenges in healthcare. Chou brings extensive experience building enterprise software solutions, including senior product roles at Salesforce, where he led its fastest-growing product. He also served as Chief Product Officer at BuildOps, helping it achieve unicorn status, and held VP positions at Okta and Convex. In his new role, Chou will focus on expanding Luma's Spark platform, which automates healthcare workflows from patient access to appointment readiness and financial operations. San Francisco-based Luma serves over 1,000 healthcare organisations and supports more than 100 million patients globally.

Luma Health has acquired Tonic Health from R1 to enhance its patient intake and follow-up capabilities. This acquisition supports Luma's mission to simplify healthcare access and reduce staff workload through its AI-native platform. Luma now serves over 1,000 health systems, including more than 15 top U.S. academic medical centers, and reaches 100 million patients across the U.S., U.K., Canada, and the Caribbean.