HiveWatch unveils AI-driven security solutions at GSX. 10 Sep 2026 Quick Read Summary is AI-generated, newsdesk-reviewed * HiveWatch launches AI Operator Communicate to streamline call triage in SOCs, improving efficiency. * Dinesh Coca joins HiveWatch, enhancing product development with 20+ years of technology expertise. * HiveWatch integrates with Acre Security, Arcules, and Lumana to unify security operations. HiveWatch has introduced several advancements in its physical security software, aimed at enhancing the efficiency of security operations, alongside welcoming Dinesh Coca as the new General Manager and Senior Vice President of Product and Engineering. These upgrades, designed to streamline the operator's workload, will be on display at GSX 2026, held from September 14 to 16 in Atlanta, at booth #4459. Introducing Dinesh Coca. With over two decades of experience in technology product development and leadership, Dinesh Coca joins HiveWatch to spearhead these initiatives. His prior engagements included significant roles at Medallia, BigPanda, and Motive, each contributing to his extensive expertise in software scaling and customer-centric product building. "HiveWatch stood out because the problem is so clear," Coca stated, emphasizing the potential for streamlining incident response processes across various systems. AI operator communicate: Managing call volumes. A key highlight of HiveWatch's latest capabilities is the AI Operator Communicate, which addresses a prevalent issue in security operations centers: the high volume of non-emergency calls. This innovative solution delegates the handling and routing of calls, allowing human operators to concentrate on critical incidents. Ryan Schonfeld, Co-Founder & CEO of HiveWatch, noted, "The operator is still at the center of the experience. We're using AI to clear away the boring, repetitive work around them." Enhancements to operator efficiency. The AI system processes calls based on organisational SOPs and supports over 40 languagesThe AI system can process calls according to the organisation's protocols and standard operating procedures (SOPs), supporting over 40 languages. If an incoming call is an emergency, it will escalate to a human operator; if not, the system will document and reroute it accordingly. The system also creates a comprehensive transcript and audit trail for each interaction. This new calling feature is currently under beta testing with a leading U.S. telecom company, efficiently managing over 1000 monthly inbound calls. Other significant updates and integrations. HiveWatch continues to enhance the operator experience with new features such as program recommendations that track improvements in security programs, configurable workflows for dynamic incident response guidance, and email alert ingestion capabilities. These updates collectively aim to simplify operator tasks and improve security management. Expanding the security ecosystem with new partnerships. HiveWatch is expanding its integrations through key partnerships with Acre Security, Arcules Video Surveillance-as-a-Service (VSaaS) from Milestone Systems, and Lumana. These collaborations allow seamless access to security events and video analytics, enabling a cohesive management experience for operators handling diverse security data. To discover more about these enhancements, visit HiveWatch at GSX 2026, booth #4459, from September 14 to 16.

Carahsoft to bring Atolio's ai-enabled search platform to government customers. As agencies adopt platforms to advance secure knowledge access, these efforts align with broader government digital transformation priorities. Attend the 2026 Digital Transformation Summit on April 22 to join leaders as they discuss emerging technologies, including AI-driven solutions shaping mission operations. Sign up today to reserve your spot at this timely event. How will Carahsoft support Atolio under the partnership? Carahsoft said Thursday it will serve as Atolio's Master Government Aggregator to expand access to the latter's enterprise search platform through its reseller network and contract vehicles, including NASA's Solutions for Enterprise-Wide Procurement V, IT Enterprise Solutions - Software 2, National Association of State Procurement Officials ValuePoint and OMNIA Partners contracts. "Carahsoft, alongside our reseller partners, is pleased to add Atolio to our portfolio of innovative AI solutions," said Natalie Gregory, vice president for open source and DevSecOps solutions at Carahsoft. "This partnership allows our shared government customers to access a secure, scalable search platform that addresses the critical need for data sovereignty and mission-critical intelligence." What is Atolio? Atolio provides a self-hosted enterprise search and knowledge discovery platform designed for organizations operating in security-sensitive and regulated environments. The platform uses retrieval-augmented generation to deliver permission-aware insights from internal data sources and supports document-level access controls at the index layer. It offers a unified workspace that combines search and conversational AI capabilities. "By partnering with Carahsoft, we are providing agencies with a way to modernize knowledge access and leverage AI-powered search - all while maintaining absolute control over their data and ensuring that information is delivered to the right people in seconds, not days," said David Lanstein, co-founder and CEO of Atolio. What are Carahsoft's other public sector AI tech partnerships? Carahsoft has partnered with multiple technology providers to expand the delivery of AI-enabled tech offerings to public sector customers, including its agreement with Hupside for the latter's Original Intelligence platform and partnership with Lumana to provide an AI-powered video security platform for government customers. The company has teamed up with RAD Security to distribute an AI-driven cloud detection and response platform across agencies and worked with Dataminr to give the public sector access to an AI-powered threat intelligence tool.