Overview

Maigrate helps businesses improve how they classify customer questions using large language models (LLMs). It provides a library of ready-made templates designed for different tasks, so users can pick the most suitable LLM for their needs. The system uses retrieval augmented few-shot prompting to boost accuracy in multi-class intent classification, and its Maigrate Optimizer automatically selects the best LLM for each query to maximize correctness and align results with client priorities. The service targets companies looking to improve their customer interaction and support processes in the NLP space, and it earns revenue by offering templates and optimization services on a subscription or licensing basis.