Maple partners with Shift4 to bring AI phone ordering to SkyTab restaurants. March 17, 2026 NEW YORK, NY - Maple, the leading voice AI platform for restaurants, today announced that it has integrated its solution with Shift4 (NYSE: FOUR), a global leader in integrated payments and commerce technology, to bring 24/7 AI-powered phone ordering to restaurant merchants using SkyTab POS nationwide. The partnership integrates Maple's voice AI directly with SkyTab, addressing the persistent challenge of missed phone calls and lost revenue facing restaurant operators. With over 40% of restaurant phone calls going unanswered during peak hours, the average restaurant loses more than $30,000 annually in unrealized phone orders. "Restaurant owners constantly tell us that they can't afford to hire dedicated phone staff, but they also can't afford to miss calls," said Aidan Chau, CEO and Founder of Maple. "Partnering with Shift4 allows us to bring AI phone ordering to thousands of SkyTab restaurants with an integration that just works: orders flow straight to the kitchen without extra tablets, duplicate entries, or friction." Deep Integration Drives Operational Efficiency Unlike typical AI phone systems that require weeks of menu programming and configuration, the Maple-SkyTab integration enables deployment in minutes. Maple pulls menu data directly from SkyTab, including items, modifiers, pricing, and availability, ensuring accurate order taking from day one. Key capabilities include: * Direct POS integration: Phone orders taken by Maple's AI appear on SkyTab kitchen display systems and receipt printers instantly, no extra tablets or manual re-entry required * Real-time menu synchronization: Maple pulls live menu data directly from SkyTab, eliminating manual menu programming * Seamless payment processing: Customers can pay over the phone or upon pickup, with transactions flowing through Shift4's existing payment rails * Multi-location support: Restaurant groups can deploy Maple across all SkyTab locations with centralized management and location-specific customization * 24/7 availability: Maple answers every call around the clock, capturing phone orders during peak rushes, after hours, or when staff are focused on in-store service Beyond order taking, Maple's AI handles reservations, catering inquiries, hours and directions, and frequently asked questions. Addressing a Persistent Industry Challenge American restaurants miss roughly one in three incoming calls during service hours, a structural problem that costs the industry billions annually. The challenge is timing: phones ring most when kitchens are slammed and staff are focused on guests in the dining room. The Maple-Shift4 partnership tackles this head-on. With Maple handling phone orders around the clock, restaurants capture revenue they'd otherwise lose while freeing staff to focus on in-person service. Orders taken by AI flow directly into SkyTab's kitchen systems, no extra hardware, no manual re-entry, no disruption to existing workflows. Since launching in December 2023, Maple has answered over 1 million calls for restaurants with a 94% resolution rate without human intervention. The platform also handles reservations, catering inquiries, hours and directions, and common questions, all integrated with leading POS systems. Availability The Maple integration is available now to all SkyTab merchants in the United States. Restaurants can activate the service through the SkyTab Marketplace or contact their Shift4 representative. About Maple Maple, the leading Voice AI platform for restaurants, provides 24/7 phone answering for restaurants and local businesses, handling orders, reservations, and delivery inquiries. A graduate of Amazon's AWS Generative AI Accelerator, Maple has scaled to serve over 2,500 merchants since launching in December 2023. The platform integrates with major POS systems and partners with leading restaurant technology platforms. Headquartered in New York City, Maple is on a mission to ensure no restaurant ever misses a customer call again. For more information, visit maple.inc. About Shift4 Shift4 (NYSE: FOUR) powers the experience economy, enabling businesses to deliver the moments that matter. Transforming how people shop, dine, stay, and play, Shift4's commerce technology allows for a seamless experience at any scale. From your neighborhood restaurant to the world's largest event venues, Shift4 handles billions of transactions annually for hundreds of thousands of businesses around the world. For more information, visit shift4.com.

Maple announces strategic integration with OpenTable to automate restaurant phone reservations. Voice AI platform serving 1,000+ restaurants integrates with OpenTable to handle calls, take orders, and manage reservations around the clock Maple's AI-powered phone answering is now integrated with OpenTable for seamless reservation management NEW YORK-(BUSINESS WIRE)-Maple, a leading Voice AI platform for restaurants, today announced a strategic integration with OpenTable, a global leader in restaurant tech. The integration enables restaurants using both platforms to automate customer calls, enhance operational efficiency, and handle reservations seamlessly using AI-powered voice technology. When a server is pouring wine or a host is seating a party, the phone shouldn't be their priority. Our integration with OpenTable means restaurants never have to choose between the guest in front of them and the one on the line. Share The collaboration connects Maple's 24/7 AI phone answering system with OpenTable's reservation platform, allowing restaurants to capture every call, even during peak hours when staff are busy with guests. For the 42% of callers who hang up when restaurants can't answer, the integration ensures every reservation request is handled instantly. This means restaurants can now convert more inbound calls into confirmed reservations, help reduce no-shows with automated confirmations, and free up staff from phone duties during service. The goal is to simplify daily operations for restaurant teams, enabling them to focus on delivering exceptional in-person hospitality. "Restaurants don't miss calls because they don't care, they miss calls because they're focusing on the in-person experience," said Aidan Chau, CEO and Founder of Maple. "When a server is pouring wine or a host is seating a party, the phone shouldn't be their priority. Our integration with OpenTable means restaurants never have to choose between the guest in front of them and the one on the line." Key Integration Capabilities * Automated reservation booking: Callers can make, modify, or cancel OpenTable reservations via natural voice conversation, 24/7 * Real-time availability sync: Maple pulls real-time table availability from OpenTable, ensuring accurate booking confirmations * Seamless handoff: Complex requests or VIP callers can be quickly transferred to staff with full context * Complete call transcripts: Every interaction is logged, giving operators full visibility into guest preferences and requests * Multi-location support: Enterprise restaurant groups can deploy across all locations with centralized reporting Addressing the Restaurant Industry's Biggest Operational Challenge American restaurants miss an estimated 33% of incoming calls during service hours, representing billions in lost revenue annually. The problem is structural: phone calls spike precisely when staff are busiest serving guests. The Maple and OpenTable integration aims to directly address these challenges by automating reservation management while preserving the personal touch that defines great hospitality. For restaurants, this means fewer missed calls during peak hours, reduced staff time spent on booking logistics, and better preparation for guest needs through detailed call transcripts. For diners, it means instant access to reservations regardless of time of day or how busy the restaurant is. Since launching in December 2023, Maple has answered over 1 million calls for restaurants with a 92% resolution rate without human intervention. Beyond reservations, the platform handles takeout orders, catering inquiries, hours and directions, and FAQ responses, integrating directly with leading POS systems. "I grew up in a restaurant family, so I've seen firsthand how overwhelming the phone can be during a dinner rush," added Chau. "We built Maple to give independent restaurants the same technology that enterprise chains have access to, without the enterprise price tag." About Maple Maple (formerly Argo Labs), the leading Voice AI platform for restaurants, provides 24/7 phone answering for restaurants and local businesses, handling orders, reservations, and delivery inquiries. A graduate of Amazon's AWS Generative AI Accelerator, Maple has scaled to serve over 1,000 merchants since launching in December 2023. The platform integrates with major POS systems and partners with leading restaurant technology platforms. Headquartered in New York City, Maple is on a mission to ensure no restaurant ever misses a customer call again. For more information, visit maple.inc. About OpenTable OpenTable, a global leader in restaurant tech and part of Booking Holdings, Inc. (NASDAQ: BKNG), helps more than 60,000 restaurants worldwide fill 1.9 billion seats a year. OpenTable's world-class technology empowers restaurants to focus on what matters most - their team, their guests, and their bottom line - while enabling diners to discover and book the perfect restaurant for every occasion.