Maqsam

Maqsam

Cloud-based SMB communications with local numbers

Overview

Maqsam provides a cloud-based communication suite for small and medium-sized businesses in the MENA region. It lets SMBs reach global customers by offering local phone numbers in more than 200 cities, effectively removing geographic barriers for customer service. The service is hardware-free and includes a fully customizable Interactive Voice Response (IVR) system and open APIs for easy integration with other software. A mobile app lets businesses manage communications from anywhere, and dashboards with custom reports help track team performance and key metrics. Maqsam charges a subscription fee and offers a 7-day risk-free trial. Unlike many competitors, Maqsam focuses on SMBs in the MENA market with a wide range of local numbers, API-first integration, and built-in analytics to improve local customer service for global customers.

About Maqsam

Simplify's Rating
Why Maqsam is rated
B-
Rated B on Competitive Edge
Rated B on Growth Potential
Rated C on Differentiation

Industries

Data & Analytics

Enterprise Software

Company Size

51-200

Company Stage

N/A

Total Funding

N/A

Headquarters

Amman, Jordan

Founded

2019

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Simplify's Take

What believers are saying

  • Calo reported a 96% call-quality satisfaction score with Maqsam in May 2026.
  • Arab News covered Maqsam's Arabic phone bot on February 10, 2025.
  • Maqsam's website says the AI agent handles over 50% of conversations.

What critics are saying

  • Funding looks thin: PitchBook shows only a $250K grant dated February 2022.
  • International incumbents like Zendesk and Intercom already sit inside customer workflows.
  • If Maqsam's Arabic AI underperforms, larger cloud contact-center vendors will absorb MENA demand.

What makes Maqsam unique

  • Maqsam built an Arabic-native AI agent, launched June 2026 for dialect-heavy MENA support.
  • Its cloud CCaaS stack bundles telephony, transcripts, sentiment analysis, and Zendesk integrations.
  • The product targets SMBs needing local numbers across 200 cities without hardware.

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Growth & Insights and Company News

Headcount

6 month growth

-1%

1 year growth

2%

2 year growth

-2%
Startup Rise Asia
May 2nd, 2025
Maqsam Ranks 8 in Deloitte Tech Fast 50 for Middle East & Cyprus

Maqsam has been named in the 4th edition of the Deloitte Technology Fast 50 list for the Middle East and Cyprus.

PR Newswire
Sep 13th, 2023
Build Intelligent Ai Bots That Speak Your Language: Maqsam'S Ai Conversational Chatbot Unveiled

RIYADH, Saudi Arabia, Sept. 13, 2023 /PRNewswire/ -- In today's fast-paced business landscape, customer support has evolved into a critical component for maintaining customer satisfaction and the demand for simple and efficient customer interactions continues to rise.Build Intelligent AI Bots That Speak Your Language: Maqsam's AI Conversational Chatbot UnveiledIn their commitment to staying at the forefront of Arabic AI-driven innovations, Maqsam has launched its latest AI conversational chatbot powered by their Large Language Model (LLM) during the Seamless Middle East and Saudi Arabia exhibition. Maqsam's LLM is more than just a language model; it's a transformative force in the realm of customer engagement. Imagine being able to communicate effectively with customers in languages that are traditionally underserved by technology, like Arabic. Maqsam's AI conversational chatbot makes this a reality, and it doesn't stop there.Multilingual and dialects capabilities:One of the standout features of Maqsam's AI conversational chatbot is its hyper-local advantage, especially in Arabia. For businesses operating in this diverse and dynamic market, where dialects and cultural nuances vary significantly, Maqsam's AI chatbot provides a localized solution that ensures meaningful interactions with customers.Intuitive Data Feeding:What sets their AI conversational chatbot apart is it continuously learns and improves its performance overtime; ensuring customer engagement efforts are always up-to-date and effective.Customizable personality:Another remarkable aspect of the AI conversational chatbot is its ability to be customized to suit the unique personality and branding of each business

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