Mews, a hospitality software company, has launched five new products that converge into what it calls the first AI-native operating system for hotels. The launches include revenue management, distribution, guest messaging, automations and accounts receivable capabilities. Founded 14 years ago, Mews aims to replace the eight to ten separate software systems typically used by hotels with a unified platform. New features include dynamic pricing running 150 million calculations daily, a channel manager connecting to 400-plus online travel agencies, and automated guest messaging across multiple platforms. According to independent research from IDC, hotels using the Mews Operating System achieve 8.7% revenue growth and €350,000 in annual benefit per 100 rooms, with a 476% three-year return on investment. The company currently serves 15,000 customers across 85 countries.

Mews, a hospitality operating system, has partnered with Uber to integrate ride booking directly into hotel property management systems. The collaboration allows hotels to request, track and bill Uber rides from within the Mews platform, transforming what has traditionally been a manual front desk task. The integration addresses a significant revenue opportunity: Mews research found guests spend an average of $50 per stay on transportation arranged independently of hotels. The system will enable staff-initiated and guest-initiated bookings, live vehicle tracking, automatic billing to guest folios through Mews Payments, and transportation pattern insights. The partnership was announced at Mews Unfold in Amsterdam, where Christophe Peymirat from Uber for Business EMEA and Mike Coscetta, President of Mews, discussed the collaboration. A pilot programme launches this year across Mews's 15,000 customers in 85 countries.