Momos

Momos

Multichannel CRM with real-time insights

Overview

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About Momos

Simplify's Rating
Why Momos is rated
B-
Rated B on Competitive Edge
Rated B on Growth Potential
Rated C on Differentiation

Industries

Data & Analytics

Enterprise Software

AI & Machine Learning

Company Size

201-500

Company Stage

Series A

Total Funding

$16.5M

Headquarters

San Diego, California

Founded

2020

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Simplify's Take

What believers are saying

  • Momos added Pepper Lunch in February 2026 and L&L Hawaiian Barbecue in May 2025.
  • The company says 20,000-plus locations use its platform, supporting expansion-based revenue.
  • Hiring across product, engineering, sales, and HCMC signals active scaling after the 2024 Series A.

What critics are saying

  • Yumpingo, Bikky, Posist, and Restroworks crowd the same restaurant CRM category aggressively.
  • The Delhi High Court ruling against WOW Momo showed weak trademark leverage over generic branding.
  • Customer concentration in restaurants ties growth to chain budgets; a 2026 slowdown stalls renewals.

What makes Momos unique

  • Momos unifies reviews, inbox, customer data, and marketing for multi-location brands.
  • Its 2026 Copilot suite, Alfie, Rockie, and Donnie, automates guest recovery workflows.
  • Named customers like Shake Shack, Pepper Lunch, and Cravia validate enterprise restaurant adoption.

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Funding

Total Funding

$16.5M

Meets

Industry Average

Funded Over

2 Rounds

Series A funding typically happens when a startup has a product and some customers, and now needs funding to scale. This money is usually used to grow the team, expand marketing, and improve the product. Venture capital firms are frequently the main investors here.
Series A Funding Comparison
Below Average

Industry standards

$15M
$8.2M
Discord
$10M
Momos
$15M
Canva
$30M
Kalshi

Benefits

Health Insurance

Growth & Insights and Company News

Headcount

6 month growth

1%

1 year growth

1%

2 year growth

3%
Startup Rise Asia
Aug 13th, 2026
Singapore's Momos raises $10M Series A to automate customer lifecycle for multi-location brands

Singapore and US-based Momos has raised $10 million in Series A funding led by 645 Ventures. Soma Capital, FJ Labs, Taurus Ventures, Correlation Ventures, and existing investors Alpha Wave Global and Peak XV also participated. The company has now raised $17 million in total. Founded in 2021, Momos provides an AI-powered customer experience management platform for multi-location businesses in food and beverage and retail sectors. The platform automates customer lifecycle management across multiple locations, offering marketing, customer experience, and support solutions. Momos operates in 10 countries across North America, Asia Pacific, and the Middle East, working with brands including Shake Shack, Baskin Robbins, and Guzman y Gomez. Managing partner Nnamdi Okike from 645 Ventures is joining the board.

Tech in Asia
Sep 20th, 2024
Momos secures $10m series A, teams with OpenAI

Momos, a restaurant customer engagement platform headquartered in Singapore and San Diego, has raised $10 million in a Series A funding round led by 645 Ventures.

ThePrint
Jan 31st, 2024
'Momo never stopped evolving'-new cookbook traces dish's origin from China, Tibet to Nepal

Momos dominated the launch of Rohini Rana's new collection of recipes, The Nepal Cookbook, on the grounds of the Embassy of Nepal.

MarTech Series
Jan 23rd, 2024
Momos Reimagines Customer Engagement With Ai-Enhanced Momos 2.0 Platform

Momos 2.0 equips multi-location brands with the tools they need to deepen customer relationships and make data-driven decisions across their entire network – all in one platform.Momos, the global customer engagement platform for multi-location brands and restaurants, is proud to announce the release of Momos 2.0. Building upon Momos’ flagship product, Momos 2.0 features AI-powered insights, a powerful customer database platform, and seamless integrations with industry-leading partners.“We’re really excited to see how our new features in Momos 2.0 help our customers build better relationships with their customers, personalize their experiences, and ultimately bring customers back across all of their locations.”“In 2023, our customers asked us to build a single platform to house all of their customer feedback, interactions, and customer data in one place, with the ability to directly engage them, and we listened,” says Sai Alluri, Co-Founder and CEO of Momos. “I’m not going to lie – it was an already ambitious goal that we kept adding onto once we started building.”Marketing Technology News: Microsoft Unveils New Generative AI and Data Solutions Across the Shopper Journey, Offering Copilot Experiences Through Microsoft Cloud for RetailSome of the key features of Momos 2.0 include:Marketing Automation and CDP: Momos now powers outbound marketing campaigns with all of your existing customer data. Our centralized customer database that allows brands to store all of their customer data in one location and leverage it for automated outbound campaigns using personalized emails and SMSes.AI-powered Customer Insights: Clearer insights to better understand your customers at every location. Our AI-enhanced analytics engine automatically processes and sorts customer feedback into multi-level categories, highlighting critical issues, key themes, and sentiment for every location.New Integrations: We’ve partnered with market leaders across the board to provide better access and easier workflows. Seamless integration with Olo, Paytronix, and Revel so important customer data can now be accessed directly within Momos without having to switch between platforms.“We’re really excited to see how our new features in Momos 2.0 help our customers build better relationships with their customers, personalize their experiences, and ultimately bring customers back across all of their locations,” says Alluri.Marketing Technology News: MarTech Interview with Karen Ng, SVP of Product and Partnerships at HubSpot

DealStreetAsia
Aug 26th, 2021
Sequoia Capital invests into Momos in $6.5M

Momos, a Singapore-based SaaS platform for the F&B industry, has raised $6.5 million in a seed funding round co-led by Sequoia Capital India and Alpha Wave Incubation (AWI), according to an announcement.

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