Capita expands AI training programme with multiverse partnership. Capita is expanding its partnership with Multiverse to train 250 additional employees in AI skills, following an initial programme for over 500 staff. * Tuesday, 17th March 2026 Posted 1 hour ago in AI Cloud + MS Data Analytics Digital Business IT Management + Service by Sophie Milburn Business process outsourcer Capita is expanding its collaboration with Multiverse, a platform focused on upskilling in AI and technology. Building on the initial programme that trained over 500 employees in advanced AI skills, Capita plans to enrol an additional 250 staff into Multiverse programmes. The first cohort reported an average time saving of 10 hours per week per person. Participants delivered over 400 AI-related projects and identified 40 AI use cases, reflecting a shift toward a data-informed workforce. These skills helped reduce manual administrative tasks and support decision-making processes. Capita's approach focuses on developing practical AI skills that improve service delivery and reduce operational costs. By extending AI capabilities across its departments, the organisation seeks to enable employees to focus on higher-value, strategic work. One example is Dave Collingwood, who addressed inefficiencies in his department's booking process. His solution cut the time required for a single booking from eight minutes to 30 seconds, saving approximately 30 business days per year. He is now applying these skills at Capita Fire and Rescue, developing an AI solution aimed at ensuring consistent fire risk assessments. Participants in the AI for Business Value programme learned to identify and implement AI solutions for business problems. The next cohort will join the AI-Powered Productivity programme, which focuses on applying Generative AI tools, including Microsoft Copilot, to everyday workflows. Through this expanded partnership, Capita aims to strengthen operational efficiency and translate employee skills into measurable business outcomes, supporting ongoing development and innovation across the organisation.

Multiverse appoints chief product officer. London-based upskilling platform Multiverse has appointed Jay Richman as chief product officer as it continues international growth. Jay relocates from New York to take up the role, joining from Amazon where he led development of agentic AI systems. He previously spent a decade at Spotify scaling its advertising, subscription and podcasting businesses, following earlier work on the launch of Hulu. In his new position, Jay will oversee the growth of Multiverse's technology platform, which supports more than 30,000 learners across 1500 customers in AI, data and digital skills. Jay said: "Multiverse feels like the right company, in the right place, at the right time. "While much of the tech industry is focused on humans making machines smarter, Multiverse is taking a different bet: building machines that make humans smarter. "Central to this is building a great product experience that customers want to keep coming back to, which will help us to scale this mission globally." Jay added: "As a native New Yorker, I don't say this lightly, but London genuinely feels like a city on the upswing. "The talent density is remarkable and it has become a place where people from all over the world come not just to work, but to build." Jay's appointment follows a year in which Multiverse surpassed $100 million in revenue and achieved net revenue retention above 120 per cent, alongside expansion into Germany. Euan Blair, chief executive and founder of Multiverse, added: "Jay has built technology platforms that reshape how people interact with media, commerce, and content, driving meaningful shifts in behaviour at scale. "As we expand our efforts to equip as many people as possible with the skills to seize the opportunities of technology, Jay's experience building enterprise-grade AI systems deployed globally will be vital. "He shares our conviction that AI's greatest value lies in expanding human capability and judgment, rather than just driving short-term efficiency." Looking to promote your product/service to SME businesses in your region? Find out how Bdaily can help Explore these topics. Enjoy the read? Get Bdaily delivered. * Occasional offers & updates from selected Bdaily partners

Multiverse has appointed Jay Richman, Amazon's VP for product and technology, as its new chief product officer. Richman will relocate from New York to London to oversee development of the edtech unicorn's platform, which combines human teachers with an AI coach called Atlas. Richman spent three years at Amazon developing agentic AI systems and nearly a decade at Spotify in various roles, most recently as VP of monetisation. He previously worked on launching the Hulu streaming platform and Spotify's advertising, subscription and podcast businesses. Multiverse chief executive Euan Blair said Richman's experience building enterprise-grade AI systems would be vital as the company expands its upskilling efforts. The startup focuses on using AI to enhance human capability rather than solely driving efficiency.