myKaarma has launched AI Lead Management solutions for Ford and Lincoln dealerships, expanding its service operations role with both brands. The technology connects four workflow stages: answering calls, diagnosing issues, scheduling appointments, and following up with customers. The system's ServiceConcierge AI assistant handles calls and scheduling 24/7, booking over 20% of monthly appointments and saving dealerships more than 25 hours monthly. Service Pre-Diag interviews customers about vehicle concerns before arrival, whilst ServiceConnect automates follow-up communications. The platform reduces booking time by nearly 50%, with average appointments scheduled in under 90 seconds. myKaarma is already an approved technology provider for Ford and Lincoln dealerships and recently became a Service Lane Technology partner for Stellantis' Mopar Service Gateway.

MyKaarma AI tool targets diagnostic delays. MyKaarma has introduced an AI-powered Service Pre-Diag tool that asks customers up to 25 questions by text before a vehicle reaches the shop, Automotive News reported. The company says the tool can reduce diagnostic time by about 40 minutes per repair order, giving technicians more information before they begin work. The product is aimed at one of fixed operations' most persistent bottlenecks: unclear customer complaints. When service advisors capture vague descriptions such as a noise, warning light or intermittent drivability issue, technicians often spend time recreating the concern before diagnosis can begin. A structured pre-diagnostic intake can help advisors collect symptoms, timing, photos or videos in advance, then route the repair order with more complete notes. For dealership operators, the potential impact is tied to throughput and customer satisfaction. Saving diagnostic time can increase effective shop capacity without adding technicians, while more accurate upfront information may reduce miscommunication between customers, advisors and the shop. Automotive News reported that early adopters have seen fewer comebacks and higher satisfaction, though it did not cite a broad industry benchmark. Dealers should watch whether AI-assisted intake tools become integrated more deeply with DMS, scheduling and multipoint inspection systems, and whether measurable gains hold up across high-volume service departments. Ready to acquire more vehicles for less? Free for 30 days. No credit card. No contracts. Live in 10 minutes.

Spiffy welcomes Stephen Jackson as Vice President of OEM Partnerships. Spiffy is excited to welcome Stephen Jackson as Vice President of OEM Partnerships, a strategic addition that reinforces the company's commitment to expanding relationships with automotive manufacturers, dealer groups, and enterprise partners. Stephen joins Spiffy with more than a decade of experience spanning automotive technology, OEM engagement, enterprise sales, operations, and strategic partnerships. Throughout his career, he has built a reputation for helping automotive organizations identify opportunities for growth while creating solutions that improve customer experience, operational efficiency, and long-term business performance. Most recently, Stephen served as Vice President of Partnerships at UVeye, where he led strategic partnership and marketing initiatives focused on expanding adoption of AI-powered vehicle inspection technology. His work centered on OEM collaborations, dealer network engagement, and industry partnerships designed to help automotive organizations modernize their operations and enhance the customer experience. Prior to UVeye, Stephen spent nearly four years at myKaarma, where he served as Director of OEM Engagement and Director of Enterprise Sales. In those roles, he worked directly with automotive manufacturers and some of the largest dealer groups in the United States, helping align technology solutions with aftersales operations, customer retention strategies, and long-term business objectives. His automotive technology experience runs even deeper. Stephen was the co-founder of PocketExpert, a platform that established strategic partnerships with major OEMs including Audi of America, Volkswagen of America, and American Honda before being acquired by myKaarma. He also served as President of SMI Safety Maintenance Inspection, helping guide the organization through years of growth and ultimately contributing to its successful acquisition. This combination of entrepreneurial leadership, OEM relationships, enterprise sales expertise, and operational experience makes Stephen uniquely positioned to help accelerate Spiffy's next phase of growth. As Vice President of OEM Partnerships, Stephen's focus will be on expanding relationships with automotive manufacturers and large dealer groups that view mobile service, connected software, and customer convenience as critical components of the future automotive retail experience. Over the past several years, Spiffy has built a unique position within the industry by combining mobile service operations, purpose-built software, and nationwide execution. The company has helped dealerships, fleets, and enterprise customers launch and scale mobile service programs while creating measurable improvements in efficiency, customer retention, and service accessibility. As manufacturers continue looking for ways to extend their brands beyond the traditional dealership footprint, opportunities are emerging for partners capable of delivering both technology and operational expertise at scale. Stephen will work closely with teams across sales, product, strategy, operations, and marketing to identify and develop partnerships that support those objectives. His experience navigating complex OEM relationships and enterprise opportunities will help further position Spiffy as a trusted partner for organizations looking to modernize service operations and create more convenient ownership experiences for customers. His addition reflects more than a new hire. It represents Spiffy's continued investment in growth and its belief that OEM partnerships can play a significant role in accelerating software adoption, dealer engagement, mobile service expansion, and recurring revenue opportunities across the automotive industry. Please join Spiffy in welcoming Stephen Jackson to the Spiffy team. Spiffy is excited about the experience, perspective, and relationships he brings to the organization, and even more excited about what Spiffy'll build together. Posted in News Brenleigh is Spiffy's Partner Success Manager. Outside of work, she enjoys overly ambitious home and garden projects that would concern a licensed professional and assuming her golden retriever Gatsby is equally committed to the vision despite clear evidence otherwise. Find me on: