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myKaarma provides a suite of B2B digital tools for automotive dealerships to improve the service experience. It uses HD video and photo capture in service lanes and bays, a mobile-first platform for iOS and Android, and a payment system plus scheduling and loaner/valet services to streamline workflows. The tools work together in a single integrated system to document vehicle conditions, accept service recommendations online, and speed up checkout. The goal is to raise customer satisfaction and loyalty while helping dealerships run more efficiently and increase revenue.
Industries
Automotive & Transportation
Enterprise Software
Fintech
Company Size
201-500
Company Stage
Series A
Total Funding
$15M
Headquarters
Long Beach, California
Founded
2012
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Total Funding
$15M
Meets
Industry Average
Funded Over
1 Rounds
Industry standards
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Wellness Program
Paid Vacation
Flexible Work Hours
Hybrid Work Options
MyKaarma AI tool targets diagnostic delays. MyKaarma has introduced an AI-powered Service Pre-Diag tool that asks customers up to 25 questions by text before a vehicle reaches the shop, Automotive News reported. The company says the tool can reduce diagnostic time by about 40 minutes per repair order, giving technicians more information before they begin work. The product is aimed at one of fixed operations' most persistent bottlenecks: unclear customer complaints. When service advisors capture vague descriptions such as a noise, warning light or intermittent drivability issue, technicians often spend time recreating the concern before diagnosis can begin. A structured pre-diagnostic intake can help advisors collect symptoms, timing, photos or videos in advance, then route the repair order with more complete notes. For dealership operators, the potential impact is tied to throughput and customer satisfaction. Saving diagnostic time can increase effective shop capacity without adding technicians, while more accurate upfront information may reduce miscommunication between customers, advisors and the shop. Automotive News reported that early adopters have seen fewer comebacks and higher satisfaction, though it did not cite a broad industry benchmark. Dealers should watch whether AI-assisted intake tools become integrated more deeply with DMS, scheduling and multipoint inspection systems, and whether measurable gains hold up across high-volume service departments. Ready to acquire more vehicles for less? Free for 30 days. No credit card. No contracts. Live in 10 minutes.
Spiffy welcomes Stephen Jackson as Vice President of OEM Partnerships. Spiffy is excited to welcome Stephen Jackson as Vice President of OEM Partnerships, a strategic addition that reinforces the company's commitment to expanding relationships with automotive manufacturers, dealer groups, and enterprise partners. Stephen joins Spiffy with more than a decade of experience spanning automotive technology, OEM engagement, enterprise sales, operations, and strategic partnerships. Throughout his career, he has built a reputation for helping automotive organizations identify opportunities for growth while creating solutions that improve customer experience, operational efficiency, and long-term business performance. Most recently, Stephen served as Vice President of Partnerships at UVeye, where he led strategic partnership and marketing initiatives focused on expanding adoption of AI-powered vehicle inspection technology. His work centered on OEM collaborations, dealer network engagement, and industry partnerships designed to help automotive organizations modernize their operations and enhance the customer experience. Prior to UVeye, Stephen spent nearly four years at myKaarma, where he served as Director of OEM Engagement and Director of Enterprise Sales. In those roles, he worked directly with automotive manufacturers and some of the largest dealer groups in the United States, helping align technology solutions with aftersales operations, customer retention strategies, and long-term business objectives. His automotive technology experience runs even deeper. Stephen was the co-founder of PocketExpert, a platform that established strategic partnerships with major OEMs including Audi of America, Volkswagen of America, and American Honda before being acquired by myKaarma. He also served as President of SMI Safety Maintenance Inspection, helping guide the organization through years of growth and ultimately contributing to its successful acquisition. This combination of entrepreneurial leadership, OEM relationships, enterprise sales expertise, and operational experience makes Stephen uniquely positioned to help accelerate Spiffy's next phase of growth. As Vice President of OEM Partnerships, Stephen's focus will be on expanding relationships with automotive manufacturers and large dealer groups that view mobile service, connected software, and customer convenience as critical components of the future automotive retail experience. Over the past several years, Spiffy has built a unique position within the industry by combining mobile service operations, purpose-built software, and nationwide execution. The company has helped dealerships, fleets, and enterprise customers launch and scale mobile service programs while creating measurable improvements in efficiency, customer retention, and service accessibility. As manufacturers continue looking for ways to extend their brands beyond the traditional dealership footprint, opportunities are emerging for partners capable of delivering both technology and operational expertise at scale. Stephen will work closely with teams across sales, product, strategy, operations, and marketing to identify and develop partnerships that support those objectives. His experience navigating complex OEM relationships and enterprise opportunities will help further position Spiffy as a trusted partner for organizations looking to modernize service operations and create more convenient ownership experiences for customers. His addition reflects more than a new hire. It represents Spiffy's continued investment in growth and its belief that OEM partnerships can play a significant role in accelerating software adoption, dealer engagement, mobile service expansion, and recurring revenue opportunities across the automotive industry. Please join Spiffy in welcoming Stephen Jackson to the Spiffy team. Spiffy is excited about the experience, perspective, and relationships he brings to the organization, and even more excited about what Spiffy'll build together. Posted in News Brenleigh is Spiffy's Partner Success Manager. Outside of work, she enjoys overly ambitious home and garden projects that would concern a licensed professional and assuming her golden retriever Gatsby is equally committed to the vision despite clear evidence otherwise. Find me on:
myKaarma, a customer interaction and payments platform for automotive dealerships, has launched its Partner Portal to streamline integration for dealers, OEMs and technology partners. The platform provides developers with secure sandbox environments, self-service API controls, transparent billing and support tools. The portal enables approved partners to accelerate development whilst maintaining quality and security standards. Partners can discover APIs, test integrations in dedicated environments and manage relationships through a centralised interface. Later this year, myKaarma plans to expand the portal to allow dealers to submit and deploy internally developed solutions across their organisations. Chris Hoke, CEO of VINCUE, said the portal has accelerated development capabilities, enabling faster delivery of integrated solutions to customers. The Partner Portal is now available to approved partners.
myKaarma launches Partner Portal to power open integration ecosystem for dealers and OEMs. PR Newswire Today at 5:18am PDT This new platform eliminates integration barriers, giving developers and partners the power to instantly deploy next-generation tools that redefine speed, reliability, and the entire fixed ops experience. LONG BEACH, Calif., May 14, 2026 /PRNewswire/ - myKaarma, the leading customer interaction and payments platform for automotive dealerships, today shattered the status quo of integration complexity with the launch of its new Partner Portal, an absolute necessity for forging a truly open, flexible, and developer-centric ecosystem for dealers, OEMs, and technology partners. As software innovation reaches breakneck speeds, the market demands a platform that not only enables unprecedented speed to market but also guarantees reliability and quality. The myKaarma Partner Portal is built for this new era, giving partners the power to innovate faster than ever while setting new, non-negotiable standards for dealer trust and performance. The portal doesn't just simplify; it transforms how partners build, integrate, and scale. Providing instant access to a secure development sandbox, self-service API controls, transparent billing, and essential support, approved partners can accelerate development, guaranteeing superior performance, iron-clad security, and total consistency. "Dealers today expect their technology partners to work together seamlessly," said Ujj Nath, CEO of myKaarma. "At the same time, innovation is happening faster than ever. With the launch of our Partner Portal, we're enabling partners to move quickly while ensuring everything built on myKaarma meets the level of quality and reliability our customers expect." "The myKaarma Partner Portal has accelerated our ability to quickly ramp up development with myKaarma, consequently, we plan to get our integrated solution to customers faster than before," said Chris Hoke, CEO of VINCUE, a leading inventory management solution. Built with both flexibility and governance in mind, the Partner Portal enables myKaarma to maintain rigorous standards for partner integrations while reducing friction in the development process. Partners can easily discover and activate APIs relevant to their use cases, test integrations in a dedicated sandbox environment, and manage their relationship with myKaarma through a centralized interface. Later this year, myKaarma will expand the Partner Portal to allow dealers to submit and deploy their own internally developed solutions across their organizations - further extending the platform's flexibility and giving dealer groups more control over their technology stack. "Partners don't want gatekeeping - they want clarity, speed, and the ability to build," said Matt Bateman, VP of Partnerships at myKaarma. "We designed the Partner Portal to remove friction from the process while still upholding the standards dealers expect. And as we open the door for dealer-developed solutions, we're taking another step toward a truly collaborative ecosystem." The launch reinforces myKaarma's commitment to being both technology-forward and dealer-friendly - supporting the partners dealers already trust while enabling new innovation across the service lane. The myKaarma Partner Portal is now available to approved partners. For more information or to apply for access, visit https://mykaarma.com/join-its-network/. About myKaarma myKaarma is a leading provider of cloud-based software solutions that transform the after-sales service experience at automotive dealerships. Its integrated platform includes communications, appointment scheduling, payments, video inspections, and analytics tools used by thousands of dealers to increase efficiency, customer satisfaction, and profitability. For more information, visit mykaarma.com. Media Contact: Laurie Halter Charisma! Communications 503-816-2474 [email protected] SOURCE myKaarma This is a paid placement. For further inquiries, please contact PR Newswire directly.
myKaarma announces winners of the 2026 Tech Video Grand Prix. PR Newswire Today at 5:22am PDT Contest recognizes technicians for high-quality inspection videos that drive repair approvals and customer confidence LONG BEACH, Calif., April 22, 2026 /PRNewswire/ - myKaarma, a leading provider of end-to-end service lane technology solutions built to help franchise auto dealerships streamline service leads, operations and payments, enhance customer experience, and improve service efficiency, today announced the winners of its 2026 Tech Video Grand Prix. The contest celebrates technicians who demonstrate exceptional skill in communicating vehicle repair needs through clear, engaging and professional inspection videos. This year's competition drew submissions from technicians across the U.S., Puerto Rico, and Canada. Technicians were encouraged to submit inspection videos that demonstrate clear communication, and help customers understand and confidently approve recommended repairs. The five winners of the 2026 myKaarma Tech Video Grand Prix are: * Josh Arnold, Austin Subaru * AJ Forster, Suburban Ford Sterling Heights * Alec Martisauski, McGrath Kia of St. Charles * Christophe Secrist, Land Rover Denver * Gatlin Weidler, Mercedes-Benz of Greensboro Elevating Communication in the Service Lane The winning videos stood out for their clarity, consistency, and ability to effectively communicate repair needs to customers. Key characteristics included: * Introducing themselves and maintaining a professional, customer-friendly tone * Clearly showcasing areas of concern using visual inspection techniques * Explaining recommended repairs in a simple, understandable way * Reinforcing customer confidence through transparent, informative communication Advancing Video Quality with AI This year's contest follows myKaarma's launch of Tech Video Grader, a real-time AI solution built on its Collaborative Workflow AI (cwAI) framework. The tool helps standardize technician video quality across service departments, giving dealerships measurable insights into technician performance and communication effectiveness. Celebrating Success Each winner will receive a $500 Amazon gift card and will be featured on the myKaarma blog. These winning videos will also serve as benchmarks for effective technician video communication across dealership service departments. "Our data continues to show a strong connection between high-quality technician videos and increased repair order value," said Ujj Nath, CEO of myKaarma. "When technicians clearly communicate their findings, customers are more comfortable approving the work. These winners set the standard for how video can be used to build trust and drive better service outcomes." Discover the tools that powered these winning entries. Request a demo of myKaarma's Tech Video and ServiceCart(TM) Premium Video MPI solutions. About myKaarma myKaarma is a leading provider of cloud-based software solutions that transform the after-sales service experience at automotive dealerships. Its integrated platform includes communications, appointment scheduling, payments, video inspections, and analytics tools used by thousands of dealers to increase efficiency, customer satisfaction, and profitability. For more information, visit mykaarma.com. Media Contact: Laurie Halter Charisma! Communications 503-816-2474 [email protected] SOURCE myKaarma This is a paid placement. For further inquiries, please contact PR Newswire directly.
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Industries
Automotive & Transportation
Enterprise Software
Fintech
Company Size
201-500
Company Stage
Series A
Total Funding
$15M
Headquarters
Long Beach, California
Founded
2012
Find jobs on Simplify and start your career today