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Overview
NPS Prism is a subscription-based SaaS platform built by Bain & Company to provide external customer experience benchmarks. It gathers Net Promoter Score (NPS) data from more than 500 companies across 30+ countries and 10 industries, refreshing the data quarterly, and offers an analytics dashboard, historical data, and quarterly insights to compare a client’s NPS across journeys, products, and channels. It differentiates itself by applying Bain’s NPS methodology and delivering industry- and journey-level benchmarks alongside strategic insights that help interpret scores and guide actions. Its goal is to help companies validate internal data, identify improvement opportunities, and prioritize investments to enhance loyalty and drive growth.
About NPS Prism
Industries
Data & Analytics
Consulting
Enterprise Software
Company Size
11-50
Company Stage
N/A
Total Funding
N/A
Headquarters
Boston, Massachusetts
Founded
2019
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Simplify's Take
What believers are saying
- The July 2026 benchmarks report adds AI-in-CX analysis, aligning with buyer priorities.
- NPS Prism Asia Private Limited, incorporated January 22, 2024, signals continued international expansion.
- Over 20,000 customers and 1,000 companies in 2026 create stronger network effects for subscriptions.
What critics are saying
- Qualtrics, Medallia, and InMoment keep commoditizing NPS benchmarking with broader AI VoC suites.
- NPS Prism still depends on Bain's brand; any Bain consulting slowdown hits distribution.
- If enterprises shift budget to AI-native CX copilots by 2027, Prism's dashboard becomes a feature, not a product.
What makes NPS Prism unique
- Bain backs NPS Prism with quarterly benchmarks across 1,000 companies and 15 industries.
- Its 2026 report spans 800,000 customers, giving unusually deep cross-industry loyalty comparisons.
- Fresh data every 90 days and journey-level analysis separate Prism from static survey tools.
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Benefits
Hybrid Work Options
Remote Work Options
NPS Prism is Hiring for 11 Jobs on Simplify!
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About NPS Prism
Industries
Data & Analytics
Consulting
Enterprise Software
Company Size
11-50
Company Stage
N/A
Total Funding
N/A
Headquarters
Boston, Massachusetts
Founded
2019
NPS Prism is Hiring for 11 Jobs on Simplify!
Find jobs on Simplify and start your career today