Neighborly

Neighborly

Franchise-based home services provider

Overview

Neighborly is a global home services network that uses a franchising model to connect customers with licensed local service teams for plumbing, electrical, HVAC, and other home needs. Franchised partners operate under Neighborly’s brand and business system, earning revenue from franchise fees, service charges, and product sales. The core promise is “Neighborly Done Right”: if a job isn’t completed correctly, Neighborly will fix it, emphasizing consistent quality and customer satisfaction through standardized operations and training. The company aims to grow its global reach while maintaining high service standards, supported by technology-enabled services and industry associations.

About Neighborly

Simplify's Rating
Why Neighborly is rated
B-
Rated B on Competitive Edge
Rated B on Growth Potential
Rated C on Differentiation

Industries

Consumer Software

Enterprise Software

Company Size

201-500

Company Stage

N/A

Total Funding

N/A

Headquarters

Waco, Texas

Founded

1981

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Simplify's Take

What believers are saying

  • KKR backed Neighborly after its 2025 acquisition, adding capital for expansion.
  • June 2026 AI app deepens customer retention and cross-sell across brands.
  • September 2026 CFO Brent Korb and 2026 Franchise 500 placements strengthen execution credibility.

What critics are saying

  • BBB complaints in 2026 accuse Neighborly franchisees of scams and poor service.
  • Cook County lawsuit against Dwyer Franchising LLC d/b/a Neighborly began July 24, 2025.
  • Authority Brands and Wrench Group pressure Neighborly’s franchise recruitment and local-market pricing.

What makes Neighborly unique

  • Neighborly runs 28-plus brands across 5,500 franchise locations in 2026.
  • Cross-brand referrals connect plumbing, HVAC, restoration, and electrical within one system.
  • The Neighborly app centralizes records and maintenance across 19 U.S. brands.

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Benefits

Hybrid Work Options

Phone/Internet Stipend

Wellness Program

Stock Options

401(k) Retirement Plan

401(k) Company Match

Professional Development Budget

Conference Attendance Budget

Family Planning Benefits

Fertility Treatment Support

Remote Work Options

Paid Vacation

Paid Holidays

Paid Sick Leave

Unlimited Paid Time Off

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Healthy Wellness

Mental Health Support

Employee Discounts

Relocation Assistance

Sabbatical Leave

Company News

PR Newswire
Sep 9th, 2026
Neighborly appoints Brent Korb as CFO to drive franchise growth and multi-brand strategy

Neighborly has appointed Brent Korb as chief financial officer, effective 8 September. Korb brings over 25 years of executive financial leadership experience across private equity-backed and publicly traded companies. Most recently, he served as executive vice president and CFO of American Bath Group. Previously, he spent 16 years at Quanex Building Products, including 11 years as CFO of the NYSE-listed company. Korb will report to chief executive officer Mike Davis and will be based at the company's Irving, Texas headquarters. He will oversee Finance, Accounting, and ProTradeNet. Neighborly operates 28 global brands with more than 5,500 franchise locations across North America and Europe. The company is expanding its use of marketing automation to connect homeowners across its 26 million household customer database with additional services.

PR Newswire
Aug 12th, 2026
Koala Insulation names Joel Worthington Brand President.

Koala Insulation names Joel Worthington Brand President. Aug 12, 2026, 09:03 ET Veteran franchise executive brings more than two decades of leadership experience to accelerate growth, strengthen franchisee success and guide the brand's next chapter RICHMOND, Va., Aug. 12, 2026 /PRNewswire/ - Koala Insulation, one of the nation's fastest-growing insulation franchise brands and part of the Empower Brands family, today announced the appointment of Joel Worthington as Brand President. Worthington brings more than 20 years of franchise leadership experience and a proven history of helping franchise systems, business owners and leadership teams achieve sustainable growth. In his new role, Worthington will oversee the strategic direction of Koala Insulation, focusing on franchise development, franchisee support and continued brand expansion as demand for home improvement solutions continues to rise. "Joel is an accomplished franchise leader who understands what it takes to build high-performing teams and successful franchise systems," said Scott Zide, CEO of Empower Brands. "His experience growing nationally recognized brands, combined with his passion for developing people and creating strong organizational cultures, makes him the ideal leader to guide Koala Insulation into its next phase of growth." Prior to joining Koala Insulation, Worthington spent nearly two decades with Neighborly, most recently serving as President of Mr. Electric. During his tenure, he helped lead the brand through significant expansion by increasing systemwide revenue, strengthening franchisee performance and implementing initiatives that enhanced leadership development, operations, training and customer service. Before entering franchising, Worthington served as a senior pastor for 13 years, an experience that shaped his people-first leadership philosophy and passion for helping individuals and organizations reach their full potential. "Koala Insulation has built an exceptional reputation by delivering value to homeowners while creating meaningful business opportunities for franchise owners," said Worthington. "I'm excited to join the Empower Brands family and work alongside our franchisees, support teams and leadership to continue building a culture centered on service and long-term success. Together, we'll continue investing in the people and systems that help franchise owners thrive while meeting the growing demand for energy-efficient insulation solutions." Koala Insulation continues to expand its footprint across North America, providing residential and commercial insulation services through a mobile, low-overhead franchise model. Franchise owners receive comprehensive training, operational support, marketing resources and technology designed to help them build scalable businesses while helping customers improve energy efficiency and comfort. To learn more about home service franchise opportunities with Koala Insulation, visit https://koalainsulationfranchise.com/. About Koala Insulation Koala Insulation is an emerging franchise brand in the $52-billion insulation industry, providing insulation installation to residential and commercial properties. Koala Insulation, which specializes in the full-range of insulation options including spray foam, blown-in and blanket (batt) insulation, has differentiated its business model with a system that delivers efficiency and comfort to its clients. Koala Insulation provides franchisees with best-in-class training at its state-of-the-art headquarters and segment-leading technology systems. Franchisees enjoy the benefits of a mobile concept in a fast-growing, recession-resistant industry. Now franchising, Koala Insulation is seeking qualified franchise candidates across the United States. For more information on the Koala Insulation franchise opportunity, visit https://koalainsulationfranchise.com/. SOURCE Koala Insulation

PR Newswire
Jun 15th, 2026
Neighborly launches AI-powered app to simplify home service management in the US

Neighborly has launched a redesigned AI-powered app to help US homeowners and renters manage home maintenance, repairs and improvement projects from a single platform. The app allows users to book local professionals across Neighborly's 19 US service brands, store service records and documents, and receive personalised maintenance reminders and seasonal checklists. The platform, powered by Neighborly AI, learns each home's unique needs over time to help customers anticipate maintenance requirements. Users can create a free account in under two minutes and access the app through Apple's App Store or Google Play Store. Neighborly operates over 28 global brands with 5,500 franchise locations across North America and Europe, serving millions of customers since its founding in Waco, Texas, in 1981.

Neighborly Brands
Jun 12th, 2026
Neighborly launches redesigned ai-powered app to simplify home service management.

Neighborly launches redesigned ai-powered app to simplify home service management. Last Published On: 06/12/2026 New digital experience gives homeowners one convenient place to schedule trusted local professionals, manage service details, stay ahead with reminders, and keep important home records organized Waco, Texas (June 15, 2026) - Neighborly(R), a family of global brands dedicated to delivering remarkable experiences for both consumers and franchise owners, today announced the launch of its redesigned Neighborly app, giving homeowners and renters in the U.S. a streamlined way to manage home maintenance, repairs, and improvement projects in one place. Designed to make home maintenance, repairs, and enhancements easier to navigate, the app helps customers book trusted local professionals, keep service details and documents in one place, and stay on top of everything with personalized reminders and seasonal checklists. The redesigned app, powered by Neighborly AI, reflects a continued focus on creating a simpler, more connected customer experience. From repairs to renovations and everything in between, the app is designed to bring convenience and peace of mind to homeowners, while making it easier to organize home records and manage projects from a single trusted destination. Customers can create a free account in under two minutes and start using the app to keep all their important home service information in one place. "With our redesigned app, we're building something bigger than a single interaction. The opportunity here is to connect customers to the full network of our home service brands," said Mike Davis, chief executive officer of Neighborly. When someone has a great experience with one of its brands, the Neighborly app helps them discover and engage with the other 18 of its brands across the U.S. It creates a simpler path for customers and a stronger growth engine for its franchise owners - more visibility, more connections, and more ways to win." The app is now built to support customers throughout the homeownership journey by putting essential service information at their fingertips. In addition to helping homeowners connect with trusted local professionals, it offers a single place to track service history, access important documents, and stay organized through proactive reminders tailored to the needs of the home. "Technology should remove friction from homeownership, not add to it," said Gagan Sinha, chief information officer of Neighborly. "Now the Neighborly app brings home maintenance, repairs, and improvement projects into one simple, connected experience. As customers build their home's digital profile, Neighborly AI gets smarter - learning the unique needs of each home and making it easier to stay ahead of what's next. This is about more than organization. It's about helping customers anticipate needs, connect with trusted professionals across our brands, and manage everything through a single, intelligent platform." The company is prioritizing investments into digital tools that strengthen the customer experience and make trusted home services simpler than ever. Customers can create an account in minutes and begin organizing service records, scheduling appointments, and receiving personalized home maintenance reminders. The app supports all 19 Neighborly home service brands in the U.S. and will be available in Canada soon. About Neighborly(R) Neighborly(R) is a family of global brands focused on being remarkable with consumers and franchise owners. What began as one brand in Waco, Texas, in 1981 has grown to more than 30 brands and 5,500 franchise locations across North America and Europe serving millions of customers. Neighborly offers a proven path to business ownership accompanied by established systems, award-winning brands, training, and continued support throughout the franchising journey. * To learn about franchising opportunities, visit franchise.neighborly.com * To bring your passion to Neighborly, visit neighborlybrands.com/careers * To find trusted service professionals for any project, visit neighborly.com

PR Newswire
Feb 12th, 2026
Neighborly's 4,000+ franchises across 19 brands to use TradeEngage's AI platform for cross-brand referrals

TradeEngage, an AI-powered referral platform for trades, has partnered with Neighborly to enable cross-brand referrals across more than 4,000 franchise locations and 19 brands in the US. The platform allows franchise owners to refer jobs to complementary services, reducing customer acquisition costs whilst increasing earnings for service professionals. The system enables instant referrals between Neighborly brands—such as Mr. Rooter Plumbing referring water damage work to Rainbow Restoration—with automated routing and instant payments. Service professionals can earn up to 15% more in compensation by identifying cross-sell opportunities. TradeEngage also facilitates national partnerships with complementary services including real estate, foundation repair and home security providers. The platform aims to generate 60% more revenue for home service companies migrating referral partnerships to its system.

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