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Neighborly

Franchise-based home services provider

Overview

Neighborly is a global home services network built on franchising that connects customers with services like plumbing, electrical, and HVAC through local franchise teams. It licenses its brand and operating system to franchisees, earning revenue from franchise fees, service charges, and product sales. Its core promise, Neighborly Done Right, guarantees to fix any job that isn’t completed correctly, supporting trust with technology-enabled operations and franchise training. The company differentiates itself through a strong focus on customer satisfaction, scalable franchising, and industry recognition such as the 2024 CIO 100 Award, with a goal of expanding globally while maintaining high standards and partnering with franchise associations.

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About Neighborly

Simplify's Rating
Why Neighborly is rated
B-
Rated B on Competitive Edge
Rated B on Growth Potential
Rated C on Differentiation

Industries

ConsultingConsumer SoftwareEnterprise Software

Company Size

201-500

Company Stage

Debt Financing

Total Funding

$275M

Headquarters

Waco, TX

Founded

1981

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Simplify's take

What believers are saying

  • All 19 North American brands again ranked on Entrepreneur’s 2026 Franchise 500 in March.
  • Neighborly named Brent Korb CFO on September 8, 2026, strengthening capital-market execution.
  • TradeEngage enables instant cross-brand referrals, aiming to lift earnings and reduce acquisition costs.

What critics are saying

  • BBB logged seven complaints in twelve months, including unanswered August 2026 escalation requests.
  • PissedConsumer and BBB reviews describe billing disputes, missed callbacks, and closed franchises in 2026.
  • If franchisee economics deteriorate, royalty securitizations and brand trust break simultaneously.

What makes Neighborly unique

  • Neighborly spans 28 brands and 5,500 franchise locations across North America and Europe.
  • Its June 2026 AI app connects 19 U.S. brands through one customer profile.
  • The November 2026 $275 million ABS monetizes royalties from 19 contributing brands.

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Funding

Total Funding

$275M

Above

Industry Average

Funded Over

1 Rounds

Debt funding comparison data is currently unavailable. We're working to provide this information soon!
Debt Funding Comparison Coming Soon

Benefits

  • Hybrid Work Options
  • Phone/Internet Stipend
  • Wellness Program
  • Stock Options
  • 401(k) Retirement Plan
  • 401(k) Company Match
  • Professional Development Budget
  • Conference Attendance Budget
  • Family Planning Benefits
  • Fertility Treatment Support
  • Remote Work Options
  • Paid Vacation

Company News

American Banker
Nov 5th, 2026
Neighborly's home maintenance franchise business raises $275 million.

Neighborly's home maintenance franchise business raises $275 million. Published November 04, 2026, 7:08 p.m. EST Neighborly Company, a franchisor of repair and maintenance service providers throughout the country, is raising $275 million in asset-backed securities (ABS) in a whole business securitization. The transaction, the Neighborly Issuer, series 2026-1, will issue just one tranche of notes, which has an anticipated repayment date of January 2032, and a legal final maturity date of January 2057, according to Kroll Bond Rating Agency. International and U.S. franchise royalties account for a majority of the Neighborly's collections. Neighborly oversees a portfolio of 27 brands, 19 of which are contributing to the deal, which provide home repair and maintenance services. Donna M. Mitchell is a financial journalist based in the New York metro area with expertise covering structured finance, commercial real estate, and... Read full bio

Franchise Herald
Nov 3rd, 2026
BrightStar Care taps former Neighborly CTO Amer Waheed to lead technology across its home health franchise network.

BrightStar Care taps former Neighborly CTO Amer Waheed to lead technology across its home health franchise network. The nurse-led home care franchisor elevates technology to a C-suite priority as it crosses 420 locations, with a new executive whose franchise platform credentials run deeper than most in the senior care space. Published: Nov 03 2026, 11:30 AM EST | By Scott Keys BrightStar Care, the nation's largest nurse-led home care franchise, named Amer Waheed its Chief Technology Officer on October 27 - a hire that explicitly elevates a function that, until now, operated without a C-suite executive chartered to build platform-scale technology across the brand's franchise system. The appointment was announced amid what amounts to a deliberate reconfiguration of BrightStar Care's leadership. Josh Wall, a franchise industry veteran who previously served as chief operating officer at Unleashed Brands, became CEO in July 2026, roughly 16 months after Peak Rock Capital acquired the brand and publicly committed to accelerating investment in technology and marketing. Wall has described proprietary technology and AI-driven initiatives as among the largest investment priorities of his tenure. Waheed now carries the executive mandate to deliver on that commitment. His background connects two worlds that rarely overlap at this seniority level. Most recently, Waheed served as Chief Technology Officer at Fuze Health, a healthcare technology company where he deepened his experience in artificial intelligence and clinical systems - credentials that align closely with BrightStar's nurse-led care model, in which registered nurses oversee every client's care plan from admission onward. Before that, he spent more than six years as CTO at Neighborly, the world's largest home services franchise organization by unit count, where he led one of franchising's most ambitious platform transformations. At Neighborly, Waheed built and modernized scheduling, customer engagement, and field-service platforms, and led the development and launch of a consumer-facing mobile application that gave homeowners a single point of contact for local service professionals - with simplified booking, real-time service status notifications, and personalized offers. Throughout that work, he collaborated directly with franchise owners and their advisory council, translating operator feedback into technology decisions at scale. Earlier in his career, Waheed helped pioneer consumer-facing dynamic pricing and scheduling systems at Sabre, the global travel technology company. BrightStar Care CEO Josh Wall left little ambiguity about why the hire was made. "Amer brings a rare combination of deep franchise technology expertise and a genuine understanding of what it takes to help franchise owners run rewarding businesses," Wall said in the company's announcement. "His experience building and scaling platforms across one of the largest franchise organizations in the country, paired with his background in healthcare and AI, makes him exactly the right leader to guide our technology into the next phase of growth." Waheed framed his own priorities around the people at the ends of the technology chain. "Great technology should do more than work," he said. "It should make a franchise owner's business easier to run, help caregivers and nurses deliver exceptional care, and create a better experience for every client and family. I look forward to partnering with the entire team to build platforms that support growth across the network." That framing carries direct operational weight. Under BrightStar Care's franchise disclosure document, franchisees are required to use the technology services provided by BrightStar Technology Group, the company's affiliated tech entity - meaning every platform decision Waheed and his team make affects how each of the brand's more than 420 franchise owners operates daily. In his new role, he will lead digital transformation across the network, targeting scheduling systems, caregiver and client engagement tools, and field-operations infrastructure. In a sector defined by tight labor markets and persistently high caregiver turnover, those platforms can have measurable consequences for unit economics. Home care networks that reduce scheduling friction, strengthen caregiver-supervisor communication, and streamline clinical documentation tend to see improved retention among hourly care workers - a cost lever that compounds quickly when an agency approaches the revenue volumes that BrightStar Care's top-performing owners reach. Per the brand's 2026 Franchise Disclosure Document, combined average gross revenue for first locations that operated all of 2025 was approximately $2.4 million. BrightStar Care's clinical differentiation is already well-established. The Joint Commission has recognized the brand as an Enterprise Champion for Quality for 14 consecutive years, and the company requires Joint Commission accreditation across its network - a standard that few home care competitors match at this scale. The brand's network of more than 420 locations employs more than 15,000 caregivers and 5,700 registered nurses nationwide, and serves clients ranging from infants to seniors across companion care, personal care, skilled nursing, and healthcare staffing services. BrightStar Care also supports more than 180 national accounts, providing staffing solutions to health systems and corporate clients - a business line in which technology underpins the intake, scheduling, and reporting workflows that make those enterprise partnerships function. The market Waheed is stepping into continues to grow. The U.S. home healthcare sector was valued at more than $100 billion in 2024, driven by an aging population and a durable consumer preference for care delivered at home rather than in institutional settings. According to the U.S. Bureau of Labor Statistics, home health and personal care aide positions rank among the fastest-growing occupations in the country - structural demand that industry observers say is unlikely to ease through the next decade. BrightStar Care signed more than 20 new franchise agreements and opened 19 locations in the first half of 2026 alone, according to a company release in late July, suggesting the brand's development pipeline remains active as leadership transitions continue. Total investment to open a BrightStar Care franchise runs from roughly $128,000 to $220,000 per Item 7 of the current FDD, which also discloses costs associated with the required BrightStar Technology Group services. Prospective franchisees evaluating the brand's technology trajectory - and what Waheed's mandate may mean for those costs over time - should review the full FDD and consult a qualified franchise attorney before making any investment decisions. BrightStar Care's next FDD update will provide the first formal signal of how Waheed's platform priorities translate into disclosed obligations for incoming franchise owners. Given Peak Rock Capital's stated focus on technology investment and the brand's sustained development activity, that document warrants close attention from operators and investors tracking the senior care franchise sector. Editor's Pick

C&DR Magazine
Sep 9th, 2026
Neighborly appoints Brent Korb as Chief Financial Officer.

Neighborly appoints Brent Korb as Chief Financial Officer. C&R Editor September 9, 2026 11:08 Neighborly(R), a family of global brands dedicated to delivering remarkable experiences for both consumers and franchise owners, today announced that Brent Korb has been named Chief Financial Officer, effective September 8. Korb will report to Mike Davis, Chief Executive Officer, and will be based at the company's Irving headquarters. "Brent brings a proven track record of building high-performing finance organizations and helping companies grow with discipline and clarity," said Davis. "His experience leading through transformation, acquisitions, and public company environments will be a tremendous asset as we continue to strengthen our business and support our franchise owners. As we accelerate several key growth initiatives, including connecting our 26 million household customer database through marketing automation and expanding cross-brand customer engagement, Brent's financial leadership will help ensure we scale these opportunities effectively while continuing to create value for franchise owners." Korb has more than 25 years of executive financial leadership experience across private equity-backed and publicly traded companies. Most recently, he served as Executive Vice President and CFO of American Bath Group, a market-leading manufacturer of residential building products. Previously, he spent 16 years at Quanex Building Products, including 11 years as CFO of the NYSE-listed company. "As he takes on leadership of Finance, Accounting, and ProTradeNet, he will play a key role in advancing one of our most important priorities: making it easier for our franchise owners to run stronger businesses. From delivering greater purchasing power and operational efficiencies to creating programs that help owners grow, reduce risk, and compete more effectively, Brent will help support the next phase of Neighborly's growth. This includes expanding our multi-brand customer strategy, leveraging marketing automation to better connect homeowners with additional Neighborly services, and helping franchise owners capture more value from every customer relationship," added Davis. Throughout his career, Korb has led finance organizations through growth, transformation, acquisitions, and capital markets activity. His experience in housing-related industries provides a relevant perspective for Neighborly's portfolio of home services brands. "Neighborly has built an incredible network of franchise owners, brands, and support teams, and I'm honored to join the organization at such an important time," said Korb. "What attracted me most was the company's commitment to helping franchise owners succeed. Across Finance, Accounting, and ProTradeNet, my focus will be on creating greater clarity, strengthening our capabilities, and delivering programs and resources that help owners operate more efficiently and grow with confidence. I look forward to working with our teams, listening to our franchise owners, and building on the strong foundation already in place." Korb holds an MBA from the University of Houston and a bachelor's degree in accounting from the University of Texas at Austin. He is a Certified Public Accountant licensed in Texas. Neighborly continues to build momentum across its portfolio of brands through strategic growth initiatives focused on customer lifetime value, franchise owner profitability, and operational excellence. The company is expanding its use of marketing automation to connect millions of homeowners across its 26 million household customer database with additional Neighborly services, driving growth in multi-brand customer relationships. These efforts, combined with strong execution throughout the system, have contributed to a series of record-breaking performance months across many Neighborly brands. About Neighborly(R) Neighborly(R) is a family of global brands focused on being remarkable with consumers and franchise owners. What began as one brand in Waco, Texas, in 1981 has grown to 28 global brands and more than 5,500 franchise locations across North America and Europe, serving millions of customers. Neighborly offers a proven path to business ownership accompanied by established systems, award-winning brands, training, and continued support throughout the franchising journey. Learn more at NeighborlyBrands.com.

PR Newswire
Sep 9th, 2026
Neighborly appoints Brent Korb as CFO to drive franchise growth and multi-brand strategy

Neighborly has appointed Brent Korb as chief financial officer, effective 8 September. Korb brings over 25 years of executive financial leadership experience across private equity-backed and publicly traded companies. Most recently, he served as executive vice president and CFO of American Bath Group. Previously, he spent 16 years at Quanex Building Products, including 11 years as CFO of the NYSE-listed company. Korb will report to chief executive officer Mike Davis and will be based at the company's Irving, Texas headquarters. He will oversee Finance, Accounting, and ProTradeNet. Neighborly operates 28 global brands with more than 5,500 franchise locations across North America and Europe. The company is expanding its use of marketing automation to connect homeowners across its 26 million household customer database with additional services.

PR Newswire
Aug 12th, 2026
Koala Insulation names Joel Worthington Brand President.

Koala Insulation names Joel Worthington Brand President. Aug 12, 2026, 09:03 ET Veteran franchise executive brings more than two decades of leadership experience to accelerate growth, strengthen franchisee success and guide the brand's next chapter RICHMOND, Va., Aug. 12, 2026 /PRNewswire/ - Koala Insulation, one of the nation's fastest-growing insulation franchise brands and part of the Empower Brands family, today announced the appointment of Joel Worthington as Brand President. Worthington brings more than 20 years of franchise leadership experience and a proven history of helping franchise systems, business owners and leadership teams achieve sustainable growth. In his new role, Worthington will oversee the strategic direction of Koala Insulation, focusing on franchise development, franchisee support and continued brand expansion as demand for home improvement solutions continues to rise. "Joel is an accomplished franchise leader who understands what it takes to build high-performing teams and successful franchise systems," said Scott Zide, CEO of Empower Brands. "His experience growing nationally recognized brands, combined with his passion for developing people and creating strong organizational cultures, makes him the ideal leader to guide Koala Insulation into its next phase of growth." Prior to joining Koala Insulation, Worthington spent nearly two decades with Neighborly, most recently serving as President of Mr. Electric. During his tenure, he helped lead the brand through significant expansion by increasing systemwide revenue, strengthening franchisee performance and implementing initiatives that enhanced leadership development, operations, training and customer service. Before entering franchising, Worthington served as a senior pastor for 13 years, an experience that shaped his people-first leadership philosophy and passion for helping individuals and organizations reach their full potential. "Koala Insulation has built an exceptional reputation by delivering value to homeowners while creating meaningful business opportunities for franchise owners," said Worthington. "I'm excited to join the Empower Brands family and work alongside our franchisees, support teams and leadership to continue building a culture centered on service and long-term success. Together, we'll continue investing in the people and systems that help franchise owners thrive while meeting the growing demand for energy-efficient insulation solutions." Koala Insulation continues to expand its footprint across North America, providing residential and commercial insulation services through a mobile, low-overhead franchise model. Franchise owners receive comprehensive training, operational support, marketing resources and technology designed to help them build scalable businesses while helping customers improve energy efficiency and comfort. To learn more about home service franchise opportunities with Koala Insulation, visit https://koalainsulationfranchise.com/. About Koala Insulation Koala Insulation is an emerging franchise brand in the $52-billion insulation industry, providing insulation installation to residential and commercial properties. Koala Insulation, which specializes in the full-range of insulation options including spray foam, blown-in and blanket (batt) insulation, has differentiated its business model with a system that delivers efficiency and comfort to its clients. Koala Insulation provides franchisees with best-in-class training at its state-of-the-art headquarters and segment-leading technology systems. Franchisees enjoy the benefits of a mobile concept in a fast-growing, recession-resistant industry. Now franchising, Koala Insulation is seeking qualified franchise candidates across the United States. For more information on the Koala Insulation franchise opportunity, visit https://koalainsulationfranchise.com/. SOURCE Koala Insulation

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