Ex-Polycom CEO Mary McDowell joins AI startup NetSpeek. McDowell, who led Polycom through its acquisition by Plantronics, will use her experience to help NetSpeek move AV from reactive monitoring to autonomous troubleshooting and issue resolution. Enterprise workspace AI company NetSpeek has appointed Mary McDowell to its board of directors. McDowell brings more than three decades of executive leadership in enterprise technology, communications and software. She previously served as chief executive of Polycom, leading the company through a major strategic transformation and its acquisition by Plantronics. Her other roles include president, chief executive and board director at Mitel Networks, where she guided the company through a period of significant market change. NetSpeek helps organisations move beyond reactive monitoring, using AI to continuously watch, troubleshoot and autonomously resolve issues across AV, UC, networking, digital signage and other workplace technologies. The company recently introduced autonomous AI workflows that identify a problem, determine its root cause and take corrective action within administrator-defined guardrails, often before users notice anything went wrong. Erik DeGiorgi, founder and chief executive of NetSpeek, said: "Mary has spent her career building and growing enterprise technology businesses. She understands both the technology powering today's workplaces and the day-to-day operational challenges organisations are up against." "Enterprise collaboration technology is critical to how organisations get things done, but ensuring that the technology is fully operational can be quite complex," added McDowell. "By applying AI to operational management, NetSpeek's genuinely new approach helps organisations improve reliability, reduce operational complexity and ensure technology investments deliver promised results."

NetSpeek Debuts Autonomous AI Operations for AV and UC at InfoComm 2026. June 18, 2026 NetSpeek has announced new autonomous AI-powered operational capabilities for Lena, its AI-native platform for AV, Unified Communications (UC), and Digital Signage environments, ahead of InfoComm 2026. The latest enhancements enable Lena to automatically detect issues, identify root causes, and execute corrective actions across multi-vendor AV, UC, and network environments with minimal human involvement. The platform can also escalate issues to administrators when required, helping organizations reduce operational workload and improve service reliability. At InfoComm 2026, NetSpeek will showcase Lena's ability to troubleshoot and resolve problems across devices, collaboration platforms, and network infrastructure through intelligent automation. The company also introduced a new Memory framework for retaining operational knowledge and announced expanded integrations with partners including Avocor, DTEN, Jabra, NETGEAR AV, Cisco, LG, Microsoft, Neat, and Zoom. The new autonomous capabilities are expected to be widely available in the second half of 2026. NetSpeek today announced new autonomous operational capabilities for Lena, its AI-native platform for AV, Unified Communications and Digital Signage environments, ahead of InfoComm 2026 in Las Vegas, June 17-19. Building on the company's launch of AI Troubleshooting capabilities earlier this year, the latest advancements enable Lena to detect operational issues, diagnose root causes, and execute remediation workflows across multi-vendor environments with little to no human intervention. At Booth C9900, Lena will demonstrate autonomous workflows by identifying active problems, troubleshooting issues across AV devices, UC platforms, and network equipment, and automatically taking corrective actions within administrator-defined operational guardrails. When appropriate, Lena can also escalate issues to a human administrator. The announcement marks a major step forward in the evolution of enterprise AV, UC, and digital signage operations, moving the industry from the reactive workflow of traditional monitoring and alerting towards autonomous operational execution at scale. "Most operations teams today are still overwhelmed by alerts, dashboards, and manual troubleshooting workflows," said Erik DeGiorgi, CEO of NetSpeek. "What we're demonstrating at InfoComm is operational AI that can understand what's happening across the environment, determine likely root causes, and drive resolution workflows autonomously. This fundamentally changes how organizations scale support operations." Autonomous operations with enterprise guardrails NetSpeek designed Lena to support multiple levels of operational autonomy depending on organizational governance requirements and operational policies. The autonomous workflows are designed to reduce operational workload, accelerate issue resolution, and improve service reliability across large-scale collaboration environments. In fully autonomous deployments, Lena can automatically detect, diagnose, and remediate operational issues without administrator intervention. In more controlled enterprise environments, Lena can perform troubleshooting workflows, recommend corrective actions, and require approval before implementing changes. Demonstrations at InfoComm will include workflows where Lena: * Detects disconnected or malfunctioning devices * Identifies configuration problems in both AV and networking equipment * Diagnoses configuration drift * Correlates issues across devices, networks, and platforms * Executes remediation workflows automatically * Escalates issues or requests authorization when required by policy AI-native operational architecture Unlike traditional monitoring platforms that rely on human operators to investigate alerts and coordinate fixes, Lena was designed as an AI-native platform built specifically for reasoning, orchestration, and operational execution across modern collaboration environments. Building on these enhancements to the platform is NetSpeek's new Memory framework, which provides persistent operational context across devices, rooms, campuses, tenants, and users. By retaining historical operational knowledge, Lena can recognize recurring patterns, accelerate diagnosis, improve troubleshooting accuracy, and continuously optimize environmental performance over time. This architecture enables Lena to correlate operational signals across devices, infrastructure, and workflows in ways legacy monitoring platforms cannot, allowing organizations to move beyond reactive monitoring toward intelligent operational automation. Expanded ecosystem integrations NetSpeek also announced additional partnerships with Avocor, DTEN, Jabra and NETGEAR AV, further extending Lena's operational visibility and orchestration capabilities across enterprise collaboration environments. At InfoComm 2026, NetSpeek will introduce and demonstrate new integrations with enterprise collaboration platforms, including Cisco, alongside existing integrations with LG, Microsoft, Neat, Zoom, and other leading workplace technology providers. NetSpeek will demonstrate its first network integration with NETGEAR AV, expanding Lena's AI orchestration capabilities beyond AV and Unified Communications workflows to include intelligent operational awareness across network switching infrastructure. By incorporating network intelligence directly into Lena's reasoning engine, the platform can correlate room performance, device behavior, and network conditions as part of a unified operational workflow, improving root cause analysis and automation accuracy across enterprise environments. Availability NetSpeek expects Lena's expanded autonomous operational capabilities to become broadly available during the second half of 2026. The platform is designed for enterprise IT teams, AV operations teams, managed service providers, and channel partners managing complex collaboration environments across offices, campuses, and global deployments. Visit NetSpeek at InfoComm 2026 NetSpeek will exhibit at Booth C9900 during InfoComm 2026, June 17-19, at the Las Vegas Convention Center. Attendees can experience live demonstrations of Lena's autonomous troubleshooting workflows, AI-native operational capabilities, and expanded ecosystem integrations.