Netcracker adds ai-enabled e-commerce capabilities to engagement with Cablelynx Broadband. October 13, 2026 at 06:00 AM EDT i This article is third-party content and does not represent the views of this site. Tamar Securities, LLC make no guarantees regarding its accuracy or completeness. U.S. Communications Service Provider to Optimize its Call Centers and Provide a More Personalized Customer Experience Through Unique E-Commerce Solution Netcracker Technology announced today that long-standing partner and customer WEHCO Video, Inc., d/b/a Cablelynx Broadband ("Cablelynx"), has committed to an ongoing engagement based on Netcracker's AI-enabled e-commerce and customer experience capabilities to help grow its business, reduce call center volume and improve customer satisfaction. Cablelynx, a community-focused broadband service provider operating across four states, plans to provide its customers with self-care capabilities and increased personalization options to support this business expansion. The addition of a customer self-service portal for both new and existing subscribers will allow Cablelynx to continue modernizing its business operations. With the AI-enabled e-commerce capabilities of Netcracker Digital Commerce & Monetization, which facilitates unique customer journeys through personalized sales channels, resulting in reduced OpEx, enhanced revenue streams, increased sales and a superior and consistent customer experience, Cablelynx will provide a faster and more convenient shopping and order process across channels. "As the cable television and broadband industry continues to evolve, it's critical for us to streamline our ordering and onboarding process to be more competitive in our markets while lowering costs, increasing sales and improving customer experience," said Greg Argetsinger, President at Cablelynx. "We have enjoyed success over the years using Netcracker's revenue management solution, and with the integration of e-commerce capabilities, we can achieve the next level of growth across our business." "Cablelynx continues to build on its more than 50-year legacy of delivering outstanding customer experiences, and Netcracker is proud to support that commitment as a trusted technology partner," said Rohit Aggarwal, General Manager at Netcracker. "We value our continued partnership and look forward to helping Cablelynx unlock new opportunities, expand self-service capabilities and deliver even greater value to its subscribers." About Netcracker Technology Netcracker Technology, a wholly owned subsidiary of NEC Corporation, helps service providers around the world transform and grow in the digital economy. For more than three decades, its innovative AI-native digital platforms, value-focused services and unmatched delivery track record have enabled customers to modernize operations, improve customer experience and accelerate growth. With leadership in key areas including AI-driven operations, monetization, customer engagement, automation, 5G and industry-specific solutions, Netcracker helps service providers accelerate their telco to techco evolution and achieve sustainable business value. To learn more, visit www.netcracker.com. About Cablelynx Cablelynx Broadband is a provider of high-speed internet, voice, and related communications services, serving residential and business customers across its service footprint in Arkansas, Texas, Oklahoma, and Mississippi. Cablelynx is committed to delivering reliable connectivity, responsive customer service, and innovative solutions that support the communities it serves. WEHCO Video, Inc is a subsidiary of WEHCO Media, Inc., a diversified, family-owned media company with interests in broadband, publishing, and digital media. Visit Tamar Securities, LLC at www.cablelynx.com. Media contacts. Report this content If you believe this article contains misleading, harmful, or spam content, please let Tamar Securities, LLC know.

FirstLight selects Netcracker digital OSS to accelerate fiber buildout for growing customer base. Business Wire Published Sep 23, 2026 Netcracker Will Support Expedited Fiber Rollout, a Single Source of Truth and the Highest Levels of Data Quality and Decisioning for U.S.-Based Provider of Fiber Optic Services WALTHAM, Mass. - Netcracker Technology announced today that FirstLight, a New York-based provider of fiber-optic data, Internet, data center, cloud, unified communications and cybersecurity services to enterprise and carrier customers, has chosen Netcracker to help expedite its fiber buildout while improving operational efficiency and supporting its rapidly growing business. FirstLight will leverage Netcracker's AI-Native Operations to streamline network operations, improve data quality and decision-making and accelerate fiber deployment, helping the provider scale efficiently while maintaining a secure and reliable network. FirstLight operates an extensive 20,000 route-mile fiber network that connects more than 16,000 locations with an additional 168,000 locations in close proximity, including unique routes across six states and supporting bandwidth up to 800Gbps to customers throughout the Northeast and mid-Atlantic regions of the U.S. To support that scale and continued expansion, FirstLight is replacing multiple legacy systems with Netcracker's Intelligent Operations Platform embedded with AI, resulting in quicker deployments, stronger data accuracy and greater operational agility. The platform will provide FirstLight with a unified view of its network and operations, laying the foundation for increasingly autonomous operations and enabling faster, better-informed decisions as it expands its footprint and services a growing customer base. Top Stories Interested in more newsletters? Browse here. "We've built one of the most extensive fiber networks in the Northeast, and we're not slowing down," said Mike Constantino, Chief Operating Officer at FirstLight. "Partnering with Netcracker gives us the modern, unified platform to match our pace, with sharper data, faster builds and the confidence to keep expanding without missing a step." "Netcracker is thrilled to have been selected by FirstLight to help support its accelerated fiber rollout and deliver the most advanced services to its customers," said Rohit Aggarwal, General Manager at Netcracker. "We're looking forward to working closely with FirstLight as it takes its network to the next level and continues its rapid expansion." About Netcracker Technology Netcracker Technology, a wholly owned subsidiary of NEC Corporation, helps service providers around the world transform and grow in the digital economy. For more than three decades, our innovative AI-native digital platforms, value-focused services and unmatched delivery track record have enabled customers to modernize operations, improve customer experience and accelerate growth. With leadership in key areas including AI-driven operations, monetization, customer engagement, automation, 5G and industry-specific solutions, Netcracker helps service providers accelerate their telco to techco evolution and achieve sustainable business value. To learn more, visit View source version on businesswire.com: Anita Karvé Netcracker Technology This advertisement has not loaded yet.

Netcracker and C Spire expand Agentic AI for customer experience. Published on: Sep 8, 2026 Netcracker Technology and telecommunications provider C Spire are expanding their partnership to apply Agentic AI and revenue management technology to customer care, digital billing and customer experience. The expanded deployment builds on C Spire's earlier use of Netcracker's Agentic AI capabilities to automate billing-related customer queries. The companies say the next phase will extend AI-assisted interactions across customer care while maintaining controls around sensitive customer information. The announcement highlights a broader shift in enterprise customer experience technology: AI is moving beyond conversational assistance toward systems that can automate operational processes behind customer interactions. Agentic AI moves deeper into customer care. C Spire's initial deployment focused on automating queries associated with billing. The company is now expanding the use of Netcracker's Agentic AI capabilities to handle additional customer-care interactions. For customer experience teams, the distinction between conventional chatbots and agentic systems is increasingly important. Rather than simply responding to predefined questions, agentic technology can be designed to interpret customer requests and support multi-step operational processes. In C Spire's case, the technology is being introduced within a telecommunications environment where billing, customer accounts and service interactions can involve sensitive information. The companies say the expanded deployment is intended to automate interactions while protecting that data. The approach could help reduce repetitive workloads for customer-service teams while allowing customers to resolve more issues through digital channels. Digital billing becomes part of the CX strategy. Alongside Agentic AI, C Spire is expanding its use of Netcracker Revenue Management to improve digital bill presentment. The technology is designed to reduce the complexity involved in managing digital bill formats across different channels. According to the companies, C Spire expects greater flexibility and accuracy in digital billing, alongside lower operational expenses. The customer-facing impact is also significant. More personalized bill formats can make complex telecommunications charges easier for customers to understand, potentially reducing the need for service assistance. This connects revenue management with customer experience in a way that is increasingly relevant to digital service providers. Billing is often one of the most frequent interactions customers have with a service provider, meaning improvements to the billing experience can influence both satisfaction and contact-center demand. Automation and call-center deflection. C Spire says the expanded technology is producing benefits including improved call-center deflection, more flexible digital bill formatting and reduced operating costs. Call-center deflection is particularly relevant as enterprises attempt to balance rising customer expectations with pressure to control service costs. Automating routine interactions can allow human agents to focus on more complex customer issues. However, the effectiveness of this model depends on the quality of AI responses, escalation processes and the underlying customer data available to the system. Poor automation can shift rather than eliminate service friction. Market landscape. Agentic AI is increasingly being evaluated across customer service, marketing and enterprise operations. The technology's potential value lies not simply in generating responses, but in connecting customer requests with business processes. For telecommunications providers, billing and customer care provide particularly relevant use cases because they generate high volumes of repetitive interactions while requiring access to structured customer and account information. Strategic outlook. C Spire's expanded deployment illustrates how customer experience strategies can increasingly combine AI automation with revenue-management infrastructure. The next competitive phase will likely focus on how effectively service providers connect agentic AI with customer data, billing systems and digital channels while maintaining privacy and human escalation. The strongest implementations will need to demonstrate not only automation, but measurable improvements in customer resolution, personalization and operational efficiency. Top insights. * C Spire is expanding its use of Netcracker's Agentic AI beyond billing queries. * The deployment adds AI-supported customer-care interactions. * Netcracker Revenue Management is being expanded for digital bill presentment. * C Spire reports improved call-center deflection and reduced operational expenses. * Personalized digital billing is intended to improve the customer experience.