Netomi

Netomi

Enterprise AI for autonomous customer service

About Netomi

Simplify's Rating
Why Netomi is rated
B
Rated B on Competitive Edge
Rated A on Growth Potential
Rated C on Differentiation

Industries

Data & Analytics

Enterprise Software

AI & Machine Learning

Company Size

201-500

Company Stage

Series C

Total Funding

$147.5M

Headquarters

San Mateo, California

Founded

2016

Overview

Netomi provides an enterprise AI platform that automates customer service at scale in regulated industries. Its agentic AI watches customer journeys in real time and proactively resolves issues across chat, email, messaging, and voice using a no-code deployment that integrates with CRMs and CMS. It offers an Auto-pilot mode for autonomous resolution and a Co-pilot mode to assist human agents, and it can handle very high volumes while meeting standards like ISO 27001, SOC2, and GDPR. A partnership with Adobe helps embed AI into software layers to anticipate customer needs, aiming to reduce support costs and boost customer satisfaction by resolving the majority of inquiries autonomously.

YC Company
Funded Recently
Simplify Jobs

Simplify's Take

What believers are saying

  • Accenture Ventures' $110M Series C in 2026 fuels enterprise AI governance expansion.
  • Adobe partnership embeds Netomi agents into Experience Cloud for upstream revenue.
  • No-code deployment accelerates adoption among risk-averse Fortune 1000 buyers.

What critics are saying

  • Ada.cx undercuts pricing after $190M Series C, capturing aviation clients in 12 months.
  • SellersFi steals insurance customers with 90% voice resolution in 6 months.
  • Adobe Firefly displaces Netomi in Experience Cloud by February 2026.

What makes Netomi unique

  • Netomi delivers brand-safe AI with embedded governance for enterprise compliance.
  • Agentic AI proactively resolves issues before tickets across omnichannel interactions.
  • No-code platform deploys complex agents in weeks for Fortune 1000 enterprises.

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Funding

Total Funding

$147.5M

Above

Industry Average

Funded Over

4 Rounds

Series C funding is usually for startups that are doing well and are looking for more money to fuel major growth, such as acquiring other companies, expanding into global markets, or launching new product lines. Investors typically include larger venture capital firms and private equity.
Series C Funding Comparison
Above Average

Industry standards

$50M
$50M
Medium
$62M
SeatGeek
$100M
Oura
$110M
Netomi

Benefits

Professional Development Budget

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
intelligence360
Dec 2nd, 2025
Netomi raises $55M in new funding round

Netomi, an AI company, has filed notice with the US Securities and Exchange Commission to raise $55 million in new funding. The filing was submitted under Regulation D, which allows companies to sell securities without registration under the Securities Act of 1933. Companies must file such notices within 15 days after the first sale of securities in the offering. The date of first sale is when the first investor becomes irrevocably contractually committed to invest. No additional details about the funding round, including investors or valuation, were disclosed in the SEC filing.

HR Today
Jul 19th, 2024
Joana Eguidazu Urretavizcaya Begins New Role as Chief People Officer for Latin America at GroupM

Shilpi Sardana has been appointed as Associate Director Talent Acquisition & People Success at Netomi, bringing global HR leadership experience and advanced qualifications in human resource management.

Nearshore Americas
Nov 25th, 2021
Netomi launches bot on Facebook Messenger

Netomi launched the first-ever bot on Facebook Messenger for Sony Pictures’ $100 million movie Goosebumps.

ExploreBit
Nov 19th, 2021
WndrCo - A New Media and Technology invests into Netomi in $30M

Netomi, an AI-first customer service platform that enables companies to deliver the highest quality customer experiences while significantly reducing cost, has secured $30M in Series B funding led by WndrCo, the investment firm co-founded by Jeffrey Katzenberg.

Livemint
Nov 17th, 2021
AI customer-service startup Netomi raises $30 million

The new round of funding values the company at $210 million, up from a valuation of $67.5 million in 2019

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