Netomi has announced expanded availability of its agentic AI platform on Microsoft Azure Kubernetes Service, featuring deeper integration with Microsoft Dynamics 365 and availability through Microsoft Marketplace. The San Francisco-based company serves Fortune 500 enterprises across travel, hospitality, insurance, banking, retail, media and telecommunications. The platform enables AI agents to reason over dynamic customer scenarios whilst maintaining policy enforcement and operational control. Key features include situational awareness at runtime, embedded governance, continuous telemetry and parallel workflow orchestration. The Dynamics 365 integration provides scene-based customer interactions, pre-emptive agent assistance and continuous knowledge alignment via SharePoint. Microsoft customers can deploy Netomi using existing Azure agreements and apply committed Azure spend towards the platform. Netomi's clients include Delta Air Lines, United Airlines, MetLife and the NBA.

Netomi CEO Puneet Mehta predicts the customer experience market will reach $5 trillion by 2030, driven by AI adoption. He sees AI and cryptocurrency as complementary technologies, with autonomous agents requiring blockchain-based payment rails for real-time transactions. Mehta's comments follow Netomi's recent $110 million Series C funding round, backed by Accenture Ventures and Adobe Ventures. The CEO believes stablecoin demand will increase as AI systems need efficient payment infrastructure to operate autonomously.