North American Partners in Anesthesia (NAPA) has appointed Kathryn Cullen as president of its clinical services division. She will lead clinical services strategy and work with clinicians and operational leaders to strengthen client relationships. Cullen brings extensive healthcare operations experience. Most recently, she served as senior vice president of operations and corporate development at Radiology Partners, overseeing approximately $800 million in revenue. Previously, she held leadership roles at West Dermatology and DaVita, where she managed over 150 dialysis facilities and a $650 million profit and loss statement. NAPA is a clinician-led anesthesia management company that serves millions of patients annually at hundreds of healthcare facilities across the United States.

NAPA anesthesia appoints Kathryn Cullen as President of Clinical Services. PR Newswire SUNRISE, Fla., May 4, 2026 /PRNewswire/ - North American Partners in Anesthesia (NAPA), the nation's leading single-specialty anesthesia management company, has appointed Kathryn Cullen as President of the Clinical Services division. In this role, Cullen will lead NAPA's clinical services strategy, partnering closely with clinicians and operational leaders to strengthen client relationships and support our local anesthesia teams. Cullen has extensive experience leading large-scale, multi-site healthcare operations, with a focus on performance transformation, physician partnership, and sustainable growth. "Kathryn is a proven operator with a demonstrated ability to bring structure, accountability, and momentum to complex healthcare environments," said Rafael Cartagena, MD, NAPA's Chief Executive Officer. "Her ability to align priorities and drive change positions her to further advance how we deliver value." Most recently, Cullen served as Senior Vice President of Operations and Corporate Development at Radiology Partners, where she oversaw approximately $800 million in revenue across multiple regions. She led improvement efforts in underperforming markets and implemented the organization's first client-facing dashboard to enhance physician engagement and retention. Earlier in her career, Cullen held senior leadership roles at West Dermatology and DaVita, where she led integrated operations and initiatives to improve clinical outcomes, expand access to care, and drive financial performance. At DaVita, she oversaw more than 150 dialysis facilities and a $650 million P&L, consistently delivering top-tier results in service, quality, and outcomes. "I've spent my career seeking out environments to work with great healthcare leaders who have a mandate to solve complex patient care challenges," said Cullen. "NAPA's commitment to excellence through its clinician-led model creates a powerful foundation for innovation and partnership. I'm excited to join this team and help advance the impact we make together." About North American Partners in Anesthesia As a clinician-led organization, North American Partners in Anesthesia (NAPA) continues to redefine healthcare, delivering industry-leading excellence nationwide to its partners and patients. With 40 years of clinical services experience, we serve millions of patients annually at hundreds of healthcare facilities. This expertise informs our managed services in anesthesia-driven revenue cycle solutions, talent and workforce strategies, and perioperative consulting. For more information, please visit NAPAanesthesia.com.

NAPA's customized Service Experience platform improves patient satisfaction, survey metrics, & operational outcomes. How its enhanced Patient Experience program delivers results. Utilizing new technologies and improving security features enhanced NAPA's pioneering Patient Service Experience (PSE) program with results-driven features Leveraging NAPA's strong business technology expertise to optimize the new patient survey User Interface (UI) and Data Dashboards, leading to increased patient survey response rates and enhanced data visualization capabilities for clinical leaders Obtaining patient feedback is a critical component of its PSE - with NAPA's newly designed platform, the patient anesthesia experience survey response rate increased from under 12% to over 24.45% 97% of surveyed patients score their overall anesthesia experience as either 4/5 or 5/5 stars NAPA earns an average 97% patient satisfaction score CMS national benchmarking reporting data for 2023, 2024, and 2025 shows that NAPA's industry-leading patient experience performance rate far exceeds the national average Problem: how can NAPA Management Services Corporation better understand its patients' human experience? NAPA's Quality Improvement team has won multiple awards for its evidence-driven initiatives that improve anesthesia clinician performance and clinical outcomes. Utilizing sophisticated, proprietary data and analytics tools, Artificial Intelligence (AI), and Business Intelligence (BI), its experts excel at deploying data for change management that creates better patient care. Patient surveys have been a core component of its PSE data gathering toolbox for more than a decade. But because the provider-patient relationship is brief and limited to the perioperative suite, getting patients to complete surveys and provide feedback about their anesthesia experience has been challenging. Solution: NAPA's Patient Service Experience program creates a best-in-class process. Personal patient feedback complements data by providing insight into how its patients perceive NAPA Management Services Corporation. The valuable feedback that its clinicians receive from their patients provides valuable insight on their human interactions and drives improvement in the patient experience. Seeking enhanced feedback, its Quality and BI teams were inspired to develop an advanced PSE system using new technologies, to increase its patient survey response rate and collect more meaningful data. NAPA has the unmatched commitment, scale, and technical expertise to customize cutting-edge tools. Collaborating with Q-Reviews, a leading real-time patient feedback and engagement platform, NAPA Management Services Corporation tailored its survey with seven anesthesia-specific questions designed to capture patient comments and produce actionable data. The patient experience information NAPA Management Services Corporation derive populates a database that is shared with its clients to enhance their reimbursement reporting. Patient feedback is additionally pushed out to its clinicians' cell phones, enabling its Chiefs of Anesthesia to respond quickly and directly to patients when necessary. While 99% of its patient surveys report positive experiences, NAPA Management Services Corporation has created a focused service recovery program to address the 1% where prompt and personal communication from a Clinical leader can often remedy an undesirable negative patient experience. Since survey feedback also creates learning opportunities, NAPA provides robust resources to support clinicians' personal improvement and professional development. NAPA's Patient Service Experience program benefits patients, partners, and providers. NAPA's mission is to provide an exceptional experience to all of its patients. Its innovative new technology offers its customers and patients a unique way to provide feedback and gives NAPA vital data on what's working well and where NAPA Management Services Corporation can do better. NAPA Management Services Corporation is continually focused on improving Quality and Patient Experience." - Clavio Ascari, Chief Clinical Officer, NAPA