Overview
OneTouch Direct operates contact centers for businesses that outsource customer sales and support. Its agents answer phone calls and digital messages, follow up with prospective buyers and resolve questions about products, accounts and technical problems. The company designs outreach and service programs for clients in telecommunications, banking, healthcare, retail and other industries, acting as an extension of their customer-facing teams. Clients buy managed service programs that combine agent-led conversations with back-office processing and ongoing performance oversight. With operating roots dating to 1998, OneTouch Direct is headquartered in Tampa, Florida.
Work here?Claim your company
Simplify's take
What believers are saying
- Client relationships run long: OneTouch Direct reports average client retention of 11 years.
- Payouts are split: OneTouch Direct's full-time onsite Tampa Verizon sales-agent listing advertises weekly bonuses and biweekly hourly pay.
- Streaming is included: OneTouch Direct's full-time onsite Bogota English-Spanish customer-service agents choose Spotify or Netflix after one operational month.
What critics are saying
- Seasonality shapes insurance programs: OneTouch Direct promotes agent teams for partners' seasonal staffing demands.
- Home internet has minimums: OneTouch Direct's San Antonio-area remote customer-service posting, full-time, requires wired 50/25 Mbps download/upload speeds.
- Travel crosses sites: OneTouch Direct's onsite Tampa facilities-manager posting requires travel between three locations.
What makes OneTouch Direct unique
- Delivery has international capacity: OneTouch Direct lists 3,250 workstations across nine locations in four countries.
- Real-time tools support agents: OneTouch Direct lists Sales Assist, Supervisor Alerts and Quality Assurance for analyzing customer interactions.
- Asset recovery includes customer relationships: OneTouch Direct markets collections alongside a focus on protecting clients' brands.
Help us improve and share your feedback! Did you find this helpful?