PCMI welcomes Elizabeth Hern as Vice President of Customer Success. Veteran customer success leader joins PCMI as the company scales customer success alongside a growing customer base and expanding AI capabilities. PCMI, the leading provider of cloud-based administration software for F&I products and service contract programs, announced that Elizabeth Hern has joined the company as Vice President of Customer Success. Hern will lead PCMI's Customer Success organization, overseeing onboarding, adoption, retention, advocacy, and customer success initiatives designed to help customers maximize the value of the PCMI platform, including its expanding AI capabilities. Hern brings more than two decades of experience helping organizations strengthen customer relationships and drive technology adoption. Most recently, she led Customer Success at Impel, and previously held leadership roles at Dealer Inspire, Dealer.com, and American Express. "As AI reshapes how F&I and service contract administrators manage claims and customer relationships, our customers need a partner who can help them adopt these tools with confidence. Elizabeth's experience scaling customer success at high-growth companies is exactly what we need as we continue investing in AI and expanding what our platform can do for customers." - Branson Smith, Chief Revenue Officer at PCMI "Customer Success is so much more than helping customers use our products. It's about being consultative, and helping our clients to continuously realize value as their business evolves," said Elizabeth Hern, Vice President of Customer Success at PCMI. "PCMI has built an incredible platform, and I'm excited to help customers take advantage of everything it offers, including new AI capabilities, while building lasting partnerships that help them achieve their business goals." Hern will work closely with customers to bring all the capabilities of PCMI to strengthen the customer experience and build scalable programs for long-term customer success as PCMI continues to grow. About PCMI. PCMI is the leading provider of cloud-based administration software for F&I products and service contract programs. Its PCRS platform uses agentic AI, drawing on more than 171 million contracts and 51 million claims, to automate routine claims, deliver natural-language self-service, and help teams scale operations without scaling headcount. More than 125 customers and 440,000 users worldwide rely on PCRS, backed by the deepest F&I-specific data set in the industry.

PCMI appoints Nick Scissons as General Counsel to lead global legal strategy. Mar 30, 2026, 09:00 ET Experienced legal leader joins to support scalable growth and enterprise operations PARK RIDGE, Ill., March 30, 2026 /PRNewswire-PRWeb/ - PCMI, the leading provider of cloud-based administration software for F&I products and service contract programs, announced that Nick Scissons has joined the company as General Counsel. In this role, Nick will lead PCMI's global legal function and serve as a key advisor to the executive team, Board of Directors, and investors, overseeing legal strategy, governance, and risk management as the company continues to scale across complex automotive and warranty ecosystems. His leadership will strengthen PCMI's legal foundation to support disciplined, long-term growth. "Nick brings deep experience building legal functions in technology companies and a strong understanding of the complexity of our industry, which will be critical as we continue to scale," said Clyde Owen, Chief Executive Officer at PCMI. Nick joins PCMI from Trader Corporation, where he served as General Counsel, leading legal strategy across a portfolio that included Autotrader.ca, Dealertrack Canada, and Autosync. He built and scaled the legal function to support a high-growth, private equity environment, aligning governance, contracting, and compliance with evolving business needs. "In highly regulated markets, legal plays a critical role in enabling disciplined growth," said Nick Scissons, General Counsel at PCMI. "As F&I and service contract programs continue to expand across the industry, this is an opportunity to strengthen legal capabilities that support scale, manage regulatory complexity, and meet the evolving expectations of customers and partners." About PCMI Founded in 2012, PCMI is a global SaaS company delivering cloud-based administration software for the automotive Finance & Insurance (F&I) industry. Its PCRS platform unifies contract and claims administration into a single, modern system, supporting more than 125 customers, 440,000 users, and over 135 million contracts processed worldwide. With 275+ team members, PCMI enables administrators, dealers, OEMs, and lenders to operate more efficiently and scale with confidence. Media Contact Laura Scahill, PCMI, 1 (847) 653-6916, [email protected], https://www.pcmicorp.com/ SOURCE PCMI