PCMI welcomes Elizabeth Hern as Vice President of Customer Success. Veteran customer success leader joins PCMI as the company scales customer success alongside a growing customer base and expanding AI capabilities. PCMI, the leading provider of cloud-based administration software for F&I products and service contract programs, announced that Elizabeth Hern has joined the company as Vice President of Customer Success. Hern will lead PCMI's Customer Success organization, overseeing onboarding, adoption, retention, advocacy, and customer success initiatives designed to help customers maximize the value of the PCMI platform, including its expanding AI capabilities. Hern brings more than two decades of experience helping organizations strengthen customer relationships and drive technology adoption. Most recently, she led Customer Success at Impel, and previously held leadership roles at Dealer Inspire, Dealer.com, and American Express. "As AI reshapes how F&I and service contract administrators manage claims and customer relationships, our customers need a partner who can help them adopt these tools with confidence. Elizabeth's experience scaling customer success at high-growth companies is exactly what we need as we continue investing in AI and expanding what our platform can do for customers." - Branson Smith, Chief Revenue Officer at PCMI "Customer Success is so much more than helping customers use our products. It's about being consultative, and helping our clients to continuously realize value as their business evolves," said Elizabeth Hern, Vice President of Customer Success at PCMI. "PCMI has built an incredible platform, and I'm excited to help customers take advantage of everything it offers, including new AI capabilities, while building lasting partnerships that help them achieve their business goals." Hern will work closely with customers to bring all the capabilities of PCMI to strengthen the customer experience and build scalable programs for long-term customer success as PCMI continues to grow. About PCMI. PCMI is the leading provider of cloud-based administration software for F&I products and service contract programs. Its PCRS platform uses agentic AI, drawing on more than 171 million contracts and 51 million claims, to automate routine claims, deliver natural-language self-service, and help teams scale operations without scaling headcount. More than 125 customers and 440,000 users worldwide rely on PCRS, backed by the deepest F&I-specific data set in the industry.

PCMI appoints Nick Scissons as General Counsel to lead global legal strategy. Mar 30, 2026, 09:00 ET Experienced legal leader joins to support scalable growth and enterprise operations PARK RIDGE, Ill., March 30, 2026 /PRNewswire-PRWeb/ - PCMI, the leading provider of cloud-based administration software for F&I products and service contract programs, announced that Nick Scissons has joined the company as General Counsel. In this role, Nick will lead PCMI's global legal function and serve as a key advisor to the executive team, Board of Directors, and investors, overseeing legal strategy, governance, and risk management as the company continues to scale across complex automotive and warranty ecosystems. His leadership will strengthen PCMI's legal foundation to support disciplined, long-term growth. "Nick brings deep experience building legal functions in technology companies and a strong understanding of the complexity of our industry, which will be critical as we continue to scale," said Clyde Owen, Chief Executive Officer at PCMI. Nick joins PCMI from Trader Corporation, where he served as General Counsel, leading legal strategy across a portfolio that included Autotrader.ca, Dealertrack Canada, and Autosync. He built and scaled the legal function to support a high-growth, private equity environment, aligning governance, contracting, and compliance with evolving business needs. "In highly regulated markets, legal plays a critical role in enabling disciplined growth," said Nick Scissons, General Counsel at PCMI. "As F&I and service contract programs continue to expand across the industry, this is an opportunity to strengthen legal capabilities that support scale, manage regulatory complexity, and meet the evolving expectations of customers and partners." About PCMI Founded in 2012, PCMI is a global SaaS company delivering cloud-based administration software for the automotive Finance & Insurance (F&I) industry. Its PCRS platform unifies contract and claims administration into a single, modern system, supporting more than 125 customers, 440,000 users, and over 135 million contracts processed worldwide. With 275+ team members, PCMI enables administrators, dealers, OEMs, and lenders to operate more efficiently and scale with confidence. Media Contact Laura Scahill, PCMI, 1 (847) 653-6916, [email protected], https://www.pcmicorp.com/ SOURCE PCMI

PCMI introduces PresentNow: the first lite menu purpose-built for non-vin sales. Rating and contracting for RV and powersports available today, with Personal Watercraft and a full presentation experience coming in early 2026. PCMI, the leading provider of administration software for the F&I product industry, announced the launch of PresentNow, the first lite menu purpose-built for non-VIN vehicle segments including RV, Powersports, and Personal Watercraft. Available today for rating and contracting, PresentNow gives dealers and TPAs a faster, more accurate way to sell protection products across specialty markets while solving the data and rating challenges that have long limited growth. The upcoming 2026 presentation release will extend those capabilities with a modern, digital selling experience designed for non-VIN vehicles. "Dealers have long been forced to rely on menus designed only for auto VIN sales. PresentNow changes that. It's the first menu built specifically for non-VIN markets, unlocking new revenue opportunities across RV, powersports, and Personal Watercraft." - Mark Nagelvoort, CEO at PCMI Solving the non-vin challenge. Without a standard VIN dataset, specialty dealers have long struggled with inaccurate or missing rates, manual workarounds, and lost margin. PresentNow solves these issues with pre-loaded Year/Make/Model datasets and configurable rating fields for every major specialty segment. The result: accurate quotes, faster deals, and higher attach rates, at a fraction of the cost of traditional menus. "Unlike legacy menus patched for non-VIN, PresentNow was designed from the ground up for specialty vehicles," said David Cartagena, Chief Product Officer at PCMI. "It delivers the precision and flexibility dealers need to grow these markets profitably." Purpose-Built, dealer-friendly, and future-ready. PresentNow is the only solution that unifies VIN and non-VIN sales in one system, giving dealers complete control over pricing, defaults, and product packaging by vehicle type while improving consistency across every sale. * 100% accurate non-VIN data for RV, powersports, personal watercraft, and more to come * Flexible, clean, and configurable rating without ghost VINs or manual entry * Faster, easier contracting through PCRS * A lightweight, lower-cost alternative to traditional full menus "This launch is just the beginning," said Morgan Williams, Product Owner, Dealer Services at PCMI. "Rating and contracting are live today, and next year's presentation experience will give dealers a modern, digital way to present and sell non-VIN products with confidence." As Powersports, RV, and Personal Watercraft markets continue rapid growth across North America, dealers and TPAs need technology that matches their speed and complexity. PresentNow meets that need, delivering accuracy, automation, and control to help capture margin in these high-growth markets. About PCMI. Founded in 2012, PCMI is a global leader in cloud-based administration software for the automotive and consumer product markets. Its innovative technology empowers third-party administrators, dealers, OEMs, and lenders to streamline every step of the extended warranty, service contract, and cancellation lifecycle management. With 200+ employees across North America, Europe, and Asia, PCMI is trusted by leading F&I providers to help reduce costs, improve efficiency, and stay ahead in a rapidly evolving market.