WAVE 2026: Meet the minds behind AI and CX transformation. Julie Goelles VP Marketing Home > blog > Article September 11, 2026 - 4 mins Next month, over 30 speakers and 700 AI and CX innovators will take over Wilhelm Studios in Berlin for WAVE 2026, Parloa's flagship conference that explores the intersection of AI and CX. From October 7-8, leaders in enterprise customer experience, data, and artificial intelligence will collaborate on where agentic CX is headed through workshops, panels, and networking. The WAVE 2026 preview covered the six major themes shaping the event: the AI reality check, new rules for AI-era customer service, moving from pilot to production, the CX business case, governance, and what's next in agentic CX. Now, it's time to introduce the people taking the stage. Senior leaders from OpenAI, Volkswagen Financial Services, Allianz Partners, SAP, Microsoft, Booking.com, OBI, and more will share what they've found to work (and not work) with agentic CX, and where they're looking next: Day 1: build with Parloa experts. No slides. Just Parloa experts and partners working alongside you to build AI agents, observe them, and organize teams to work with them. Marco badorrek, director of solution engineering, Parloa. During Build your own voice AI agent, Marco will walk participants through customizing a pre-built Parloa agent with Parloa Navigator's no-code workflow. Andrey shilin, principal Product manager | Ni xiong, engineering manager, Parloa. During See what your agents are actually doing with Parloa Lens, Andrey and Ni will demonstrate how AI-powered performance monitoring flags issues with agentic interactions in real time and unpack the scoring methodology behind it. Ziv baum, principal Product manager | Rômulo luzia, lead agent architect for strategic projects, Parloa. In Self-improving agents: Building your optimization loop, Ziv and Rômulo will demonstrate how elements of Parloa Lens and Navigator work together to put expert-level optimization in the hands of business teams. Frauke von polier, AI transformation board member, & former CPO at zalando & SAP | Corina taban, CEO, 934 advisors. Technology is only half the transformation. In The hybrid organisation: A practical blueprint for human + AI teams, Frauke and Corina will break down the human side of redesigning an organization around AI. Deloitte brings a client's-eye view to scaling AI in customer service. During What successful companies do differently, Hans, Thomas, and Nicholas will unpack the four dimensions of AI transformation, from business value to customer journeys, governance and trust, and the operating models that separate AI initiatives that scale from those that stall. Day 2: Production Stories from those who have automated already. Following a keynote address from Parloa CEO and Co-Founder, Malte Kosub, including major innovation updates presented by Chief Product Officer, Csaba Tamas, and VP of Product Marketing, Kevin Boyer, Day 2 will highlight stories of scale, learning, and how teams are preparing for what's coming next. Laura Modiano, Founder Experience, OpenAI will join Malte on stage to talk about why the future of customer experience is now, and what's coming next. Pieter Viljoen, Chief Data & AI Officer, Allianz Partners will provide a candid look at what it takes to scale complex AI integrations across markets, business units, and high-impact use cases. Tobias babic, head of customer process & data management, Volkswagen Financial Services | Ben ellermann, managing partner at MUUUH! In a panel, Tobias and Ben will unpack what it takes to treat strategy, build, and enablement as one motion, where the line between external expertise and internal ownership belongs, what's changed for the people building the agents over the last two years, and what they'd decide differently today if they were just starting out. Marco casalaina, VP products, coreai and AI futurist, Microsoft | Stefan ostwald, Co-Founder & CAIO, Parloa. Most voice AI failures trace back to a handful of preventable design mistakes. Marco will break down the four cardinal sins of building a voice AI agent, and Stefan will demo the fixes live, turning theory into a playbook you can take away. Bastian schweinsteiger, football world champion. After lunch, the conversation shifts from technology to leadership. Bastian will talk virtually about how to lead under pressure. Prof. Dr. Philipp hacker, professor of law and ethics of the digital society | dr. Carolin gütschow, director of legal, Parloa. Philipp and Carolin will bring a regulatory angle to the conversation, grounding the practical, industry-specific realities of deploying AI agents in the strategic role of governance. Further insights from industry leaders. Senior leaders from HealthEquity, IKEA, OBI, Booking.com, AUTO1 Group, Transcom, Advanzia Bank, OBjektkultur, and assona will share how they've deployed AI agents in business-critical use cases first and then scaled them across countries and languages. They'll reveal what made their pilots successful and what they'd recommend to companies just starting out. Be part of what's next. More speakers are being added every day. Check out the full lineup and get the full agenda here. WAVE 2026 runs October 7-8 at Wilhelm Studios, Berlin. See you there.

Alvaria integrates Parloa to empower enterprises with compliant, high-performance AI agents for CX. ATLANTA-(BUSINESS WIRE)-Alvaria, a leader in compliant outbound orchestration, has integrated Parloa's agentic AI platform into the Alvaria Intelligence Platform (AIP) to deliver secure, AI-powered proactive customer experiences. This partnership enables enterprise clients to utilize Parloa's superior AI agents for customer-facing service experiences within Alvaria's compliant, high-volume outreach framework. The combined solution allows Alvaria customers to deliver natural, multilingual AI interactions while maintaining the high-velocity, strict regulatory compliant outreach they expect from Alvaria. Alvaria + Parloa integrate seamlessly with contact center and relevant data repositories to deliver compliant AI agents for outreach with a solution that continuously optimizes the agent, compliance and campaign lifecycle. Alvaria CEO Michael Judd commented: "Human processes have often been the downfall of compliance for outbound programs in CX. With the power of Parloa AI agents for voice (and chat) interactions and Alvaria's integrated methodology for contact-compliance-campaign orchestration, we have paved the way for organizations to expand their use of proactive outreach." Parloa CRO Chris Silver affirmed the joint value of the integrated solution: "By combining Parloa's AI agents with Alvaria's compliant outreach orchestration, we are enabling enterprises to deliver secure, proactive, and fluent customer interactions at scale while maintaining strict global compliance." Read Parloa's announcement of the partnership. Alvaria is a leading provider of enterprise-scale outbound orchestration solutions that help organizations in regulated industries proactively deliver compliant, high-performing customer outreach. Learn more at www.alvaria.com. Contacts. Media Contact Jill Lenmark Vice President of Marketing Alvaria [email protected] More News From Alvaria ATLANTA-( BUSINESS WIRE )-Alvaria, a global leader in compliance-first customer engagement and outreach solutions, today announced significant momentum in the 12 months since launching the Alvaria Intelligence Platform (AIP). As the intelligent orchestration layer within complex ecosystems, AIP has quickly evolved into its unified platform strategy that now underpins enterprise-scale contact center deployments - supporting multi-channel outreach and resulting inbound interactions, enabling compli... ATLANTA-( BUSINESS WIRE )-Alvaria, a global leader in compliant, intelligent outreach as a contact center solution, announced a technology alliance with SuccessKPI, a leading AI insight and action platform. This partnership brings together Alvaria's trusted innovation in outbound compliance, proactive outreach, and contact center excellence with SuccessKPI's AI-powered business intelligence that delivers real-time insights, context, and action. Through this collaboration, enterprises will gain... ATLANTA-( BUSINESS WIRE )-Alvaria, a global leader in compliance-focused contact center software, today announced a strategic partnership with CallMiner, the leading provider of AI-powered conversation intelligence to improve customer experience (CX). This collaboration combines the power of Alvaria customer experience solutions with the CallMiner platform, including advanced AI capabilities, to support joint customers with world-class analytics, personalized outreach campaigns, and actionable... Alvaria. Release Versions Media Contact Jill Lenmark Vice President of Marketing Alvaria [email protected]

Parloa, an agentic AI leader, has partnered with Alvaria to deliver compliant proactive customer engagement using AI agents. The integration allows enterprises to conduct outbound interactions whilst adhering to regulations like the US Telephone Consumer Protection Act. Parloa becomes the first agentic AI provider to integrate with Alvaria's Intelligence Platform, which manages pacing, list management and compliance. Parloa's voice-led AI agents handle conversations in over 140 languages, whilst Alvaria provides outbound orchestration ensuring contacts occur within appropriate calling windows and remain legally defensible. Founded by Malte Kosub and Stefan Ostwald, Parloa employs 430 people across New York, Berlin, London, San Francisco and Munich. The unified solution is now available to enterprise customers globally, targeting heavily regulated industries including healthcare and finance.