PhotoFax

PhotoFax

Insurance claims investigations

Overview

PhotoFax is a surveillance and investigation company. It conducts field surveillance, background and records research, and related investigations for insurance and legal matters. Its clients include insurers, third-party administrators, self-insured organizations, and counsel handling workers compensation or liability claims. The company coordinates case intake, field investigators, desktop research, evidence handling, report preparation, quality review, scheduling, and client communication. Work spans field investigation, surveillance, research, case management, report writing, quality, sales, and operations.

About PhotoFax

Simplify's Rating
Why PhotoFax is rated
C+
Rated B on Competitive Edge
Rated B on Growth Potential
Rated D+ on Differentiation

Industries

Company Size

51-200

Company Stage

N/A

Total Funding

N/A

Headquarters

Rochester, New York

Founded

1988

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Simplify's Take

What believers are saying

  • PhotoFax updated careers pages in 2026, signaling active demand for investigators.
  • Car IQ said PhotoFax runs over 130 fraud-investigation vehicles, showing operational scale.
  • Rochester posted August 2026 Dallas/Fort Worth openings, indicating continued client demand.

What critics are saying

  • Indeed reviews on June 21, 2025 call out very high turnover.
  • Hiring across Dallas, Denver, and Allentown suggests constant field-staff replacement.
  • Privacy-law tightening against covert surveillance could cripple PhotoFax's core claims-evidence business.

What makes PhotoFax unique

  • PhotoFax has specialized in nationwide insurance-fraud surveillance since 1988.
  • All investigators use custom surveillance vans, reducing downtime and exposure.
  • Fast Track training funds CFE certification, strengthening investigator retention and credibility.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Vacation

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