Work Here?
Overview
Plain provides a SaaS B2B customer support platform that unifies Slack, Teams, Discord, email, and chat into a single inbox via an API-first interface, enabling collaboration among support, engineering, and customer success teams. It uses AI-powered workflows to automate tasks, draft responses, and extract product insights. Key features include issue tracking, a themeable chat UI, and a configurable data model for custom customer data such as early access, bug reports, and product feedback. Pricing is subscription-based based on active customers (not seats), with a free tier for up to 50 monthly active customers and plans that scale with usage; the company also aims to expand to San Francisco to better serve U.S. customers.
About Plain
Industries
Data & Analytics
Enterprise Software
AI & Machine Learning
Company Size
51-200
Company Stage
Series A
Total Funding
$22M
Headquarters
London, United Kingdom
Founded
2020
Get referred to Plain
See people who can refer or advise you
Simplify's Take
What believers are saying
- Plain raised $15 million in February 2025 and opened a San Francisco office.
- 2026 product updates added BYO agents, workflow builders, and MCP-based automations.
- Named customers like Vercel, Cursor, Sanity, and Raycast validate technical-team demand.
What critics are saying
- Intercom’s Fin expanded into sales in May 2026, squeezing Plain’s wedge.
- Zendesk will sunset legacy AI agents by December 10, 2026, intensifying enterprise feature warfare.
- Plain depends on technical SaaS adoption; a stalled category can trap it below platform scale.
What makes Plain unique
- Plain’s API-first workspace unifies Slack, Teams, Discord, email, and in-app support.
- Its MCP server exposes 30 tools, letting Claude and ChatGPT act inside support.
- Usage-based pricing tracks active customers, aligning revenue with customer relationships, not seat counts.
Help us improve and share your feedback! Did you find this helpful?
Funding
Total Funding
$21.9M
Above
Industry Average
Funded Over
2 Rounds
Battery Ventures
Index VenturesIndustry standards
Benefits
Hybrid Work Options
Growth & Insights and Company News
6 month growth
↓ -3%1 year growth
↑ 0%2 year growth
↓ -3%Plain is developing a support platform for B2B companies that enables seamless, AI-powered customer communication via real-time channels such as Slack, Microsoft Teams and Discord.
London-based Plain, a platform innovating B2B customer support, today announced it has raised €14.5 million in Series A funding to develop their
To prove that, Plain integrates with other product favorites like Linear and Slack and some of its most powerful features include the ability to embed bug report forms directly into your product along with a feature that integrates real customer data into specific support issues.
Plain focuses on API integrations to make your company’s product and your support platform work hand in hand.
Plain is Hiring for 11 Jobs on Simplify!
Find jobs on Simplify and start your career today
About Plain
Industries
Data & Analytics
Enterprise Software
AI & Machine Learning
Company Size
51-200
Company Stage
Series A
Total Funding
$22M
Headquarters
London, United Kingdom
Founded
2020
Plain is Hiring for 11 Jobs on Simplify!
Find jobs on Simplify and start your career today