PlanSource, a benefits administration technology company, has launched Benefits Agent, an AI tool that helps employees complete benefits tasks as well as understand their coverage. Unlike a traditional chatbot, the agent knows an employee's coverage, eligibility, and household. It gives personalised guidance throughout the year. When an employee reports a new baby, for example, it can add the child to coverage, upload verification documents, raise a health savings account contribution, and enrol the family in a dependent care account. "Benefits Agent is like having a benefits expert in your pocket," said Eddie Pinto, senior vice president of product at PlanSource. The launch is a step toward what the company calls autonomous benefits administration, in which systems monitor operations and act within set limits, while people step in when judgment is needed.

PlanSource, a benefits administration technology company, has launched Delivery Hub, an AI-powered tool designed to automate and streamline benefits configuration processes. The platform can reduce the effort required to build and validate changes by up to 50%. Delivery Hub uses AI to simplify traditionally complex implementation tasks that previously required weeks or months of manual work. The system features drag-and-drop setup with accuracy rates reaching 96%, automated testing for all configuration scenarios, and built-in validation to ensure correct implementation. The tool aims to address "status quo lock" in the HR technology industry, where organisations delay switching providers or making plan changes due to perceived risks and disruption. By automating configuration whilst maintaining human oversight, PlanSource enables faster, more predictable benefits administration changes.