PlanSource, a benefits administration technology company, has launched Delivery Hub, an AI-powered tool designed to automate and streamline benefits configuration processes. The platform can reduce the effort required to build and validate changes by up to 50%. Delivery Hub uses AI to simplify traditionally complex implementation tasks that previously required weeks or months of manual work. The system features drag-and-drop setup with accuracy rates reaching 96%, automated testing for all configuration scenarios, and built-in validation to ensure correct implementation. The tool aims to address "status quo lock" in the HR technology industry, where organisations delay switching providers or making plan changes due to perceived risks and disruption. By automating configuration whilst maintaining human oversight, PlanSource enables faster, more predictable benefits administration changes.

In addition to carrier partnerships, PlanSource launched its Partner Marketplace with expanded benefit options for employers.