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About PolyAI
Industries
Consulting
AI & Machine Learning
Company Size
201-500
Company Stage
Series C
Total Funding
$118.4M
Headquarters
London, United Kingdom
Founded
2017
Overview
PolyAI creates customized voice assistants for businesses, focusing on the customer service sector, particularly call centers. Their multilingual voice assistants help manage customer inquiries, reducing hold times and improving satisfaction while generating revenue for businesses. With a quick deployment time of six weeks or less, PolyAI integrates its technology seamlessly into existing systems and provides ongoing updates for better performance. The company has achieved notable success in the hotel industry, boasting an 85% customer satisfaction score and significant revenue from room reservations.
Simplify's Take
What believers are saying
- Partnership with AWS enhances scalability and reliability for high-volume enterprise clients.
- Strategic alliance with AVANT expands distribution channels and market penetration.
- Growing preference for phone support among Gen Z and Millennials boosts demand for voice AI.
What critics are saying
- Teneo.ai's multilingual agent poses a competitive threat to PolyAI's language capabilities.
- AI hallucinations could undermine customer trust in PolyAI's voice assistants.
- Real-time emotion-decoding AI models could challenge PolyAI's current offerings.
What makes PolyAI unique
- PolyAI's voice assistants offer multilingual support in 10 languages, enhancing global customer reach.
- The company promises quick deployment in six weeks, minimizing business disruption.
- PolyAI's voice-first omnichannel platform, Agent Studio, provides full control over AI agents.
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Funding
Total Funding
$118.4M
Above
Industry Average
Funded Over
5 Rounds
Industry standards
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Retirement Plan
401(k) Company Match
Unlimited Paid Time Off
Paid Vacation
Paid Sick Leave
Paid Holidays
Hybrid Work Options
Flexible Work Hours
Stock Options
Company Equity
Professional Development Budget
Conference Attendance Budget
Fertility Treatment Support
Family Planning Benefits
Wellness Program
Mental Health Support
Home Office Stipend
Phone/Internet Stipend
Enhanced parental leave
Annual learning and development allowance
One-off WFH allowance when you join
Private healthcare
Bike2Work scheme
Growth & Insights and Company News
6 month growth
↑ 1%1 year growth
↓ -2%2 year growth
↑ 0%NEW YORK and LONDON, April 15, 2025 /PRNewswire/ - PolyAI, a leading provider of AI agents for enterprise customer service, today announced the launch of its latest version of Agent Studio, the world's only voice-first omnichannel platform for conversational AI, offering enterprises full control and transparency over AI agents.
New data shows 86% of Gen Z ditches digital-first for phone supportNEW YORK and LONDON, Feb. 28, 2025 /PRNewswire/ -- PolyAI, a global leader in voice AI solutions for customer experience and service, reveals that 65% of Americans prefer a phone call as their primary method of contacting customer service for retail and travel brands. Perhaps more surprising, 86% of Gen Z and younger Millennial participants prefer the voice channel for support, breaking the stereotype that young people don't like to talk on the phone.A recent survey of 1,000 U.S. consumers, commissioned by PolyAI and conducted by Dynata, indicated a general openness to engage conversational AI, as long as it offers accurate and efficient support, especially during high-demand periods. While 55% of respondents are likely to immediately ask for a representative if they hear a robotic IVR (interactive voice response), 71% of consumers are willing to speak to an intelligent voice assistant if it could accurately fulfill their customer service needs (process a return, perform a price match, answer questions, etc)."The survey's findings echo what we're hearing from brands we work with: their customers don't like being on hold nor do they trust the ability of old school IVRs to solve their issue. This sentiment was born from decades of stagnation in contact center technology, which has historically been about operational efficiency over the customer experience," said Nikola Mrkšić, co-founder and CEO of PolyAI
The CEO and co-founder of Nvidia-backed AI-powered voice assistant startup PolyAI says the London startup’s future is “predominantly American” but it will retain its UK office.Nikola Mrkšić, the co-founder of PolyAI, was speaking on the Tech.eu podcast, where he discussed the history of the startup, the rise of generative AI, and its impact on the workforce, DeepSeek, among other topics. The CEO said questions about the location of a startup's HQ, in a post-Covid world, were superfluous.Nikola MrkšićPolyAI was founded in 2017 by Mrkšić, (formerly of Apple’s Siri), Tsung-Hslen Wen (formerly of Google) , and Pei-Hao Su (formerly of Meta) who met at the University of Cambridge. The startup develops AI-powered automated voices for enterprise clients. Last year, it closed a $50m (£39.4m) funding round led by Hedosophia and NVentures, the VC arm of Nvidia, valuing it close to $500m. The startup, which employs over 200 people, has offices in London (its biggest office), New York, San Francisco, and also an office in Belgrade, Serbia, where Mrkšić hails from. Over recent years, there has been much chatter about the merits and downsides of London as an HQ for startups. Mrkšić said the reason the startup’s future was largely in the US was because over 70 per cent of its revenues now came from the US market
PolyAI, a leader in conversational voice AI, secured $50 million in Series C funding, raising its total funding to over $120 million. Key investors include Hedosophia, Nvidia’s NVentures, and Zendesk. The funds will support product development and global expansion. PolyAI also partnered with AWS to enhance the scalability and reach of its technology, offering more secure and reliable solutions for enterprise clients.
The only annual conference to focus on real-world voice AI applications and customer stories. NEW YORK and LONDON, Nov. 6, 2024 /PRNewswire/ -- PolyAI, a global leader in voice AI solutions for customer experience and service, is kicking off its annual PolyAI VOX: Horizons virtual summit on Thursday, November 14. The event brings together thought leaders across industries – and the globe – to focus on how AI has already transformed contact centers, as well as share real world contact center and CX leader experiences and advice. 2024 has been a banner year for AI. Corporate interest in the tech increased, as did strategic focus on its thoughtful implementation
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About PolyAI
Industries
Consulting
AI & Machine Learning
Company Size
201-500
Company Stage
Series C
Total Funding
$118.4M
Headquarters
London, United Kingdom
Founded
2017
There are no jobs for PolyAI right now.
Find jobs on Simplify and start your career today
People Also Viewed
Discover companies similar to PolyAI