PolyAI

PolyAI

Develops customized voice assistants for businesses

About PolyAI

Simplify's Rating
Why PolyAI is rated
A-
Rated A on Competitive Edge
Rated A on Growth Potential
Rated B on Differentiation

Industries

Consulting

AI & Machine Learning

Company Size

201-500

Company Stage

Series C

Total Funding

$118.4M

Headquarters

London, United Kingdom

Founded

2017

Overview

PolyAI develops customized voice assistants specifically for businesses in the customer service sector, focusing on call centers. Their voice assistants are designed to manage customer inquiries, which helps to reduce hold times and improve call containment, ultimately enhancing customer satisfaction and turning call centers into revenue-generating entities. These voice assistants support multiple languages, allowing businesses to cater to a diverse clientele, and have shown notable success in the hotel industry, achieving high customer satisfaction scores and generating significant revenue from room bookings. PolyAI's approach includes a quick deployment process of six weeks or less, integrating seamlessly with existing technology without the need for major changes. They also provide ongoing updates to ensure optimal performance. The company generates revenue by charging for the design, integration, and maintenance of their voice assistants.

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Simplify's Take

What believers are saying

  • Partnership with AVANT expands PolyAI's reach in the enterprise call center sector.
  • Agent Studio launch enhances PolyAI's competitive edge in conversational AI market.
  • Growing preference for phone support among Gen Z boosts demand for PolyAI's solutions.

What critics are saying

  • Teneo.ai's multilingual agent poses a competitive threat to PolyAI's language capabilities.
  • Focus on US market may risk neglecting global diversification for PolyAI.
  • Dependency on AWS infrastructure could pose risks if AWS faces outages or changes.

What makes PolyAI unique

  • PolyAI's voice assistants support 10 languages, enhancing global customer service reach.
  • Quick deployment in six weeks or less sets PolyAI apart from competitors.
  • PolyAI's voice-first omnichannel platform offers enterprises full control over AI agents.

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Funding

Total Funding

$118.4M

Above

Industry Average

Funded Over

5 Rounds

Series C funding is usually for startups that are doing well and are looking for more money to fuel major growth, such as acquiring other companies, expanding into global markets, or launching new product lines. Investors typically include larger venture capital firms and private equity.
Series C Funding Comparison
Meet Average

Industry standards

$50M
$50M
Medium
$50M
PolyAI
$62M
SeatGeek
$100M
Oura

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

Hybrid Work Options

Flexible Work Hours

Stock Options

Company Equity

Professional Development Budget

Conference Attendance Budget

Fertility Treatment Support

Family Planning Benefits

Wellness Program

Mental Health Support

Home Office Stipend

Phone/Internet Stipend

Enhanced parental leave

Annual learning and development allowance

One-off WFH allowance when you join

Private healthcare

Bike2Work scheme

Growth & Insights and Company News

Headcount

6 month growth

↑ 1%

1 year growth

↓ -2%

2 year growth

↑ 0%
PR Newswire
May 7th, 2025
Polyai Names The Cx 100 For 2025: One Hundred Visionaries Revolutionizing Customer Experience

Program celebrates its third consecutive year tapping the top 100 CX leaders around North America.NEW YORK, May 7, 2025 /PRNewswire/ -- PolyAI, the company powering the world's most lifelike AI agents for customer service and support, is proud to announce the release of its third annual CX 100. This deserving cohort includes 100 pioneering figures who have revolutionized the world of customer experience through their steadfast commitment to fresh ideas and enabling strategies, all while prioritizing the needs of the customer."The CX 100 is one of my favorite programs, as we get to work with so many creative, customer-focused leaders in the space, and this is our chance to spotlight those – both in and out of our client base – who have caught our attention," says Nikola Mrkšić, co-founder and CEO at PolyAI. "They've introduced revolutionary approaches, cultivated highly effective teams, and emphasized empathy as the foundation of outstanding customer engagement. Their accomplishments encourage others within and beyond their industries to completely rethink what's possible in customer experience."PolyAI assessed nominees based on their impact in three key areas: creating exceptional customer journeys for their respective organizations, driving a customer-first approach throughout their organizations, and leveraging technology and processes to enable superior service delivery.As in prior years, awardees hail from North American companies representing a wide range of sectors, featuring industry titans such as Aflac, Hertz, Waste Management and Charles Schwab, alongside regional standouts like Howard Brown Health, BMO Bank of Montreal, Canyon Ranch, and Alaska Communications. And what list would be complete without everyone's favorite jibbitz vessel, Crocs? The new entrants to The CX 100 join the ranks of previously named innovators from Marriott, American Airlines, Hopper, FedEx, Disney, Louis Vuitton and more.Meet the 2025 CX 100Visit the CX 100 website to explore the full list of honorees, and join us in celebrating these exemplary leaders who are proving that the future of customer experience is bright and progressive.About PolyAIPolyAI builds the world's most lifelike enterprise voice agents for customer service and support. Our voice AI platform helps companies like FedEx, Marriott, Allstate and Unicredit automate the work of thousands of customer service representatives and provide superhuman customer experience at scale

PR Newswire
Apr 15th, 2025
PolyAI unveils Agent Studio, empowering enterprises with generative AI for customer service excellence

NEW YORK and LONDON, April 15, 2025 /PRNewswire/ - PolyAI, a leading provider of AI agents for enterprise customer service, today announced the launch of its latest version of Agent Studio, the world's only voice-first omnichannel platform for conversational AI, offering enterprises full control and transparency over AI agents.

PR Newswire
Feb 28th, 2025
Hear Me Out: Consumer Study Reveals Phone Still Reigns In Customer Service

New data shows 86% of Gen Z ditches digital-first for phone supportNEW YORK and LONDON, Feb. 28, 2025 /PRNewswire/ -- PolyAI, a global leader in voice AI solutions for customer experience and service, reveals that 65% of Americans prefer a phone call as their primary method of contacting customer service for retail and travel brands. Perhaps more surprising, 86% of Gen Z and younger Millennial participants prefer the voice channel for support, breaking the stereotype that young people don't like to talk on the phone.A recent survey of 1,000 U.S. consumers, commissioned by PolyAI and conducted by Dynata, indicated a general openness to engage conversational AI, as long as it offers accurate and efficient support, especially during high-demand periods. While 55% of respondents are likely to immediately ask for a representative if they hear a robotic IVR (interactive voice response), 71% of consumers are willing to speak to an intelligent voice assistant if it could accurately fulfill their customer service needs (process a return, perform a price match, answer questions, etc)."The survey's findings echo what we're hearing from brands we work with: their customers don't like being on hold nor do they trust the ability of old school IVRs to solve their issue. This sentiment was born from decades of stagnation in contact center technology, which has historically been about operational efficiency over the customer experience," said Nikola Mrkšić, co-founder and CEO of PolyAI

Tech.eu
Feb 19th, 2025
“Our Future Is Predominantly American”, Says Ceo Of Nvidia-Backed London Startup Polyai

The CEO and co-founder of Nvidia-backed AI-powered voice assistant startup PolyAI says the London startup’s future is “predominantly American” but it will retain its UK office.Nikola Mrkšić, the co-founder of PolyAI, was speaking on the Tech.eu podcast, where he discussed the history of the startup, the rise of generative AI, and its impact on the workforce, DeepSeek, among other topics. The CEO said questions about the location of a startup's HQ, in a post-Covid world, were superfluous.Nikola MrkšićPolyAI was founded in 2017 by Mrkšić, (formerly of Apple’s Siri), Tsung-Hslen Wen (formerly of Google) , and Pei-Hao Su (formerly of Meta) who met at the University of Cambridge. The startup develops AI-powered automated voices for enterprise clients. Last year, it closed a $50m (£39.4m) funding round led by Hedosophia and NVentures,  the VC arm of Nvidia, valuing it close to $500m. The startup, which employs over 200 people, has offices in London (its biggest office), New York, San Francisco, and also an office in Belgrade, Serbia, where Mrkšić hails from. Over recent years, there has been much chatter about the merits and downsides of London as an HQ for startups. Mrkšić said the reason the startup’s future was largely in the US was because over 70 per cent of its revenues now came from the US market

Medium
Nov 15th, 2024
PolyAI Secures $50M, Partners with AWS

PolyAI, a leader in conversational voice AI, secured $50 million in Series C funding, raising its total funding to over $120 million. Key investors include Hedosophia, Nvidia’s NVentures, and Zendesk. The funds will support product development and global expansion. PolyAI also partnered with AWS to enhance the scalability and reach of its technology, offering more secure and reliable solutions for enterprise clients.

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