ASAPP, the Generative AI company for contact centers, introduced CoachingAI, a new product that automates the quality evaluation for 100% of contact center interactions, enabling supervisors and quality analysts to spend more time coaching their agents and less time evaluating them.

Join top executives in San Francisco on July 11-12, to hear how leaders are integrating and optimizing AI investments for success. Learn More. Since late last year, AI development has gained momentum at what seems like an inexorable pace. From large language models (LLMs) like GPT-4 that are capable of extraordinary cognitive feats (like scoring in the 90th percentile on the Uniform Bar Examination) to ASR platforms like ASAPP (which has reached 98.25% accuracy), it’s clear that the tempo of progress in AI will only continue to accelerate. Improvements in the field have been so rapid that a petition to impose a moratorium on training AI systems has received more than 27,000 signatures, including from many leading AI researchers, intellectuals and entrepreneurs. While caution is certainly warranted when it comes to technology as powerful as AI, the potential benefits of these systems are so vast that we will soon see rising AI adoption across a sprawling range of industries and sectors. The competitive advantages offered by AI will hasten its rate of adoption, and the technology will become increasingly differentiated by sector and use case. This means AI will become deeply embedded in the daily operations of a surging number of companies — a shift that will fundamentally alter how market share is distributed, which products and services are available to customers and how companies position themselves in the world. Why AI adoption will be rapid and widespreadIntelligence is the most powerful and dynamic resource we have — it’s an engine of innovation, it can be put toward unlimited purposes, and in the case of AI, it even has the potential to be recursively self-improving

“At ASAPP, ASAPP, Inc develop generative AI products to help leading brands transform their contact center into a revenue driver by giving their agents tools and insights to deliver optimal service.