ASAPP

ASAPP

AI-powered tools for customer service efficiency

About ASAPP

Simplify's Rating
Why ASAPP is rated
B-
Rated C on Competitive Edge
Rated B on Growth Potential
Rated B on Differentiation

Industries

Enterprise Software

AI & Machine Learning

Company Size

201-500

Company Stage

Series C

Total Funding

$380M

Headquarters

New York City, New York

Founded

2014

Overview

ASAPP uses generative AI to improve customer service by providing a conversational AI voice and chat agent that accurately transcribes calls, automates call summaries, and offers automated responses. Their services are aimed at businesses with high customer interaction volumes, such as call centers, and are offered through a subscription-based software-as-a-service (SaaS) model. This approach allows ASAPP to generate steady revenue while helping clients save time and reduce costs. The company's goal is to enhance human performance in customer service by addressing inefficiencies and providing actionable insights.

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Simplify's Take

What believers are saying

  • CoachingAI automates quality evaluation, freeing supervisors to focus on coaching agents.
  • Frank Slootman's board membership could enhance ASAPP's strategic market positioning.
  • AutoTranscribe's high accuracy improves contact center efficiency by reducing transcription errors.

What critics are saying

  • Potential class action lawsuit for data privacy violations could harm ASAPP's reputation.
  • Amazon's Nova Sonic increases competition in the real-time AI voice market.
  • Data privacy concerns may lead to regulatory challenges and financial penalties.

What makes ASAPP unique

  • ASAPP's AI Native products enhance productivity by automating workflows and augmenting human activity.
  • The CXP platform provides real-time guidance for customer care and sales agents.
  • ASAPP's machine learning models continuously learn from interactions, improving agent performance without manual programming.

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Funding

Total Funding

$380M

Above

Industry Average

Funded Over

3 Rounds

Series C funding is usually for startups that are doing well and are looking for more money to fuel major growth, such as acquiring other companies, expanding into global markets, or launching new product lines. Investors typically include larger venture capital firms and private equity.
Series C Funding Comparison
Above Average

Industry standards

$50M
$50M
Medium
$62M
SeatGeek
$100M
Oura
$120M
ASAPP

Benefits

Learning & Development

Comprehensive Health Benefits

Daily Catered Meals

Vacation

401K Program

Family Leave

Growth & Insights and Company News

Headcount

6 month growth

↓ -1%

1 year growth

↑ 0%

2 year growth

↑ 0%
Ahdoot & Wolfson
Jun 5th, 2025
ASAPP Wiretapping- Class Action Investigation

Ahdoot Wolfson attorneys are investigating a potential class action lawsuit against ASAPP, Inc. for their potential violation of California data privacy laws.

GeekWire
Apr 8th, 2025
Amazon Enters Real-Time Ai Voice Race With Nova Sonic, A Unified Voice Model That Senses Emotion

In-depth Amazon coverage from the tech giant’s hometown, including e-commerce, AWS, Amazon Prime, Alexa, logistics, devices, and more.Amazon CEO Andy Jassy teased ahead to today’s announcement when he unveiled Amazon’s Nova initiative in December at AWS re:Invent in Las Vegas. (GeekWire Photo / Todd Bishop)What happens when the AI senses the frustration or joy in your voice?A new speech-to-speech AI model from Amazon, called Nova Sonic, unifies speech recognition and generation to deliver more natural voice interactions — part of the Seattle tech giant’s broader effort to develop human-like intelligence in competition with Google, OpenAI, and others.Among other advances, Amazon says Nova Sonic picks up on tone of voice, adapting to the style and emotions of users. An angry customer on a support call might hear a calm, steady voice in return, while someone sounding excited could get a more upbeat response.“I think of intelligence as inseparable from context,” said Rohit Prasad, Amazon’s senior vice president of artificial general intelligence, who leads a central team working on the company’s most advanced AI technology.“If you’re excited about Hawaii, it will be excited about it,” he explained, as an example. “If you’re not, then it will suggest a separate destination.”Nova Sonic will be available to third-party developers through Amazon’s Bedrock service. Amazon is already using components of the model internally, in products including its newly released Alexa+ voice assistant.Unlike traditional voice systems that stitch together separate models for speech recognition, language processing, and text-to-speech, Nova Sonic combines all three in a single architecture, according to the company.Amazon says this integration allows the model to preserve the full context of a conversation — including intonation, pacing, and intent — making interactions feel more conversational and responsive.It can also take action in the middle of a conversation, like pulling up flight options or checking an account, without breaking the flow of the interaction.Amazon is making Nova Sonic available via a new streaming API built for real-time voice applications. It currently supports English with a few different voices and accents

Yahoo Finance
Jun 20th, 2024
ASAPP Named a Leader in Digital Customer Interaction Solutions by Top Independent Research Firm

ASAPP named a Leader in Digital Customer Interaction Solutions by top independent research firm.

SalesTechStar
Sep 11th, 2023
Snowflake CEO and Chairman Frank Slootman Joins ASAPP's Board of Directors

ASAPP, the generative AI company for contact centers, announced that Frank Slootman, CEO and chairman of Snowflake, has joined its Board of Directors.

SalesTechStar
Aug 1st, 2023
ASAPP launches coachingai, A Generative AI Product to fully automate quality assurance for 100% of contact center interactions

ASAPP, the Generative AI company for contact centers, introduced CoachingAI, a new product that automates the quality evaluation for 100% of contact center interactions, enabling supervisors and quality analysts to spend more time coaching their agents and less time evaluating them.

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