From siloed rooms to a high-performance workplace platform. Q-SYS redefines the AV platform at InfoComm 2026. During InfoComm 2026, QSC, a market leader in audio, video, and control solutions, outlined a vision for the Q-SYS workplace portfolio that shifts the focus from individual, siloed rooms to a fully connected, data-rich platform. "This shift represents the natural evolution of the company's 'Full Stack AV' vision,'" said Patrick Heyn, VP of QSC Marketing. Q-SYS is doubling down on the software layer, prioritizing data, orchestration, and enterprise-wide intelligence. "We created some context and bones behind the idea that you should be using data in ways that stretch beyond the primary purpose of the devices." The new architecture: spanning the landscape. The company's latest launches - the Q-SYS RoomSuite Collaboration Bar and the Q-SYS Scheduling Panel - serve as primary proof points for this expanded vision of a platform that spans into collaboration spaces, communal areas, and high-impact environments within the high-performance workplace. Furthermore, these new devices are more than just hardware; they function as data-gathering endpoints within the larger platform. The Q-SYS RoomSuite Collaboration Bar is a Windows-based device. Certified for Microsoft Teams, the solution features four high-resolution 50 MP cameras and a 16-element microphone array and is bundled with an 11-inch touchscreen controller. While it offers standard collaboration features, its true value lies in its integration with the wider Q-SYS Platform via Q-SYS Reflect. "It's so much more than bar," said Sanjay Kulkarni, VP of Product for QSC. "It's a context-generating endpoint that feeds into the cognitive cloud layer of our platform, capable of generating insights and actions across the enterprise." By installing these solutions across a facility, IT and facilities teams can gain a holistic view of building usage. When combined with the new 11-inch Q-SYS Scheduling Panel (QSP-11), which integrates with any Q-SYS system via Q-SYS Reflect, the platform effectively blankets the workplace, turning every interaction into a data point. Data as the differentiator. The broader shift toward a connected workplace hinges on the role of data. Kulkarni emphasized that data is not merely a collection of numbers; it is the foundation of orchestration. "If you want to improve anything, you have to understand it," Kulkarni noted. "Data, context, inference, action - that is the process. You have to contextualize that data. Based on that, you infer what might be happening, and you understand the insights behind it. Only then can you take action." This capability is further enhanced by QSC's strategic integrations. By collaborating with Microsoft Places and ServiceNow, Q-SYS is breaking down the silos that typically separate AV data from IT and facilities management. For instance, sensors in a room can detect whether a space is occupied or ready for the next meeting, feeding that information directly into facility workflows. To support this level of integration and scale, QSC has recently re-architected its Q-SYS Reflect cloud-based monitoring and management platform to run on a more modern IT infrastructure. This transition is not just about hosting; it is about preparing the platform to handle the complex, global requirements of Fortune 500 customers, including regionalized data hosting and stringent security compliance. "There is an intelligent design behind it that requires forethought and trust that a platform provider has your back in terms of its overarching vision for the future," Heyn said. "They know that our solutions are designed to do more for them tomorrow than they will today. That is the inherent value of the software-defined platform." Scaling beyond the room. While the collaboration space remains a key focus, Q-SYS is also leveraging its history in hospitality and entertainment to scale beyond the meeting room. The launch of the Q-SYS NVM Series video endpoints represents a push into larger, distributed environments where video distribution has historically been complex and expensive. "QSC cut its teeth in hospitality," Heyn explained. "We built Q-SYS to support some of the biggest hospitality venues on the planet. Up until this point, video distribution for thousands of endpoints was often handled by third-party video solutions. We are asking: why would you build these larger video solutions beside the platform when you can build it within the platform?" The Q-SYS NVM Series includes the NVM-302E encoder and NVM-302D decoder, delivering high-quality, low-bandwidth network video. By leveraging the same native Q-SYS platform used for DSP configuration and routing, these endpoints allow designers to maintain a consistent workflow, whether they are outfitting a single huddle room or a multi-story convention center. The thrust of the innovation came at the software layer, by addressing the designing and programming complexities that have plagued large-scale deployments. NVM Designer, for example, is a no-code software configuration tool within Q-SYS Designer Software that will allow an integrator to configure (and update) hundreds of endpoints in minutes. The path forward. For organizations looking to optimize workplace environments, the shift to a truly connected platform offers the potential for greater efficiency, productivity, and a future-ready infrastructure. Kulkarni and Heyn demonstrated, the tools to achieve this, whether through collaboration bars, scheduling panels, or large-scale video endpoints are already here. They just require a shift in perspective, viewing the entire workplace as a single, orchestrated system. A daily selection of features, industry news, and analysis for AV/IT professionals. Sign up below.

QSC(R) unlocks scalable network video distribution with Q-SYS(TM) NVM Series. June 18, 2026 QSC has introduced the new Q-SYS NVM Series video endpoints, expanding the video distribution capabilities of the Q-SYS Full Stack AV Platform. Designed for large-scale deployments, the NVM Series enables high-quality, low-bandwidth video transport across hospitality, corporate, entertainment, government, and other environments. The new lineup includes the NVM-302E encoder and NVM-302D decoder, leveraging Q-SYS Mediacast technology for efficient network video distribution while maintaining native integration of audio, video, and control. The company has also launched NVM Designer, a software configuration tool within Q-SYS Designer Software that simplifies deployment by allowing system integrators to configure hundreds of video endpoints without coding. By bringing video, audio, control, routing, and system management into a single platform, QSC aims to reduce design complexity, speed up installation, and improve scalability for enterprise-grade AV deployments. QSC, a market leader in audio, video, and control solutions, today announced the launch of Q-SYS NVM Series video endpoints,greatly expanding native video transport use cases for Q-SYS systems. Purpose-built for large scale deployments, NVM Series delivers high-quality, low-bandwidth network video distribution to a broad range of spaces across hospitality, entertainment, collaboration, government and more, while leveraging the native audio, video and control within the Q-SYS Full Stack AV Platform. Q-SYS NVM Series introduces a new deployment paradigm that significantly reduces design complexity and accelerates deployment of large-scale video systems. NVM Designer is a software configuration tool within Q-SYS Designer Software(TM) that offers system designers a simpler, no-code method for deploying hundreds of NVM Series endpoints in minutes, within the same native Q-SYS platform environment used for systemwide DSP configuration, AV routing, and user control interface design. Available hardware includes the NVM-302E encoder (software expandable up to two video channels) and the NVM-302D decoder (single video channel). These endpoints offer low-density I/O and deliver high-quality video using Q-SYS Mediacast, a network-efficient AV transport paradigm designed for large-scale video deployments. "We're expanding the Q-SYS video experience into more types of spaces and making it simpler to design and deploy large-scale video systems," says Sanjay Kulkarni, VP of Product, QSC. "The Q-SYS NVM Series expands Q-SYS native video capabilities to support large-scale deployments designed for enterprise environments - providing system designers with purpose-built tools to design, deploy, and manage video, audio, and control together within a single software environment."

How QSC delivers award-winning Customer Service | Quest for Quality 2025. Published: October 29, 2025 Author: Alyssa Borelli In its industry, where technical precision and project deadlines are paramount, the quality of customer service can make or break a partnership. This year, integrators and dealers have spoken, and their message is clear. QSC has earned the highly coveted 2025 Quest for Quality award for Best Customer Service - General Communication, a testament to the company's deep commitment to its partners. This crowdsourced award, voted on by the dealer channel itself, singles out QSC for its exceptional support and communication. To understand what sets QSC apart, Dan Ferrisi, Group Editor at Emerald, sat down with Mandy Spencer, Vice President of Sales, Operations & Enablement, and Derek Kuntz, Senior Manager of Customer Care for the Americas. The conversation offered a look into the philosophy and practices that drive QSC's award-winning customer experience. Building on a foundation of partnership. For QSC, exceptional service isn't an add-on; it's the core of their operational mindset. "At QSC, everything starts with the partnership mindset," explains Kuntz. This isn't just a corporate slogan. It translates into a proactive, solutions-first approach. The customer care team is armed with deep product knowledge, allowing them to anticipate needs rather than just reacting to problems. Kuntz emphasized the high stakes involved for their integrator partners. "We know that our integrator partners have one chance to get things right for their customer," he says. "We are your experts. We are your hand-to-hand to make sure that we deliver for the customer." This sense of shared responsibility is the backbone of the trust QSC has built. It's a collaborative effort that ensures a consistent and reliable experience, creating what Kuntz calls "moments that reflect our customer-obsessed culture." Fostering a "customer-obsessed" Culture. The term "customer-obsessed" is more than just buzz; at QSC, it's a strategic imperative that strengthens relationships with both integrators and end-users. Spencer views integrators as a direct extension of the QSC brand. "They are true partners delivering value to our customers," she says. This perspective drives the company's communication strategy. Recognizing that clear, fast and accurate information is critical for winning projects and ensuring success, QSC prioritizes its partners' ability to thrive. "When they thrive, we thrive," Spencer adds. "And that's how trust is built." This mutually invested attitude, where success is shared, has proven to be a powerful formula. It creates a dynamic where QSC is not merely a supplier but a genuine ally, shoulder-to-shoulder with its partners in the field. Scaling personalized service on a global level. Serving a worldwide customer base presents a significant challenge: how do you maintain a personal touch at scale? QSC tackles this by blending local insights with global consistency. Spencer explains that much of the customer service team is structured at a regional level. This allows team members to develop intimate knowledge of their specific integrators, the markets they serve and any unique requirements needed for customer satisfaction. This localized expertise is supported by a framework of standardized processes, systems and training. "We make sure that every interaction we deliver is consistent no matter where the customers are," Spencer says. This dual approach ensures that while the experience feels personal and tailored, the quality of support remains uniformly high across the globe. The secret ingredient: investing in people. When asked about the key to their success and what advice they would offer others, the answer from QSC's leadership was unanimous and clear: invest in your people. The principle of employee experience (EX) equals customer experience (CX) is a core value the company lives by. "We have regular one-on-one meetings with our employees," Spencer shares. "During those discussions, we talk about business issues as well as... their development interests." This commitment to open and frequent dialogue ensures employees feel heard, supported and empowered to excel. By creating an environment where "the best people can come to do their best work," QSC cultivates a team that is genuinely motivated to deliver outstanding service. This internal focus extends to advice for their partners. Spencer encourages integrators to "treat your suppliers as part of your brand." By providing consistent feedback - both positive and constructive - integrators can build the trusting relationships necessary to grow and capture more business together. The 2025 Quest for Quality award for Best Customer Service is more than just an accolade for QSC. It is external validation of an internal culture built on partnership, proactivity and a profound respect for both its people and its partners. As the pro AV landscape continues to evolve, QSC's model for customer care provides a powerful blueprint for success.