When ChatGPT first burst onto the scene, it sparked a wave of enthusiasm about how generative artificial intelligence (GenAI) could revolutionize online customer service. Finally, users won’t have to be frustrated by the canned answers of basic chatbots that often miss the mark. Instead, they could engage with a helpful, chatty AI chatbot that could understand their needs and — in the age of AI agents — complete the task. No need to call or text a human agent. More than two years later, many customer-facing chatbots aren’t smarter. Instead, AI has been relegated to helping human representatives research company policies and product information that they can give to customers

SAN FRANCISCO--(BUSINESS WIRE)--Qualified, the PipelineAI™ platform, today announced Piper, the AI SDR. Piper works across your entire website, either autonomously or in concert with your existing SDR team, and serves completely bespoke selling experiences designed to generate pipeline. This breakthrough AI technology is designed to help B2B marketers grow their pipeline generation in an intelligent, scalable way. Today’s announcement at the company’s live Product Reveal Event demonstrates its commitment to shaping the future of pipeline generation with automation and AI.AI Presents Tremendous Opportunity for B2B CMOsIt’s been an incredibly difficult time to be a B2B CMO. Program budgets, marketing teams, and sales development rep (SDR) resources have been cut, but pipeline targets continue to rise. A recent study of 500 B2B CMOs by Qualified Labs reported that 88% of marketing leaders have fewer resources, but higher pipeline targets, compared to last fiscal year.In parallel, AI technology has presented tremendous opportunities for innovation, productivity, and scale