Overview
Quantrics delivers outsourced customer experience and contact center services in the Philippines as part of NQX. It handles customer interactions across more than 120 call types, totaling over 20 million interactions per year, by blending the expertise of a global leader with highly skilled Filipino agents. The product works by managing and routing customer inquiries through a large, multi-channel operation designed to build trust and strengthen relationships, turning simple interactions into meaningful connections. What sets Quantrics apart is its scale (a 10,000-strong team), its dual roots in Canada and the Philippines, and its role within NQX to provide a broad, global standard of service while leveraging local talent. The company’s goal is to power and improve customer interactions worldwide, creating a more connected and trusted customer experience ecosystem.
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Simplify's take
What believers are saying
- NQX won Asia CEO recognition for service excellence and employee wellness on October 14, 2026.
- July 2026 modernization investments with Schneider Electric signal new client capacity and efficiency.
- September 2026 partnerships with Mayor Leni Robredo and Rotary expand local goodwill and hiring channels.
What critics are saying
- Brand transition from Quantrics to NQX can confuse clients and recruits through 2026.
- Rivals like Concentrix and Telus International can undercut NQX on price and scale.
- Heavy Philippines concentration exposes NQX to typhoons, labor shortages, and site disruption.
What makes Quantrics unique
- 2025 rebrand unified Nordia and Quantrics into NQX across Canada and Philippines.
- NQX combines contact centre, digital, and consulting under one operating model.
- Quantrics built a Philippines base since 2016, supporting Canadian French and English service.
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