Quiq wins Customer Experience AI Solutions category in the SiliconANGLE TechForward Awards. Sep 14, 2026, 09:00 ET BOZEMAN, Mont., Sept. 14, 2026 /PRNewswire/ - Quiq, the agentic AI agent platform that delivers exceptional customer experiences today announced it has been named a winner of SiliconANGLE's 2026 TechForward Awards in the Customer Experience AI Solutions category. The Quiq team has brought its AI platform to millions of people helping enterprises scale by handling the real-life messy conversations and complicated questions that support teams get every day. From helping end-to-end with a return or exchange, collecting warranty information to file a claim, or helping a customer navigate step-by-step through a purchase, Quiq's AI agents answer the repetitive and routine calls with empathetic and responsive voice technology - leaving the higher value conversations to human agents. Quiq gives businesses complete visibility into the AI agent's actions along with Verified Intelligence that protects brands from hallucinations and misinformation. The core problem Quiq solves: enterprises need AI agents to handle routine repetitive customer inquiries so that their human agents can focus on high-value and meaningful conversations - all while maintaining the highest level of customer experience and protecting their business from AI mishaps. Most businesses have struggled to deliver on that promise: Voice AI agents feel clunky and unhelpful, chatbots deflect rather than actually solve problems, AI and human agent hand-offs require customers to repeat themselves, and black box AI makes it hard for enterprises to predict and understand AI actions. Quiq addresses all of this in one platform. AI Agents resolve customer issues. AI Assistants support human agents in real time. Context flows across every channel and Quiq gives enterprises the tools to continuously analyze and improve their customers' experience. "This award recognizes what customers and consumers have been asking for: AI that delivers a lifelike and empathetic experience and solves problems quickly. The Quiq team has deployed our advanced Voice AI technology to millions of consumers and the response has been tremendously positive," said Mike Myer, CEO of Quiq. "Users get the help they need, human agents are supported with the right information at exactly the right time, and the business develops loyal customers who keep coming back. It's gratifying to see that approach recognized by SiliconANGLE in the TechForward Awards." The TechForward Awards recognize the technologies and solutions driving business forward. As the trusted voice of enterprise and emerging tech, SiliconANGLE applies a rigorous editorial lens to highlight innovations reshaping how businesses operate in our rapidly changing landscape. This awards program honors both established enterprise solutions and breakthrough technologies defining the future of business, spanning AI innovation, security excellence, cloud transformation and data platform evolution. This year's TechForward Awards was the largest and most competitive SiliconANGLE Media Awards program to date. Quiq was selected as a winner by a panel of industry experts and technology leaders. Quiq's winning submission will also be featured in the SiliconANGLE TechForward Buyer's Guide, a digital resource connecting technology buyers with recognized solutions across AI, security, cloud and data platforms, publishing September 28, 2026. "This year's winners truly stood out among an exceptionally strong group of entries," said Dave Vellante, co-founder and co-CEO of SiliconANGLE Media. "We want to extend a sincere thank-you to our panel of judges, whose rigorous evaluation process ensured that every awardee paired real innovation with measurable results. For technology leaders assessing where to deploy capital for maximum return, these companies warrant a closer look." Quiq integrates with every tool in the typical enterprise tech stack from CRMs to CCaaS to CES systems. Most recently we announced Verified Intelligence which is an innovative new way to verify AI claims, add guardrails, and run thousands of simulations of real-world scenarios - all with 100% visibility into how the AI agent made each and every one of those decisions. Customers consistently see impact across three areas. On cost savings, Brinks Home achieved a 67% reduction in cost per interaction and Roku reduced cost per interaction from $3.00 to $0.50. On revenue generation, Terminix drove $7 million in sales in nine months, and Staples saw a 50%+ increase in calls routed to sales. On improved customer experience, Panasonic increased customer NPS to 75+. "What I find most rewarding about this program is the community forming around it, the entrants pushing each other to build better products and the judges who bring genuine expertise and attention to evaluating them," said John Furrier, co-founder and co-CEO of SiliconANGLE Media. "Winners become part of a community that stays active even after the announcement." About Quiq Quiq is the agentic AI agent platform that resolves customer needs across every customer interaction, maintaining continuous context across all channels while giving brands complete visibility into every AI decision. Leading global brands including Roku, Brinks Home, Staples, IHG Hotels & Resorts, Terminix, Urban Outfitters, Anthropologie, and Bob's Discount Furniture trust Quiq to resolve customer needs with confidence. Learn more at quiq.com. About SiliconANGLE Media | theCUBE SiliconANGLE Media operates at the intersection of media, technology, and AI through SiliconANGLE, theCUBE Network, theCUBE Research, CUBE365, theCUBE AI, and theCUBE SuperStudios. Founded by John Furrier and Dave Vellante, theCUBE broadcasts from its studio on the NYSE trading floor and from Silicon Valley, delivering leading live coverage at major tech events worldwide. SiliconANGLE reaches more than 15 million technology professionals and has interviewed over 11,000 C-suite and technical leaders. SOURCE QUIQ, INC.

Quiq, an agentic AI agent platform, has launched Voice Assist, a capability extending its AI Assistants to live voice calls. Unlike traditional agent assist tools that rely on rigid workflows and only offer suggestions, Voice Assist provides real-time adaptive guidance during calls and can execute actions directly, such as sending tracking links or order details whilst the agent remains on the line with the customer. The system operates using the same Process Guides, knowledge sources, and Verified Intelligence guardrails governing Quiq's digital AI Assistants across chat, SMS, and email. Existing customers using these capabilities on digital channels have reported a 20% decrease in human agent conversation time and an associate satisfaction rate of 4.82 out of 5. Voice Assist is now available to customers.