A new breed of autonomous artificial intelligence called agents is taking over customer service and operations at major companies, making decisions that, until recently, required human managers. The shift marks a turning point in enterprise automation as companies move beyond basic chatbots to deploy sophisticated AI agents that can navigate complex business processes independently. Commerce.AI’s latest offering exemplifies this trend, with AI systems increasingly trusted to handle sensitive customer interactions and operational decisions that shape company performance. Commerce.AI launched auto-AGENTS, an AI system that autonomously handles business interactions across voice, chat and text channels. The system includes specialized AI agents for tasks like data retrieval, sentiment tracking and post-call automation, aiming to boost enterprise efficiency while allowing human agents to focus on high-value work

BURLINGAME, Calif., Aug. 27, 2024 /PRNewswire/ -- unitQ, the leading AI-powered customer feedback platform empowering organizations to take a customer-centric, real-time data-driven approach to craft high quality products, services and experiences, announced today the 50 winners of the unitQ 2024 Summer Quality Excellence Awards.These awards celebrate and recognize companies that have shown exceptional commitment to delivering consistently high-quality products and services, and have earned overwhelmingly positive user feedback.Recognizing companies delivering quality products and services, and have earned overwhelmingly positive user feedback Post thisThe winners are setting new benchmarks for excellence in their respective sectors, demonstrating unparalleled dedication to the customer experience. These awards represent a commitment from product, engineering and support teams to foster a culture of continuous improvement backed by high user satisfaction."The dedication and effort these companies have shown in upholding superior quality across their offerings and client interactions is remarkable and deserves recognition with the unitQ Quality Excellence Award," said Christian Wiklund, unitQ CEO. "We are proud to honor these organizations for their unwavering commitment to excellence."The unitQ 2024 Summer Quality Excellence Awards, released today, are grounded on the comprehensive AI analysis provided by unitQ's customer feedback software. unitQ's proprietary AI and ML algorithms translated, categorized and summarized 40,040,889 pieces of publicly available Google Play Store and Apple App Store user reviews for 7,850 top Android and iOS top mobile applications, surfacing:Top Quality IssuesTop feature requestsTrending 4-start reviews on brink of a 5-star reviewTop 50 apps driving quality excellenceRecipients were among those companies that received a Good to Epic unitQ Score. The unitQ Score is unitQ's unbiased and proprietary machine-generated metric that represents the percentage of a company's users reporting a frictionless experience with their product or service

Remitly’s new office in New Westminster, B.C. (Remitly Photo)Seattle-based digital remittance company Remitly is expanding its office-space footprint to the Greater Vancouver, B.C., area, the company announced Tuesday.The location in New Westminster, B.C., is the first in Canada for the 13-year-old company.Remitly said the 3,600-square-foot office will support up to 35 employees with a focus on product development “across several priority areas for the business.” At least 10 job openings on the Remitly site are for a variety of engineering roles.In June, Remitly confirmed that it had secured space at the Rainier Square Tower in downtown Seattle, with plans to relocate next year from its current headquarters, just around the corner at 1111 3rd Ave.Remitly employs more than 450 people in Seattle, and more than 2,700 worldwide.A company spokesperson said Tuesday that the B.C. office “does not impact Remitly’s hiring plans in Seattle” where the company’s “foot is still very much on the gas in terms of growth.”