Rocket.Chat

Rocket.Chat

Open-source omnichannel chat platform for teams

Overview

Rocket.Chat is an open-source communication platform that enables team collaboration and customer engagement through a modular, omnichannel live chat system. It supports team chat, video conferencing, file sharing, and AI-driven customer support, and can integrate with multiple tools and channels. The core product is available for free (freemium) with paid enterprise plans, services, and professional support to unlock advanced features. It can be deployed self-hosted or hosted, offering security and customization, which appeals to large organizations, healthcare providers, and blockchain communities. Compared with competitors, its open-source nature, strong customization, self-hosting options, and broad channel integrations set it apart. The goal is to provide a secure, scalable, and adaptable communication and customer-support platform that can be tailored to fit diverse organizational needs across industries.

About Rocket.Chat

Simplify's Rating
Why Rocket.Chat is rated
B-
Rated B on Competitive Edge
Rated B on Growth Potential
Rated C on Differentiation

Industries

Enterprise Software

Cybersecurity

Crypto & Web3

AI & Machine Learning

Company Size

51-200

Company Stage

Series A

Total Funding

$37M

Headquarters

Wilmington, Delaware

Founded

2015

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Simplify's Take

What believers are saying

  • Pexip partnership positions Rocket.Chat as privacy-first alternative to legacy vendors.
  • Omnichannel expansion via Instagram Direct, Telegram, HubSpot drives enterprise adoption.
  • Government partnerships with BahFed unlock secure communications market segment.

What critics are saying

  • Meta restricts Instagram Direct API access, eliminating key omnichannel differentiator.
  • Mattermost's FedRAMP authorization captures government and secure comms market share.
  • Zulip's superior threading erodes developer and open-source community user base.

What makes Rocket.Chat unique

  • Open-source platform with 12M+ users across 150 countries and 30k+ contributors.
  • Omnichannel integration enables Instagram, Telegram, WhatsApp, SMS, and email unified support.
  • Self-hosted deployment option provides complete data control and compliance flexibility.

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Funding

Total Funding

$37M

Meets

Industry Average

Funded Over

4 Rounds

Series A funding typically happens when a startup has a product and some customers, and now needs funding to scale. This money is usually used to grow the team, expand marketing, and improve the product. Venture capital firms are frequently the main investors here.
Series A Funding Comparison
Below Average

Industry standards

$15M
$8.2M
Discord
$10M
Rocket.Chat
$15M
Canva
$30M
Kalshi

Benefits

Remote Work Options

Flexible Work Hours

Paid Vacation

Health Insurance

Stock Options

Wellness Program

Mental Health Support

Phone/Internet Stipend

Company Equity

Growth & Insights and Company News

Headcount

6 month growth

-1%

1 year growth

0%

2 year growth

-1%
Rocket.Chat
Dec 8th, 2025
Rocket.Chat Awarded a 2025 AWS Partner Award

Rocket.Chat awarded a 2025 AWS Partner Award. Rocket.Chat recognized as Rising Star Partner of the Year (Technology) - LATAM winner, one of many AWS Partners around the globe that help their customers drive innovation Las Vegas, NV - December 8, 2025 - Rocket.Chat is excited to announce it is a recipient of a 2025 Geography and Global AWS Partner Award, recognizing leaders around the globe that are playing key roles in helping their customers drive innovation and build solutions on Amazon Web Services (AWS). Rocket.Chat is excited to announce it has been named the winner of Rising Star Partner of the Year (Technology) - LATAM, recognizing top AWS Partners that have seen significant year-over-year growth in their Technology business. Announced during the Partner Awards Gala at AWS re:Invent 2025, the Geographic and Global AWS Partner Awards recognize a wide range of AWS Partners that have embraced specialization, innovation, and cooperation over the past year. Geo and Global AWS Partner Awards recognize partners whose business models continue to evolve and thrive on AWS as they support their customers. Rocket.Chat's secure, open-source communication platform - trusted by organizations such as eu-LISA to maintain full data sovereignty while enabling real-time collaboration - has demonstrated exceptional scalability and reliability on AWS, supporting mission-critical operations across Europe. "We are honored to be recognized by AWS with this award, which reflects our commitment to delivering secure, flexible, and scalable communication solutions for organizations with the highest compliance requirements. Our partnership with AWS continues to accelerate our ability to innovate and help customers maintain complete control over their data" said Bruno Weiblen, Head of Global Partnerships at Rocket.Chat. The Geography and Global AWS Partner Awards included a self-nomination process across several award categories, awarded at both the geographic and global level. All AWS Partners were invited to participate and submit a nomination. Award submissions were reviewed by a third-party, Canalys, and selected with special emphasis placed on customer success use cases. In addition, there were several data-driven award categories, which were evaluated by a unique set of metrics that helped measure AWS Partners' performance over the past year. Canalys audited the datasets used to ensure that all measurements and calculations were objective and accurate. Finalists represented the top three ranked AWS Partners across each category. The AWS Partner Network (APN) is a global program focused on helping partners innovate, accelerate their journey to the cloud, and take full advantage of the breadth and depth of AWS. About Rocket.Chat - Rocket.Chat Secure CommsOS(TM) is a communication platform that unifies messaging, voice, video, AI, and mission-critical applications - ensuring uncompromising security, compliance, and operational efficiency for governments, defense, and critical infrastructure organizations operating in high-stakes environments. Its best content, once a week. Join the 35,000+ pros who get its insights, tips and best practices delivered weekly.

Refresh Miami
Dec 12th, 2023
Hr-Tech Unicorn Factorial Expands In North America, With Miami As Its Hub

By Riley KaminerPersonnel management. Payroll. Recruitment. These aren’t necessarily the tasks that make startup founders excited to get up in the morning. Yet they’re critical to make businesses thrive.So why not automate it? In a context where around half of tasks can be automated, only about a third of HR tasks have been automated.The team from Barcelona scaleup Factorial believes that needs to change. The company offers HR software, primarily targeting small and medium-sized businesses

Tech in Asia
Nov 7th, 2023
Ncs’ New Partnerships Signpost What The Tech Sector Needs To Look Out For

A huge stage. An even bigger hall. A shower of spotlights that make me feel like I’m about to witness the concert of a lifetime. I’m at the very first edition of NCS Impact, a marquee event hosted by – as the name suggests – NCS, a leading tech services firm.NCS CEO Ng Kuo Pin delivering his opening address / Photo credit: NCSTaking a look at the event agenda, I see some big names in the tech sector coming together to talk about pertinent issues – cybersecurity, genAI, robotics, and more are all on the menu. “Through this event, we also had the goal of bringing our enterprise and government clients together – both local and overseas – to exchange ideas and listen to pre-eminent speakers on navigating current complexities and harnessing technology to advance communities,” says Sam Liew, managing partner for Gov+, the government strategic business group at NCS

FinSMEs
Sep 21st, 2023
Rocket.Chat Raises US$10M in Series A Bridge Funding

Rocket.Chat raises US$10M in Series A bridge funding.

Gunderson Dettmer Stough Villeneuve Franklin & Hachigian
Sep 21st, 2023
Alexia Ventures Led Rocket.Chat's $10M Series A

Gunderson Dettmer represented client Alexia Ventures in leading the $10 million Series A financing of Rocket.Chat, an open source communication platform.

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