Overview

RouteThis provides a software-as-a-service platform that helps internet service providers and smart home brands improve WiFi performance in customers’ homes. The system uses existing WiFi-enabled devices in a home to run diagnostics and generate in-home network data, which agents and end users can use to identify, resolve, and prevent connectivity issues remotely. This approach automates problem detection and streamlines agent workflows, reducing call times and repeat visits. RouteThis differentiates itself by offering deep visibility into home networks and actionable customer insights that reveal upsell opportunities and support efficiency, rather than relying solely on generic remote troubleshooting. The company’s goal is to deliver reliable, guideline-based in-home WiFi experiences at scale, helping its customers improve customer satisfaction and grow revenue through SaaS subscriptions.

Significant Headcount Growth