Overview
SMA Support Services provides business process outsourcing and virtual support focused on home remodeling and restoration contractors. It assigns dedicated virtual assistants who integrate with client teams to handle administrative, financial, and customer-support tasks, using 24/7 call handling, lead qualification, appointment scheduling, CRM management, and back-office finance services. Unlike freelancer marketplaces, SMA embeds industry-trained VAs into ongoing client workflows and offers full back-office and financial support, backed by a Philippine delivery team and part of Omnia Exterior Solutions. Its goal is to help contractors scale operations, grow sales, and speed up revenue collection by reducing administrative overhead.
Work here?Claim your company
Simplify's take
What believers are saying
- SMA's 2026 site says 300+ trained professionals and active remote hiring.
- Its 2026 pricing starts at $3,700 monthly, signaling premium demand from contractors.
- Voice AI onboarding and integrations roles show expansion beyond human support into automation.
What critics are saying
- The website claims 2019 founding, but 2026 pages say operations since 2014, raising diligence issues.
- SMA's promise of 50-80% conversion gains invites customer churn when results disappoint.
- Omnia Exterior Solutions owns SMA; a roofing downturn could slash demand and force consolidation.
What makes SMA Support Services unique
- SMA embeds trained virtual assistants inside contractor workflows, not a shared freelance marketplace.
- The company specializes in roofing, remodeling, and insurance-claims operations with ProLine, Roofle, CompanyCam.
- SMA sells recurring monthly teams, with US management and Philippines delivery, since 2014.
Help us improve and share your feedback! Did you find this helpful?