Scaler names Srishti Mathur as Group Head - Corporate Communications. Srishti will prioritise strengthening Scaler's brand at a strategic level, crafting a clear and differentiated positioning rooted in outcomes and credibility Scaler, India's leading tech education platform, has announced the appointment of Srishti Mathur as its new Group Head - Corporate Communications, further bolstering its leadership team as it moves into its next phase of expansion. In this key role, Srishti will oversee Scaler's integrated communications mandate across India, the US, and the UAE, collaborating closely with the founders and leadership team to shape brand positioning, strengthen stakeholder engagement, and craft a unified narrative across multiple markets and business verticals. Srishti brings close to two decades of experience in corporate communications, public relations, and brand building, having worked with both global enterprises and high-growth startups at leading PR consultancies across the country. Most recently, she led PR and Corporate Communications at Physics Wallah, where she played a crucial role in building the function during a period of rapid growth and shaping the organisation's external narrative as it prepared for its IPO journey. Her entrepreneurial stint as Co-founder and CEO of Plants Cart also gave her valuable insights into building ventures from scratch and navigating the complexities of consumer and brand development. Srishti is also an active mentor to early-stage startups, especially women entrepreneurs, with a strong interest in sustainability-driven ventures. "We are delighted to welcome Srishti Mathur to Spaler," said Abhimanyu Saxena, Cofounder of Scaler. "Her deep expertise in strategic communications, coupled with her experience in scaling brand narratives for high-growth companies, will be instrumental as we expand our global footprint and reinforce our position as a leader in tech education and career transformation. Srishti's vision for a unified and impactful brand voice aligns perfectly with our ambitious goals." "In the Al era, wherein skilling and future-readiness are paramount, Scaler's mission of bridging the talent gap and transforming careers deeply resonates with the impact I aim to create. This role presents an exceptional opportunity to bring sharper narrative thinking to a brand that is so effectively solving a critical problem at scale. I am excited to build a more consistent, cohesive voice for Scaler as we continue to empower professionals for the future of work," said Srishti Mathur, Group Head - Corporate Communications at Scaler. Over the next 6-12 months, Srishti will focus on strengthening Scaler's brand at a strategic level, developing a clear and differentiated positioning anchored in outcomes and credibility. Her key priorities include evolving Scaler from being perceived primarily as a strong edtech player to establishing it as a definitive voice in the future of work and tech careers globally. This will involve building a more unified brand story, amplifying leadership narratives, and ensuring consistency across markets while maintaining local relevance.

Scaler unveils ambitious 12-month online PGP in Business & AI with a ₹50 cr growth strategy. Bengaluru, Dec 01: Scaler, India's leading tech education platform, today announced the launch of its PGP in Business & AI, a 12-month, online, master's certificate program designed to prepare management professionals for business critical roles in an increasingly technology- and AI-driven world. To accelerate its development and ensure nationwide reach, Scaler will invest INR 50 Crore over the next two years to scale the programme, strengthen industry partnerships, and deepen applied learning infrastructure. The newly launched PGP in Business & AI represents an evolution from a traditional MBA orientation to an upskilling-first, tech-integrated management programme. The curriculum blends core management foundations with technology awareness and applied AI concepts, enabling learners to make better, faster, and more data-led decisions. The 12-month programme is entirely online, with in-person immersions. Earlier this year, the GMAC Prospective Students Survey 2025 reported a sharp rise in expectations from management programmes: 46% of prospective MBA candidates now consider AI "essential" in graduate management education, up from 40% in 2023 and just 29% in 2022. At the same time, while the MBA remains the most sought-after credential globally, the report highlights a significant surge in interest in specialised, skills-focused business master's programmes, particularly among pre-experience learners and professionals aged 30 or older. Yet, despite this shift in learner expectations, 16% of business schools still report no AI integration in their curriculum, underscoring a growing mismatch between what professionals need and what traditional programmes offer. Reinforcing this, the more recent GMAC Application Trends Survey shows that global MBA applications rose by 7% in 2025, reflecting demand for digital, analytical and strategic capabilities. In India, the employability of MBA graduates has jumped from 47% in 2021 to 78% in 2025, mainly driven by industry preference for managers who combine strong business fundamentals with digital and AI fluency. Together, these insights reveal a clear market gap: professionals increasingly seek practical, industry-applied, AI-powered management education, while traditional programmes are slow to adapt. Scaler's new PGP in Business & AI has been designed precisely to address this gap. "The definition of a management leader has undergone a seismic shift. Today's leaders must pair strong business fundamentals with fluency in data, technology, and AI-led decision-making," said Abhimanyu Saxena, co-founder of Scaler and InterviewBit. "That's why we are committing INR 50 Crores to this initiative. We see this as a pivotal national need, and we are investing to build the calibre of leadership India's future demands." Scaler's PGP in Business & AI begins with a two-month foundation phase covering core management principles and basics of structural thinking, data analysis, research, business communications, business quant, supply chain and logistics. Learners then progress into a four-month management mastery phase, exploring in depth key concepts such as operations, strategy, finance, marketing, team management, economics and operations. This is succeeded by a 1-month AI foundation which teaches how modern AI works - transformers, embeddings, reasoning - and how to use it safely and reliably in real tasks. This is followed by a three-month AI & Digital Specialisation that integrates applied AI concepts across product management, strategy, operations, marketing and commercial finance. The programme culminates in a two-month major capstone - an applied industry project sourced from Scaler's enterprise partners, where learners tackle real business challenges in areas such as GTM, digital operations, customer intelligence and commercial strategy. The programme stands out for its focus on practical, future-ready management education that integrates technology and AI at every stage. Learners benefit from applied, industry-focused instruction supported by Scaler's AI-powered learning assistant, global case studies and live sessions with leaders from top organisations. Through weekly real-world assignments, decision labs, simulations and a capstone project, participants build a strong portfolio that demonstrates real capability. Career acceleration is built into the experience, with access to seasoned mentors across domains, curated founder and industry networks, demo days, and AI-enabled mock interviews that prepare learners for management roles. With part-time and modular management program formats growing 5% in global enrollments (AMBA - BGA Report, 2025) and AI integration becoming a baseline expectation in management education, industry data shows a clear shift: the future of management learning is flexible, applied, digital-first, and AI-led. Scaler's PGP in Business & AI aligns squarely with this trend, offering a contemporary alternative to traditional management programs for India's evolving workforce. The programme is ideal for early to experienced professionals aiming to move into management or leadership roles, including tech talent seeking strategic fluency and corporate managers navigating digital transformation. It also suits startup founders building tech-led or AI-enabled businesses.

AI Skill Development: empowering workforce transformation for better CX and EX. Navigating CX and EX challenges in the era of ai-driven workforce transformation. In today's rapidly evolving business landscape, customer experience (CX) and employee experience (EX) leaders face mounting pressures. Digital transformation, especially driven by artificial intelligence (AI), is reshaping how companies engage customers and empower employees. Yet, despite shiny new technologies, real-world challenges remain deeply human: How do you reskill your workforce fast enough? How can you align employee capabilities with dynamic customer expectations? How do organizations future-proof their CX and EX strategies in this AI era? The time has come for AI skill development. These questions are no longer hypothetical. They are urgent priorities for enterprises, governments, and digital natives alike. As AI adoption accelerates, the demand for specialized skills in data science, machine learning, and AI application is surging globally. Bridging this skill gap has become a core challenge affecting CX and EX outcomes, touching everything from service personalization to frontline innovation. The core challenge: bridging the AI skills gap in CX and EX. Workforce skills have traditionally lagged behind technology adoption. A recent study by the World Economic Forum emphasizes that by 2027, over 50% of all employees will require significant reskilling due to AI and automation. This skills gap directly impacts customer experience: employees who lack AI competencies struggle to leverage data-driven insights, creating a disconnect between customer expectations and service delivery. Scaling enterprise-wide AI upskilling programs is complex. It requires tailored learning that goes beyond generic training. Organizations need practical, industry-aligned courses that address their unique CX/EX contexts. These initiatives must also be adaptive to market variations, such as those in India and the Middle East, where regional nuances influence technology adoption and workforce readiness. Case study: Scaler's strategic move to drive AI Skill Development. Scaler, India's leading tech education company, recently appointed Ratnakar Reddy as Head of B2B business for India and the MENA region. This leadership change signals a strategic push to tackle the AI talent shortage that affects CX and EX initiatives deeply. Ratnakar, with over 25 years of experience at tech giants like Microsoft, IBM, and Google Cloud, brings a nuanced understanding of the intersection between technology and business transformation. Scaler's approach involves delivering industry-validated AI curricula and AI-powered learning tools that tailor skill development to specific enterprise needs. For example, Scaler's partnership with the Abu Dhabi Global Market Academy and telecom operator DU illustrates their commitment to localized, practical workforce enablement. They also collaborated on a job portal with NAFIS to connect skilled talent with relevant job opportunities, addressing both skill development and employment access in the region. Expert insights: why tailored AI learning matters for CX and EX. According to Ratnakar Reddy, "The immense demand for AI and Data Science skills across industries presents an unparalleled opportunity for India to become the global skill capital, meeting both domestic and international demands." The essential takeaway is clear: industry-specific, future-proof skill training is key to driving meaningful AI integration in enterprise CX and EX strategies. Moreover, learning programs must be agile to accommodate evolving technology trends and diverse market requirements. Organizations that invest in continuous learning - supported by expert mentorship and real-world project experience - see a better return on investment. Industry data from Scaler's existing learner base show an average 4.5x return on investment with a salary hike of approximately 126%, highlighting the economic value of targeted upskilling. Actionable strategies for CX/EX leaders. * Embed Skill Development in Business Strategy: Viewing skill-building as integral to CX and EX strategies boosts adoption and accountability. Align learning goals with customer journey maps and employee empowerment frameworks. * Leverage Industry-Validated Curricula: Partner with education providers offering practical, market-relevant courses. Programs like Scaler's focus on real-world challenges and current technology trends, enhancing workforce readiness. * Focus on Regional Market Nuances: Customize learning paths to reflect regional industry needs and workplace cultures. This is especially critical in diverse markets like India and MENA. * Promote Continuous Learning Culture: Encourage ongoing education. Especially with expert mentorship, peer learning, and project-based assessments to ensure skills evolve alongside technology. * Measure Impact through Outcome Metrics: Track ROI. Especially through career progression, employee engagement data, and improved customer satisfaction scores to validate upskilling efforts. Conclusion: seizing the AI upskilling opportunity for CX and EX excellence. As AI reshapes industries, the future of CX and EX hinges on certain factors. Like, the ability to rapidly develop workforce capabilities aligned with technological transformation. Scaler's appointment of Ratnakar Reddy and their strategic initiatives in India and MENA exemplify means something. It shows how targeted, validated skill-building programs can drive this change. CX and EX professionals must prioritize tailored AI learning. That needs to be coupled with practical application. This is important to meet evolving market demands. The stakes are high. But so are the rewards. mpowered employees, delighted customers, and sustained competitive advantage in a new AI-driven era. Let this be a roadmap for CX and EX leaders. Embrace continuous AI skill development. Integrate it with experience strategies. And capitalize on the transformation wave with well-crafted, regionally relevant learning journeys.