SingleSource names Holly Wilson SVP of operations. Sep 28, 2026 The 25-year mortgage veteran joins from Freedom Mortgage and will oversee operations SingleSource Property Solutions has named 25-year mortgage industry veteran Holly Wilson senior vice president of operations, adding a former Freedom Mortgage executive to its leadership team. Wilson will lead the Canonsburg, Pennsylvania-based company's operations leadership team and work across sales, finance, technology, and client service. She will also oversee budget accountability across SingleSource's business lines, with a focus on service-level agreement compliance, turnaround times and process improvements. SingleSource provides property valuation, title and settlement, field services, REO asset management, and document management services to mortgage lenders, servicers, banks, credit unions, and other financial services companies. "Holly brings a clear vision for how we'll continue to grow, and we're thrilled to welcome her to our team," SingleSource CEO Brian Cullen said. "She has built her career building and leading high-performing operations teams, managing vendor and operational functions, and rolling out new technology solutions." Wilson most recently held several leadership positions at Freedom Mortgage, including director of IT product management. In that role, she worked on technology designed to improve processes across the company's retail, wholesale, and correspondent channels. Get the NMP Daily Essential stories, every weekday. She also led title and appraisal operations for Freedom Mortgage's retail call center and support teams within its wholesale operations, according to SingleSource. Earlier in her career, Wilson managed vendor relationships and served in a closing leadership role at Title Resource Group. "My goal is to make sure every client commitment is met, every dollar is managed with discipline, and every part of our operation is built to support the company's growth," Wilson said. The appointment comes as SingleSource has been building out its leadership team and investing in its mortgage technology and valuation operations. In July, the company named Noah Meier chief appraiser, bringing in the former Xome and ServiceLink executive to expand its valuation services and strengthen quality assurance. SingleSource has also been preparing lenders and originators for changes in appraisal reporting. Earlier this year, SingleSource's Dan Figurski spoke with NMP about the redesigned Uniform Residential Appraisal Report and UAD 3.6, including the operational and technology changes lenders face as the industry moves to the new appraisal framework. Founded in 2000, SingleSource says its services span the loan origination and servicing lifecycle. The company is headquartered near Pittsburgh.

ServiceLink adds four national sales executives. Aug 31, 2026 New hires will focus on client growth and lender partnerships within the company's origination division ServiceLink has added Mike Barker, Cheryl McKenzie, Sara Nakae, and Rick Trew as national sales executives in its origination division, the company announced Thursday. The four executives will be responsible for developing client growth strategies and establishing new lender partnerships for the mortgage services provider. The appointments continue a broader buildout of ServiceLink's origination sales operation. In March, the company added four other mortgage professionals to the division, bringing the number of additions announced for the team in less than six months to eight. Barker brings more than 15 years of experience in mortgage lending, strategic planning, sales, operations management, process improvement, and relationship development. He most recently served as customer care manager at Third Federal Savings and Loan and previously was vice president and home lending manager at JPMorgan Chase. McKenzie has more than a decade of sales and business development experience in mortgage banking and financial technology. Her background includes customer success, enterprise training, product adoption, and business transformation. She previously worked as a business analyst and senior sales consultant at Sagent and as a learning consultant at Citizens. Nakae brings more than 15 years of experience in financial technology and financial services, with a focus on developing sales and marketing strategies for lenders. She previously served as vice president of enterprise sales at FirstClose and senior vice president of sales and marketing at Candor Technology. Trew has more than 25 years of executive leadership experience in the mortgage and financial services industries. His background includes business growth, market expansion, operational management, and team development. He previously held senior leadership roles at Acra Lending, Arc Loans, and WesBanco Bank. Get the NMP Daily Essential stories, every weekday.

Mid-Year credit check: using credit data to make smarter decisions before Q3. The halfway point of the year is when smart credit teams take stock: reassessing risk, exposure, and policies before Q3 planning locks in. The question is whether the data guiding those decisions still reflects the market in front of you. Here's where the numbers stand in mid-2026, along with two tools that can help you act on them. The mid-2026 picture: steady, but no room for guess work. According to the Federal Reserve Bank of New York's latest Quarterly Report on Household Debt and Credit, total household debt held essentially flat in the first quarter of 2026 at $18.8 trillion, with mortgage balances reaching $13.19 trillion. On the surface, that's a stable story. 4.8% of outstanding debt was in some stage of delinquency, roughly unchanged from the prior quarter, and early delinquency transitions actually ticked down for both credit cards and mortgages. The details paint a more nuanced picture. Credit card balances dipped seasonally but still sit 5.9% higher than a year ago. Transitions into serious mortgage delinquency edged up slightly. New York Fed researchers flagged pockets of weakness among lower-income households, even as lenders continue extending credit overall. Rates tell a similar tale: steady but demanding. The 30-year fixed rate has hovered in the mid-6% range, according to Freddie Mac's weekly Primary Mortgage Market Survey, and the Mortgage Bankers Association forecasts roughly $2.2 trillion in total originations for 2026. That's real growth, but in a market where affordability remains tight and every qualified borrower is contested. The takeaway for your mid-year check is that conditions are stable enough to plan around, but tight enough that the margin for error is thin. Decisions about limits, approvals, and risk exposure in Q3 should be grounded in current data, not assumptions carried over from January. Flood risk doesn't stop at the zone line. One risk blind spot worth closing before storm season peaks: properties that sit just outside a FEMA Special Flood Hazard Area (SFHA). It's easy to treat 'out' as 'safe', but FEMA's own data says otherwise. Over the past decade, nearly one-third of National Flood Insurance Program claims came from outside high-risk flood areas. Its flood partner, ServiceLink, has introduced a CertMap(TM) enhancement that provides aerial imagery when a property is close to a FEMA flood zone, not just when it's in one. When a structure is technically out but the SFHA runs right up to the property line, the CertMap aerial makes that proximity visible at a glance. Loan officers get an easy, credible way to let borrowers know they may want to consider voluntary flood coverage to protect their investment, for a better borrower experience and a smarter risk conversation at no additional fee. Lenders can set their CertMap aerial preference to fit their workflow: * Receive the aerial when the property is in a flood zone * Receive it when the property is in or close to a FEMA flood zone * Always receive the CertMap aerial * Never receive the CertMap aerial Helping borrowers on the score bubble. When rates hold in the mid-6% range, small differences in a FICO(R) Score can mean real differences in pricing, program eligibility, and whether a borderline applicant becomes a closed loan. The FICO(R) Score Mortgage Simulator (FSMS) is the only mortgage simulator built by FICO analytic scientists to model the real FICO(R) Score impacts and it was designed for exactly those borrowers, with two new features to make it more powerful than ever. FICO(R) Smart Plans FICO(R) Smart Plans transforms the simulation experience from 'do it yourself' to 'do it for me'. Instead of manually running scenario after scenario, mortgage professionals set a target score goal or define a budget, and Smart Plans automatically generates a recommended credit action plan, evaluating steps like adjusting balances, removing authorized user accounts, or resolving third-party medical collections. Three plan types (default score, target score, and target paydown) cover different borrower needs. FICO(R) Score Potential FICO(R) Score Potential lets loan officers preview an applicant's approximate potential FICO(R) Score increase before ordering a full simulation. It's a simple but powerful way to prioritize time on the applicants most likely to see meaningful score movement. Together, the two features work end to end: Score Potential shows you where to focus, and Smart Plans delivers the plan. Learn more about the FICO(R) Score Mortgage Simulator through CIC Credit. Make the second half count. Mid-year course corrections don't have to be dramatic. They just have to be informed. Whether that means tightening your view of flood exposure, giving more borrowers a credible path to qualification, or pressure-testing your policies against current credit data, the CIC Credit team is here to help. Reach out to your CIC representative or email [email protected] to put these tools to work before Q3. Share: