ServiceRocket

ServiceRocket

Atlassian consulting, training, and apps provider

Overview

ServiceRocket helps organizations get the most value from Atlassian software such as Jira and Confluence. It delivers consulting, training, managed services, licensing, and a suite of integrated apps to improve how teams plan, track, and collaborate on work. The core offerings include expert advisory services to implement and optimize Atlassian products, hands-on training to build team proficiency, ongoing managed support to maintain and upgrade systems, and licensing plus apps that extend Atlassian functionality. The company differentiates itself by combining deep Atlassian expertise with end-to-end services and a product ecosystem, backed by Platinum-level partnership status. Its goal is to enable businesses to deploy Atlassian tools more effectively, boost productivity, and maximize the return on their Atlassian investments.

About ServiceRocket

Simplify's Rating
Why ServiceRocket is rated
B-
Rated B on Competitive Edge
Rated B on Growth Potential
Rated C on Differentiation

Industries

Consulting

Enterprise Software

Company Size

201-500

Company Stage

Seed

Total Funding

$270K

Headquarters

Sydney, Australia

Founded

2001

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Simplify's Take

What believers are saying

  • 2026 customer stories show enterprise demand for cloud migrations, CMDB cleanup, and portal consolidation.
  • Atlassian Team'26 and Rovo events position ServiceRocket inside the fastest-growing AI-workflow narrative.
  • ISO/IEC 27001:2022 certification strengthens credibility for regulated buyers in finance, healthcare, and government.

What critics are saying

  • Appfire bought 20-plus ServiceRocket apps in 2023, shrinking proprietary revenue and control.
  • ServiceRocket depends heavily on Atlassian's ecosystem; Opsgenie ends support April 5, 2027, forcing migrations.
  • If Atlassian shifts partner economics or bundles services, ServiceRocket's margin pool erodes fast.

What makes ServiceRocket unique

  • ServiceRocket was Atlassian's first partner and holds Platinum status across major regions.
  • Its 2026 practice spans Jira Service Management, Rovo AI, migrations, training, and managed services.
  • The Crew Member Program and global offices supply specialized delivery capacity without heavy fixed staffing.

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Funding

Total Funding

$270k

Above

Industry Average

Funded Over

0 Rounds

Benefits

Health Insurance

Stock Options

401(k) Retirement Plan

Paid Vacation

Hybrid Work Options

Company News

PR Newswire
May 30th, 2025
ServiceRocket Wins Global Atlassian Co-Selling Excellence Award Off The Back Of Major Customer Wins

SYDNEY, May 30, 2025 /PRNewswire-PRWeb/ - Atlassian announced that ServiceRocket has been named a winner of the Atlassian Partner of the Year 2024-2025 in the Co-Selling Excellence category.

ServiceRocket
Oct 25th, 2024
Empower Your Sales Teams and Their Rituals with Salesforce for Miro

Recently, ServiceRocket released Github for Miro, its app that transforms developer rituals and increases team productivity.

ChannelE2E
Jan 11th, 2023
5 Channel Partner & MSP Market News Updates: 11 January 2023

Salesforce Ecosystem Acquisition: Enterprise collaboration software company Appfire has acquired more than twenty products from ServiceRocket, which provides tech-enabled services.

ServiceRocket
Nov 4th, 2021
ServiceRocket Inc. launches accelerated adoption program

Together, ServiceRocket Inc. has created an accelerated adoption program aimed at highly-regulated and deskless workforce enterprise customers of Workplace by Facebook.

ServiceRocket
Jun 23rd, 2021
ServiceRocket Inc. launches Attendance Taker for Classroom

ServiceRocket, a leader in tech-enabled services, announces the launch of Attendance Taker for Classroom, a powerful yet simple-to-use add-on for Google Classroom.

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