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Sharetec

Core processing software for credit unions

Overview

Sharetec provides core processing software for credit unions, delivering a scalable platform that handles essential banking operations while supporting fast deployment and a wide range of products and services. The system emphasizes ease of use with a user-friendly interface that reduces training time and day-to-day support needs, along with strong business continuity planning. It runs on technology that keeps organizations up-to-date, aiming to lower the total cost of ownership and maximize return on investment. Sharetec differentiates itself by offering scalability for credit unions of all sizes, a broad product suite, rapid deployment, and a focus on simplifying operations to help credit unions grow while staying cost-efficient.

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About Sharetec

Simplify's Rating
Why Sharetec is rated
C-
Rated C on Competitive Edge
Rated C on Growth Potential
Rated D+ on Differentiation

Industries

Enterprise SoftwareFintechFinancial Services

Company Size

51-200

Company Stage

N/A

Total Funding

N/A

Headquarters

Circle Pines, MN

Founded

1993

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Simplify's take

What believers are saying

  • October 20, 2026 partnership with Superior IRA & HSA expands higher-margin compliance services.
  • May 20, 2026 CRO Gary Napotnik adds sales discipline after September outage damage.
  • November 3, 2026 legacy mobile sunset shifts customers toward On-the-Go investment.

What critics are saying

  • September 15, 2026 cooling failure took more than 280 credit unions offline.
  • Sterling United Credit Union will leave by April 1, 2027 after service weaknesses.
  • A prolonged outage can trigger core replacements, making Sharetec's platform existentially vulnerable.

What makes Sharetec unique

  • Sharetec's Velocity is a browser-based core built specifically for credit unions since 1993.
  • It bundles core, digital banking, lending, accounting, reporting, and partner integrations in one platform.
  • Sharetec still serves 269 credit unions across the U.S., Puerto Rico, and Caribbean.

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Benefits

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Disability Insurance
  • Unlimited Paid Time Off
  • Paid Holidays
  • 401(k) Company Match
  • Hybrid Work Options

Company News

Healthcare Industry Today
Oct 20th, 2026
Sharetec and Superior IRA & HSA partner to simplify IRA and HSA administration for credit unions.

Sharetec and Superior IRA & HSA partner to simplify IRA and HSA administration for credit unions. Credit unions gain modern, cost-efficient way to manage retirement & health savings programs, with less staff time, lower compliance risk and responsive support This partnership gives its credit unions a simpler, more cost-effective way to support members who are saving for retirement and health care." - Sarah Lambert, Director of Strategic Partnerships at Sharetec FORT WAYNE, IN, UNITED STATES, October 20, 2026 / EINPresswire.com / - Sharetec, a core and digital banking provider serving credit unions exclusively, today announced a partnership with Superior IRA & HSA, a fintech company that modernizes Individual Retirement Arrangement (IRA) and Health Savings Account (HSA) administration, compliance and reporting for financial institutions. The partnership gives Sharetec credit unions a simpler, more cost-efficient way to deliver retirement and health savings services to their members. IRA and HSA programs carry some of the most complex compliance and tax reporting requirements of any product a credit union offers. Superior's platform was built from the ground up around modern transaction and tax reporting methods, with a focus on efficiency and a simplified experience for branch staff. The platform is SOC 2 Type 2 compliant with no exceptions, including ready integration with e-signature providers, along with custom user roles and branch-level administration. "We are absolutely delighted to have a partner like Sharetec as Superior IRA & HSA continues to reimagine how IRAs and HSAs are supported. Superior provides a turnkey solution that is much easier for staff and reduces both cost and compliance risk. We are so excited that Sharetec chose to partner with us," said Kevin Boyles, President and Managing Partner of Superior IRA & HSA. "Sharetec and Superior are both committed to enhancing the credit union experience and providing amazing client service." For credit unions, the partnership addresses three persistent pain points in IRA and HSA programs: cost, staff workload and compliance risk. Superior's guided compliance workflows help branch staff complete transactions accurately the first time, and its platform handles required minimum distributions, recurring distributions, withholding notifications, beneficiary claims and tax document filing. Several Sharetec credit unions already rely on Superior for their IRA and HSA programs, and the two companies will work together to support credit unions using both platforms. "Our credit unions count on us for solutions that cover everything it takes to run their institution and serve their members well," said Sarah Lambert, Director of Strategic Partnerships at Sharetec. "Superior pairs modern technology with decades of IRA and HSA compliance expertise and the kind of responsive service our clients expect. This partnership gives our credit unions a simpler, more cost-effective way to support members who are saving for retirement and health care." Superior's leadership team brings more than a century of combined experience supporting IRA and HSA business for depository financial institutions. In addition to traditional phone support, Superior offers live online chat and email support, giving credit union staff faster access to compliance and operational help. Credit unions interested in learning more about Superior IRA & HSA can contact their Sharetec account representative or visit superiorira.com. About Sharetec Sharetec has served credit unions exclusively since 1993 and supports 269 credit unions across the United States, Puerto Rico and the Caribbean. The company provides core processing and digital banking solutions, along with a network of strategic partners, that help credit unions of every size operate efficiently and grow their member relationships. Learn more at www.sharetec.com. About Superior (R) IRA & HSA Superior IRA & HSA has reimagined the way Individual Retirement Arrangement (IRA) and Health Savings Account (HSA) business is conducted and supported in financial institutions. As the first and only true fintech company to enter the depository IRA and HSA space in decades, Superior built its platform from the ground up to be more efficient, user-friendly and far less complex than other solutions in the marketplace today. Its unique blend of deep industry expertise and modern technology creates an unparalleled solution for banks and credit unions. More information is available at superiorira.com. Legal Disclaimer: EIN Presswire provides this news content "as is" without warranty of any kind. Healthcare Industry Today do not accept any responsibility or liability for the accuracy, content, images, videos, licenses, completeness, legality, or reliability of the information contained in this article. If you have any complaints or copyright issues related to this article, kindly contact the author above.

Clinton County Daily News
Sep 25th, 2026
City of Firsts Community Federal Credit Union announces restoration of banking services following widespread system outage.

City of Firsts Community Federal Credit Union announces restoration of banking services following widespread system outage. City of Firsts Community Federal Credit Union. City of Firsts Community Federal Credit Union (COFFCU) announced on Monday that access to its banking system and electronic banking services has been restored following a significant system outage that began on September 15th. The outage originated from a major equipment failure at the credit union's banking system provider's main data center,Sharetec. The incident affected over 280 credit unions nationwide using the same banking system and was not isolated to COFFCU. Sharetec has assured Clinton County Daily News that the outage was not the result of a data breach and its member's information has not been compromised because of this incident.They will provide a comprehensive report on the incident, including an explanation of why the redundant cooling system did not activate as expected. [To read more about the incident, see the links at the end of the release] "We understand that this outage has affected our members in very real and personal ways," said Felicia Cox, CEO of City of Firsts Community Federal Credit Union. "Our members depend on us to have access to their money, to know their payments have been received, and to have confidence that the information they see in their accounts is accurate. We understand how frustrating and unsettling the past several days have been, and we are truly sorry for the inconvenience and uncertainty this situation has caused." "Our employees have worked extremely hard throughout this outage and continue to work diligently to reconcile accounts and correct discrepancies. While the system failure itself was outside of our control, our commitment to our members is not. We will continue working until the remaining issues are resolved." Rest assured, banking services have been restored. As of 9:33 a.m. on September 21st, COFFCU branch staff have regained access to the Sharetec banking system, and the credit union is no longer processing transactions offline. Members can now access branch services, their online and mobile banking, the Automated Response Teller (ART) and utilize their ATM/Debit cards. The credit union is reviewing financial reports and manually correcting discrepancies as it identifies them. As part of COFFCU's commitment to its members during this disruption, Clinton County Daily News is waiving transaction fees incurred during the timeframe of the outage from September 12th to October 31, 2026. COFFCU also expressed its appreciation to members for their patience, understanding, and continued trust throughout the disruption. "Our members are the reason we are here," Cox said. "We do not take their trust or their business for granted. We are grateful for their patience and for allowing our team the time needed tocomplete this recovery process carefully and accurately." About COFFCU | City of Firsts Community Federal Credit Union is a member-owned financial cooperative serving its members in Howard and Tipton Counties since 1938. COFFCU is committed to providing personal financial services, convenient banking solutions, and strong member-focused experience. The National Credit Union Administration (NCUA) regulates, and charters federal credit unions and the National Credit Union Share Insurance Fund (NCUSIF), insures member deposits which is backed by the U.S. government.

Cure Possession
Sep 22nd, 2026
Repo risk alert: is your Credit Union client affected?

Repo risk alert: is your Credit Union client affected? Editor September 22, 2026 Hundreds of credit unions were hit by the Sharetec outage. How many repo assignments have been affected? A nationwide technology outage affecting credit unions has largely been reported as a story about members unable to access online banking, check balances or conduct normal transactions. For the repossession industry, there may be a much less visible problem: What happened to the repossession assignments that were already out? The September 15 outage followed a cooling-system failure at a third-party data center supporting Sharetec, according to notices posted by affected credit unions. Those numbers should therefore be understood as figures reported by affected credit unions, not a final count confirmed by Sharetec. The hidden risk: who was affected? American Banker has independently identified 23 credit unions in 14 states, representing approximately $2.56 billion in assets and 200,000 members, using certified June 2026 NCUA call-report data. CURepossession's review of credit-union notices and local reporting has identified additional institutions. If the 280-to-300-plus figures being reported by affected credit unions prove accurate, most of the affected institutions have still not been publicly identified. For recovery agencies and forwarders, that creates a simple question: Do you know whether one of your credit-union clients was affected? And if it was, have repo assignments issued before or during the outage been revalidated against reconciled account information? CURepossession has found no evidence that an affected credit union improperly allowed a repossession to proceed. CURepossession also have not found evidence establishing that every affected CU suspended repossessions, outside collections or legal actions. They may have done exactly that internally. CURepossession simply don't know. The account could change while the repo order remained active. The effects of the outage varied considerably among institutions, and credit unions may have handled pending transactions differently. That distinction is important. But several affected CUs publicly acknowledged circumstances directly relevant to collections. Mills42 Federal Credit Union said electronic transactions, including payroll direct deposits, were being held for later posting. Its debit-card processor initially had access only to members' last known balances before the outage. Mills42 also told borrowers that late fees resulting from delayed loan payments would be waived. City of Firsts Community Federal Credit Union similarly reported that electronic transactions were being held for posting and that ATMs were operating using members' last known pre-outage balances. After core access returned, the CU cautioned that it could not yet guarantee that all balances and transaction histories were accurate while transactions were posted, validated and discrepancies reconciled. CAMC Federal Credit Union reported that after receiving limited core access it spent extended hours processing transactions accumulated during the interruption. Everyone's Federal Credit Union CEO Court Watson told local media that direct deposits and ACH transactions were going through but were in a "holding pattern." Everyone's later refunded overdraft fees associated with the disruption and asked vendors not to impose late fees on members because of the outage. These examples do not establish that every affected credit union experienced the same transaction-posting problem. They do establish that, at some institutions, restoring the core did not immediately mean every transaction had been posted and every balance was current. Now put a repo order into that timeline. Imagine an auto loan legitimately assigned for repossession before September 15. The outage begins. During the outage, the borrower makes a payment or an ACH, payroll deduction or other transaction arrives that could affect the delinquency. Depending upon the particular CU's systems and procedures, that activity might not immediately be reflected in the account information available to collections. Meanwhile, the repossession assignment has already left the credit union. It may be sitting with a forwarder, recovery agency or field agent who has no visibility into what is happening inside the lender's core. All the agent knows is that the assignment remains active. That does not mean the resulting repossession would automatically be wrongful. Whether a borrower actually cured a default depends upon the contract, amount and timing of the payment, applicable state law and other facts. But it creates an obvious operational risk. A payment can eventually be reconciled. A vehicle already repossessed cannot simply be un-repossessed. You can't unscramble an egg. Known affected credit unions. The situation remains fluid. This is not represented as a complete list, and inclusion means only that the institution publicly acknowledged the outage or was specifically identified as affected by credible reporting. Q2 2026 asset figures shown below are based on NCUA 5300 call-report data where independently matched. | Credit Union | State | Approx. Assets | Evidence of Outage | | Auburn Community FCU | NY | $126M | CU outage notice | | Badger Globe CU | WI | $52M | CU outage notice | | CAMC FCU | WV | $80M | CU outage notice | | Chicago Fireman's Association CU | IL | - | CU Today report | | City of Firsts Community FCU | IN | $39M | CU outage updates | | Corry FCU | PA | - | CU Today recovery report | | Credit Union For All | IL | - | Illinois reporting | | Everyone's FCU | NM | - | Eastern New Mexico News | | First Choice FCU | PA | - | Butler Eagle | | Genesee Co-op FCU | NY | $48M | CU outage notice | | Iberville FCU | LA | $8.9M | WAFB report | | Illinois State CU | IL | $249M | Illinois reporting | | Municipal Employees CU | OK | - | CU outage notice | | Pompano Beach City Employees CU | FL | $31M | CU Today report | | Slippery Rock University FCU | PA | - | Butler Eagle | | Sterling United FCU | IN | - | CU Today report | | Streator Community CU | IL | $42M | Illinois reporting | | Thrive CU | IN | - | CU outage notice | | Wayne County Community FCU | OH | $54M | CU Today report | | GeoVista CU | GA | $247M | CU Daily reporting | | CGR Credit Union | GA | $120M | CU Daily reporting | | Flagship Community FCU | MI | - | CU Daily reporting | | Fortress FCU | IN | - | CU Daily reporting | | Mills42 FCU | MA | $32M | CU outage notice | | South Texas FCU | TX | - | CU system notice | | Scott & White Employees CU | TX | - | CU updates | | Tippecanoe FCU | IN | - | CU outage notice | | Money FCU | NY | $51M | CU outage notice | Asset figures are rounded. The table is a developing list, not a representation that these are the only affected Sharetec clients. The question repo companies should be asking. There is no evidence presently reviewed by CURepossession that any wrongful repossessions have occurred because of this outage. But that isn't really the warning. The warning is that hundreds of credit unions reportedly experienced a core-processing interruption, while only a small fraction have been publicly identified. For recovery agencies and forwarders with credit-union clients, it may therefore be prudent to ask: Was its client affected by the Sharetec outage? And if the answer is yes: Have the active repossession assignments issued before or during the outage been revalidated after transaction reconciliation? No accusation is necessary. No assumption that an assignment is invalid is necessary. It is simply a recognition that the credit unions themselves have reported delayed transaction posting, pre-outage balances and post-restoration reconciliation. The cost of asking the question is almost nothing. The cost of discovering the answer after the vehicle is already on the hook could be considerably higher. Repo risk alert: is your Credit Union client affected? - repo risk alert: is your Credit Union client affected? - repo risk alert: is your Credit Union client affected?

CU Today
Sep 20th, 2026
Sharetec outage stretches into fourth day; Users Conference postponed.

Sharetec outage stretches into fourth day; Users Conference postponed. 09/20/2026 08:02 am FORT WAYNE, Ind. - The widespread Sharetec outage that has disrupted credit unions around the country stretched into a fourth day Friday, with some institutions still unable to provide normal account access and at least one credit union closing its doors, while Sharetec postponed its annual users conference scheduled to begin Sunday. Sharetec announced on its website that its 2026 Users Conference, scheduled for Sept. 20-23 in Denver, has been postponed. "We understand the disruption this will cause in your travel and plans, but our main priority right now remains our customers," the company said. Sharetec had not posted a broader public statement about the outage on its main website as of Friday afternoon. Restoration was continuing Friday, but the process remained incomplete. First Choice Federal Credit Union in New Castle, Pa., said technical teams had worked continuously for more than 56 hours and approximately 100 credit unions had been brought back online. CEO Michael Vatter told the Butler Eagle he had been informed service should be restored by the end of Friday. Slippery Rock University Federal Credit Union also told members its core systems were expected to be restored Friday. The continuing disruption was still affecting operations elsewhere. WAFB reported that Iberville Federal Credit Union in Plaquemine, La., closed Friday because of the outage. In Indiana, Sterling United Federal Credit Union said most of its services had returned, but online and mobile banking remained unavailable Friday morning. President and CEO Daniel Bullock told the Evansville Courier & Press that overheating and a cooling failure triggered the problem and that the failover did not work properly. Bullock also disclosed that Sterling United had already decided to move to another core provider because of what he described to members as "various performance issues and prior service level weaknesses." The credit union is under contract with another provider but will not convert until April 1, 2027. "Part of the reason for the switch was to prevent outages (like the one we are experiencing) and offer members better products and services," Bullock said. The outage began around midday Tuesday after a cooling-system failure damaged equipment at a data center supporting Sharetec systems. Auburn Community Federal Credit Union, which CUToday.info reported Thursday was among the affected institutions, subsequently said Sharetec's recovery estimate had moved to 18 to 24 hours. Other credit unions have continued to emphasize that Sharetec has characterized the event as a service-availability problem rather than a cyberattack or data breach. Mills42 Federal Credit Union additionally said Sharetec had confirmed no transactional data was lost.

FingerLakes1.com
Sep 19th, 2026
Auburn credit union outage stretches into weekend as teams test systems.

Auburn credit union outage stretches into weekend as teams test systems. * September 19, 2026 4:46 AM * Staff Report Auburn Community Federal Credit Union's banking outage will continue into the weekend as technical teams test and validate systems before restoring full service, the institution said in its latest update. Online and mobile banking remained unavailable as of 6 p.m. Friday. The credit union did not provide a new estimate for when service would return, saying its staff and core banking provider, Sharetec, would work through the weekend. The outage began Sept. 15 after a cooling system failure damaged equipment at the data center supporting Sharetec's systems. The disruption affected multiple credit unions and was not caused by a cyberattack, fraud or unauthorized access, according to Auburn Community FCU. Credit union officials said members' money and personal information remained secure. There was also no indication that direct deposits or other incoming transactions had been lost. Earlier updates projected recovery windows of 12 to 18 hours and later 18 to 24 hours. By Friday evening, however, the credit union said testing and restoration work remained underway without offering a revised completion time. Debit cards can still be used for purchases and ATM withdrawals, although some transactions may be limited while the banking system is unavailable. Members who encounter problems were advised to call the credit union. The institution also said automatic payments and checks would process after the system is restored. Staff have access to direct deposit information and can try to help members obtain cash at a branch, although service remains limited during the outage. The credit union acknowledged criticism from members over the disruption and its communication during the outage. "We hear you and we will do better," the institution said in an update Friday morning, apologizing for the frustration, silence and interruption to members' financial activity. Sharetec and credit union staff are validating systems before bringing them back into operation to protect the accuracy of account balances and transaction records. Additional updates are expected as restoration work progresses. Members with questions can call Auburn Community Federal Credit Union at 315-253-2934. FingerLakes1.com is the region's leading all-digital news publication. The company was founded in 1998 and has been keeping residents informed for more than two decades. Have a lead? Send it to [email protected].

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