Overview

Shelf.io focuses on optimizing organizational knowledge through its knowledge management products that utilize Generative AI to ensure accurate and consistent answers from various content sources. This technology addresses the problem of outdated business content, which can be as high as 60%, and has resulted in significant ROI for clients, such as $780,000 in the first year. By integrating with chatbots and self-service portals, Shelf.io enables customers to resolve inquiries independently, achieving a 40% increase in deflection rate. The company's goal is to enhance agent productivity and improve customer self-service by providing effective knowledge management solutions.

Simplify's Take

What believers are saying

• Shelf achieved a $780,000 ROI for clients in the first year of use.
• Shelf's expansion to Frankfurt supports European clients with enhanced data management.
• The 4x ARR growth led to a successful $52.5M Series B funding round.

What critics are saying

• Emerging AI-driven platforms may erode Shelf's market share.
• Data privacy concerns in the EU could impact Shelf's client trust.
• Economic downturns may reduce IT spending, affecting Shelf's revenue growth.

What makes Shelf unique

• Shelf's MerlinAI delivers answers directly through daily-used tools, enhancing productivity.
• Shelf.io's Generative AI ensures accurate, consistent answers, optimizing organizational knowledge.
• Shelf integrates with chatbots and self-service portals, increasing customer inquiry deflection by 40%.

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Funding

Total Funding

$59M

Above

Industry Average

Funded Over

3 Rounds

Notable Investors:

Tiger GlobalInsight Partners

Notable Investors:

Tiger GlobalInsight Partners

$52,500,000

Series B

Aug 2021

Series B funding is typically for startups that have proven their business model and need more funding to expand rapidly—often by entering new markets or adding more products. Investors are usually venture capital firms that specialize in later-stage investments.

Series B Funding Comparison

Above Average

Industry standards

Ind Avg. $35M

$4M

$30M

$45M

$52.5M

$65M

$100M

View all funding stages