Overview

Shelf.io specializes in optimizing organizational knowledge through its knowledge management solutions. The company uses Generative AI to evaluate content quality from various sources, ensuring that agents, chatbots, and customers receive accurate and consistent answers. Shelf.io's products help organizations keep their information current, addressing the issue of outdated or incorrect business content, which can be as high as 60%. By providing timely and precise answers, Shelf.io has demonstrated significant returns on investment for its clients, with reported ROI of $780,000 in the first year of use. Additionally, the technology integrates with chatbots and self-service portals, allowing customers to resolve inquiries independently, leading to a 40% increase in deflection rates. Shelf.io's goal is to enhance agent productivity and improve customer self-service by leveraging AI, customer data, and automation in their knowledge management offerings.

Simplify's Take

What believers are saying

• Shelf achieved a $780,000 ROI for clients in the first year of use.
• Shelf's expansion to Frankfurt supports European clients with enhanced data management.
• The 4x ARR growth led to a successful $52.5M Series B funding round.

What critics are saying

• Emerging AI-driven platforms may erode Shelf's market share.
• Data privacy concerns in the EU could impact Shelf's client trust.
• Economic downturns may reduce IT spending, affecting Shelf's revenue growth.

What makes Shelf unique

• Shelf's MerlinAI delivers answers directly through daily-used tools, enhancing productivity.
• Shelf.io's Generative AI ensures accurate, consistent answers, optimizing organizational knowledge.
• Shelf integrates with chatbots and self-service portals, increasing customer inquiry deflection by 40%.

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Funding

Total Funding

$60.7M

Above

Industry Average

Funded Over

3 Rounds

Notable Investors:

Tiger GlobalInsight Partners

Notable Investors:

Tiger GlobalInsight Partners

$52,500,000

Series B

Aug 2021

Series B funding is typically for startups that have proven their business model and need more funding to expand rapidly—often by entering new markets or adding more products. Investors are usually venture capital firms that specialize in later-stage investments.

Series B Funding Comparison

Above Average

Industry standards

Ind Avg. $35M

$4M

$30M

$45M

$52.5M

$65M

$100M

View all funding stages