Xpert Knowledge captures audio, video, photos, and conversations from service calls to create interactive tutorials

"SightCall VISION is more than a technological advancement; it's a new way of working," said Thomas Cottereau, co-founder and CEO of SightCall. "A more VISUAL way of working."Cottereau added, "Today we live in an experience economy. Customer expectations have changed, and they demand fast, empathetic service with rapid problem resolution. While service teams are being asked to do more with less, SightCall VISION is bridging this service gap."Watch a short demo of SightCall VISIONSightCall optimizes service operations for global clients such as GE Healthcare, Allianz, Deutsche Telekom, Lavazza and Ford. It helps them improve key metrics such as first-time fix rate and first call resolution and boosts NPS and CSAT scores.SightCall VISION seamlessly integrates with existing software systems to enhance the efficiency and quality of customer and field service, creating visual experiences for enterprises in days rather than weeks or months."Technology is moving very fast. Our job is to make sure we leverage the most innovative tools and solutions," said SightCall COO, Ronan Souberbielle