Overview
SightCall provides a subscription-based platform for visual remote support that lets agents share live video with augmented reality overlays and computer vision to guide remote diagnostics. The platform supports customizable self-service workflows to simplify complex technical tasks and enable collaboration across distances. It differentiates itself by combining live video, AR overlays, computer vision, and AI to deliver guided diagnostics across various industries, reducing truck rolls and speeding resolution. Its goal is to improve first-time fix rates, cut resolution time and parts waste, and raise customer satisfaction for technical support teams.
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About SightCall
Industries
Company Size
51-200
Company Stage
Series B
Total Funding
$54.4M
Headquarters
San Francisco, California
Founded
2008
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Simplify's Take
What believers are saying
- SightCall says hundreds of enterprise customers use its platform worldwide on October 1, 2026.
- The October 2026 launch targets the painful tribal-knowledge gap in field service.
- SightCall’s April 2025 $8.4 million funding supported sales and marketing expansion.
What critics are saying
- Revelio Labs says headcount fell 36.4% from 2023 to 2026, signaling contraction.
- G2 lists Help Lightning, TeamViewer, ScreenConnect, and AnyDesk as SightCall alternatives.
- If CX platforms embed native visual support, SightCall becomes a feature, not a company.
What makes SightCall unique
- SightCall’s October 1, 2026 Expert App turns field demonstrations into validated knowledge.
- Xpert Knowledge APIs and MCP interfaces plug SightCall into enterprise workflows and AI agents.
- It ships deep integrations with Salesforce, Genesys, NICE, Five9, SAP, and ServiceNow.
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Funding
Total Funding
$54.4M
Meets
Industry Average
Funded Over
3 Rounds
Industry standards
Growth & Insights and Company News
6 month growth
0%1 year growth
-1%2 year growth
0%SightCall has launched its Expert App and made Xpert Knowledge APIs and Model Context Protocol interfaces generally available. The tools help field service organisations capture and share expert knowledge with technicians and AI systems. A Service Council poll found 100% of service leaders reported moderate or high dependence on a few experts, whilst 82% said technician proficiency takes six months or longer. The Expert App gives field engineers access to organisational expertise through text, voice, or visual input, with step-by-step guidance and offline access. The Xpert Knowledge APIs and MCP interfaces integrate validated service knowledge into enterprise applications and AI agents. The platform transforms video from field work and demonstrations into structured guidance that experts review before sharing. The technology aims to accelerate onboarding, reduce escalations and improve consistency in issue resolution.
Xpert Knowledge captures audio, video, photos, and conversations from service calls to create interactive tutorials
"SightCall VISION is more than a technological advancement; it's a new way of working," said Thomas Cottereau, co-founder and CEO of SightCall. "A more VISUAL way of working."Cottereau added, "Today we live in an experience economy. Customer expectations have changed, and they demand fast, empathetic service with rapid problem resolution. While service teams are being asked to do more with less, SightCall VISION is bridging this service gap."Watch a short demo of SightCall VISIONSightCall optimizes service operations for global clients such as GE Healthcare, Allianz, Deutsche Telekom, Lavazza and Ford. It helps them improve key metrics such as first-time fix rate and first call resolution and boosts NPS and CSAT scores.SightCall VISION seamlessly integrates with existing software systems to enhance the efficiency and quality of customer and field service, creating visual experiences for enterprises in days rather than weeks or months."Technology is moving very fast. Our job is to make sure we leverage the most innovative tools and solutions," said SightCall COO, Ronan Souberbielle
"SightCall introduced a third dimension to customer interactions that we called Visual Assistance when we created this market.
SightCall, the leading augmented reality (AR)-powered visual assistance platform, today announced the closing of $42M in Series B funding led by InfraVia Capital Partners, along with co-investor...
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About SightCall
Industries
Company Size
51-200
Company Stage
Series B
Total Funding
$54.4M
Headquarters
San Francisco, California
Founded
2008
SightCall is Hiring for 4 Jobs on Simplify!
Find jobs on Simplify and start your career today