Decagon integration. Simplesat now connects with Decagon, so you can trigger CSAT surveys from AI-handled conversations and centralize every response alongside your human-agent feedback. Support teams running Decagon for AI conversations often lose visibility into how those interactions land. The feedback either sits in a separate system or never gets collected. This integration closes that gap. Connect your Decagon account, set a topic tag as a survey trigger, and Simplesat delivers your survey directly through the Decagon chat widget. Already collecting CSAT inside Decagon? Simplesat can import those scores automatically on a scheduled interval. * Trigger surveys from conversations - assign a topic tag in Decagon, and Simplesat sends the survey through the chat widget * Import Decagon CSAT scores - poll Decagon's API on a schedule and pull responses into Simplesat automatically * Unified reporting - see AI-agent and human-agent feedback side by side Imported responses may take up to one hour to appear in Simplesat. Admins and Owners can configure the integration under Integrations. About Simplesat: Simplesat is the leading omnichannel survey app designed to enhance customer feedback management across various platforms, including Zendesk, Salesforce, and Gladly. Trusted by businesses worldwide, Simplesat delivers actionable insights that drive business growth and customer satisfaction. Time to achieve customer success excellence! Don't get left behind! Keep up with the changing landscape of CS and unlock crucial feedback insights.

In 2016, Simplesat launched with only CSAT as a metric option for surveys.