Smarsh expands solutions for AI, cyber, and third-party risk. Expanded capabilities give lean compliance and risk teams greater visibility, more efficient workflows, and stronger records of oversight PORTLAND, Ore. - Smarsh, the global leader in communications data and intelligence, today announced new and expanded capabilities across Professional Archive, Web Archive, Cyber Compliance, and Vendor Risk Management, including capture support for Claude Cowork within Professional... October 22, 2026 at 8:30 a.m. Expanded capabilities give lean compliance and risk teams greater visibility, more efficient workflows, and stronger records of oversight PORTLAND, Ore. - Smarsh, the global leader in communications data and intelligence, today announced new and expanded capabilities across Professional Archive, Web Archive, Cyber Compliance, and Vendor Risk Management, including capture support for Claude Cowork within Professional Archive. The expansion comes as communications channels multiply, AI adoption accelerates, and cyber and third-party risks grow more complex. As digital activity grows and regulatory demands evolve, financial services firms must identify meaningful risk sooner, respond consistently, and maintain clear evidence of effective oversight. This challenge is especially acute for small and mid-sized firms, operating with lean compliance and risk teams, yet facing many of the same regulatory expectations as larger institutions. For these firms, the stakes, and the need for stronger oversight, have never been higher. "Risk does not arrive in one system or on one schedule," said Kamesh Tumsi, Chief Product Officer at Smarsh. "Small and mid-sized financial services firms need a practical way to understand what is changing across their communications, devices, and third parties without adding unnecessary complexity. These capabilities help lean teams focus their expertise where it matters most and maintain a clear record of the actions they take." Expanding visibility across a changing risk environment The latest Smarsh enhancements extend oversight across communications, websites, personal devices, and third parties while helping teams move from fragmented signals to faster, more informed action: * Professional Archive expands communications coverage through planned capture support for Claude Cowork, bringing additional Claude-enabled workflows into established governance processes. Noise Reduction Agent, AI Assistant, and Misconduct Detection Agent, which together make up Smarsh Intelligent Supervision, help reduce low-value review and surface contextual risk, while planned enhancements such as natural language search, expanded AI policy coverage, and enhanced queue and search controls are designed to make supervision and investigations more targeted. * Web Archive is expanding web archiving support for dynamic and browser-generated content, helping firms preserve a more complete, searchable record of changing digital experiences, all within a new user interface for a more intuitive experience. * Cyber Compliance provides ongoing visibility into the security posture of personal devices (i.e. bring your own device - BYOD) and other unmanaged devices that access sensitive business applications. It is designed to evaluate high-level security attributes rather than private content, helping firms identify potential exposure while limiting collection of personal information. * Vendor Risk Management strengthens third-party risk management by centralizing vendor inventories, assessments, risk scores, remediation, and reassessment history. It streamlines vendor due diligence, while Vendor Breach Monitoring helps firms identify relevant breach events between scheduled reviews and begin a documented response. Together, these capabilities support a shift from periodic, disconnected checks toward more continuous oversight where firms can identify changing conditions, take action, and preserve evidence of their response. Bring Claude Cowork into established governance Smarsh currently supports the capture of Claude Enterprise communications through the Claude Compliance API. Planned support for Claude Cowork will extend that coverage to additional Claude-enabled workflows, helping firms preserve those interactions within Professional Archive alongside their other regulated communications. Once captured, firms can apply established internal and external policies for retention, supervision, investigation, and legal-hold processes to Claude Cowork communications. This gives compliance and governance teams a more complete record as generative AI becomes embedded in everyday work. Professional Archive brings AI directly into supervision and investigation workflows, helping lean compliance teams focus their attention where it matters most: * Noise Reduction Agent reduces predictable, low-value alerts before they consume reviewer time. * Misconduct Detection Agent surfaces behavioral and contextual risk signals beyond static keywords and lexicons, including across multilingual communications. * AI Assistant helps reviewers summarize, translate, and investigate communications within their existing review workflow. * Search with Natural Language, a planned capability, will translate natural-language requests into transparent search criteria that users can review and confirm. These capabilities build on nearly a decade of Smarsh AI development for regulated communications. Human reviewers remain responsible for final supervision decisions, while AI helps bring potentially relevant information forward sooner. About Smarsh Smarsh enables companies to transform oversight into foresight by surfacing business-critical signals in communications data. Regulated organizations of all sizes rely upon the Smarsh portfolio of cloud-native digital communications capture, retention, and oversight solutions to help them identify regulatory and reputational risks within their communications data before those risks become fines or headlines. Smarsh serves a global client base spanning nine of the top 10 banks in North America, Europe, and Asia, along with leading brokerage firms, insurers, registered investment advisors, and U.S. state and local government agencies. Follow Smarsh on LinkedIn.

Smarsh expands AI and Cyber risk solutions to strengthen compliance for financial firms. Smarsh has expanded its compliance and risk management suite to include capture support for Claude Cowork, addressing the growing regulatory pressure on small and mid-sized financial firms. By integrating AI-driven oversight across communications, web content, and vendor risk, the update helps lean compliance teams manage complex digital footprints without increasing operational complexity. What was announced. Smarsh has introduced several enhancements across its product portfolio to help financial services firms manage the proliferation of digital communication channels and the rapid adoption of generative AI. A central component of this update is the planned capture support for Claude Cowork within the Professional Archive. This builds on existing support for Claude Enterprise communications via the Claude Compliance API, allowing firms to apply retention, supervision, and legal-hold policies to AI-enabled workflows. Once captured, these interactions are preserved alongside other regulated communications, providing a more complete record as generative AI becomes embedded in everyday work. The Professional Archive now features "Intelligent Supervision" tools designed to streamline review processes. These include the Noise Reduction Agent, which filters out predictable, low-value alerts; the Misconduct Detection Agent, which identifies behavioral and contextual risk signals beyond static keywords; and an AI Assistant to help reviewers summarize, translate, and investigate communications. Additionally, a "Search with Natural Language" feature is being introduced to convert natural-language requests into transparent search criteria. Beyond communications, Web Archive has been updated to support dynamic and browser-generated content, ensuring firms can preserve searchable records of changing digital experiences. For security, the Cyber Compliance tool provides visibility into the security posture of personal (BYOD) and unmanaged devices accessing business applications. Finally, the Vendor Risk Management module has been strengthened to centralize vendor inventories, risk scores, remediation, and reassessment history, specifically targeting the needs of firms with lean risk teams. The companies involved. Smarsh is a global provider of communications data and intelligence, specializing in helping regulated organizations capture, archive, and monitor digital communications. The company operates in a high-stakes market where financial institutions must comply with strict record-keeping requirements from regulators like the SEC and FINRA. By providing a unified platform for oversight, Smarsh has positioned itself as a critical infrastructure provider for firms navigating the transition from traditional email and voice to modern collaboration tools and generative AI platforms. The company's focus on "Intelligent Supervision" reflects a broader shift in the regtech sector toward using machine learning to handle the massive volume of data generated by remote and hybrid work. Smarsh has established a significant presence among both global tier-one banks and smaller, mid-market financial firms, offering a range of solutions that scale based on the complexity of the client's regulatory environment. With its headquarters in Portland, Oregon, Smarsh continues to expand its technical capabilities to cover emerging communication channels as they enter the professional workspace. What FF News has reported before. FF News has closely followed Smarsh's recent expansion and leadership changes. In October 2026, Ascento Capital reported that Smarsh Appoints Former ACI Worldwide Executive Alessandro Silva as Chief Growth Officer to drive global expansion. This followed the September launch of Smarsh Launches AskSmarsh AI and MCP Server to Revolutionize Governed Compliance Intelligence, which aimed to turn compliance data into a strategic advantage. Earlier in 2026, the company demonstrated the efficacy of its internal support systems, as Smarsh Scales Salesforce's Agentforce Following 72% Support Deflection Success. However, the firm's own data has highlighted industry-wide hurdles; Smarsh Research Reveals Declining Confidence in Non-Financial Misconduct Detection Amid FCA Pressure, a trend these latest AI-driven updates appear designed to address. What this means. This announcement highlights the intensifying pressure on regtech providers to keep pace with the "shadow AI" movement. As employees increasingly integrate tools like Claude into their daily workflows, compliance departments are often left playing catch-up. By moving beyond simple archiving to behavioral misconduct detection and natural language search, Smarsh is attempting to solve the "alert fatigue" that plagues mid-sized firms. The inclusion of vendor risk and BYOD security suggests the market is moving toward a consolidated "risk-as-a-service" model. The industry must now ask whether these AI agents can truly satisfy regulators who have historically been skeptical of "black box" supervision. Featured speakers.