Solidroad, founded by Intercom alumni, raises $25M from Hedosophia to apply AI quality assurance to 100% of customer support interactions for clients including Ryanair and Crypto.com.

Solidroad, a Y Combinator alum, has raised $25 million in a Series A led by Hedosophia, bringing total funding to $33 million. The San Francisco-based startup provides AI quality assurance for customer support, analysing every interaction rather than the industry standard 2–3% sample rate. Founded in 2023 by former Intercom colleagues Mark Hughes and Patrick Finlay, Solidroad addresses the quality blind spot created as AI handles more customer conversations. The platform integrates into existing workflows, scoring interactions, identifying skill gaps and triggering personalised coaching simulations based on agent performance. Customers include Ryanair, ŌURA, ActiveCampaign and Crypto.com. The company competes with Observe.ai, MaestroQA and Zendesk-acquired Klaus. The funding will support team expansion across San Francisco and Dublin and continued product development for enterprise markets.

Solidroad, a Dublin-based AI platform for hiring, onboarding, and training, has secured €1.1 million in funding. Founded in 2023 by Mark Hughes and Patrick Finlay, Solidroad aims to revolutionize enterprise training with its AI-driven solutions. The funding will be used to expand the team, accelerate product development, and enhance AI capabilities. Solidroad's platform, likened to a "flight-simulator" for customer-facing teams, is already used by clients like ActiveCampaign, Ryanair, and Three Mobile.