SmartConnect and Benepicks have partnered to integrate Medicare support into ICHRA platforms, addressing a gap that leaves employees aged 65 and older struggling with complex healthcare transitions. The collaboration embeds SmartConnect's "Medicare Intelligence Layer" into Benepicks' platform, providing Medicare-eligible employees with personalised consultations from licensed agents across all 50 states. The partnership aims to simplify the transition process whilst reducing costs. Employees receive unbiased guidance on Medicare plans based on their doctors, prescriptions, and financial goals, using tax-free ICHRA allowances toward premiums. According to recent data, organisations using this approach average a 15% reduction in healthcare spending. Both companies operate nationwide, with Spring Venture Group employing 1,100 people and Benepicks supported by over 120 licensed agents.

KANSAS CITY, Mo.--(BUSINESS WIRE)--Spring Venture Group (SVG), a leading Medicare insurance brokerage, has doubled down on its commitment to improving the Customer Experience (CX) by appointing Sarah Sampson as the organization's first-ever Chief Experience Officer (CXO). This strategic move underscores SVG's dedication to its customer-centered philosophy as a differentiator in the highly competitive Medicare landscape. Along with serving as a key member of Spring Venture Group’s executive team, Sarah will oversee the Customer Experience department which includes Brand Marketing, Customer Experience, Customer Success, Agency Operations, and the newly created Member Services team. Member Services: Helping Customers Maximize Their Coverage